Downtown Toyota-Subaru of Oakland - Service Center

Lucian Freire was extremely efficient and transparent about the service for my vehicle. He provided me with what would be done to my vehicle, the cost and time it would be available to pickup. about the service for my vehicle. He provided me with what would be done to my vehicle, the cost and time it would be available to pickup. More

Great service location and a nice place to work while waiting for repairs to be finished. The staff is very pleasant and responsive they promptly alert you to your car is ready waiting for repairs to be finished. The staff is very pleasant and responsive they promptly alert you to your car is ready More

Best customer service and technicians in the Bay Area! Daniel is very responsive and always gets the work done swiftly and effectively. I love this dealership! Daniel is very responsive and always gets the work done swiftly and effectively. I love this dealership! More

I came in for a free brake inspection on my 2011 Subaru Impreza hatchback. Rear brakes were found to need work, so it was a very helpful and timely service Impreza hatchback. Rear brakes were found to need work, so it was a very helpful and timely service More

Great service, once you catch someone. Left three messages over several days and never got a call back to schedule my service. I finally got lucky and someone answered the phone. From there it was ea messages over several days and never got a call back to schedule my service. I finally got lucky and someone answered the phone. From there it was easy. More

Usually service is good at this dealer but this time not so much. 2 parts had to be ordered but only 1 came in. The other part was ordered but was the wrong part so they had to order the correct one. They so much. 2 parts had to be ordered but only 1 came in. The other part was ordered but was the wrong part so they had to order the correct one. They installed part #1 and said car was ok to drive without part #2and they would let me know when it arrived. The next day the original problem started happening again so I immediately took it back to dealer. Clearly part #1 was installed incorrectly. Luckily part #2 had arrived so the fixed # 1 and installed #2. But then they wanted to charge me $100 over the original estimate! Even though it was issues caused by the dealer that required me to bring the car in a 2nd time. The service advisor did finally give me a price that was fair which I appreciated. But the whole experience was not good and not what I expect from this dealer. More

This dealership has always offered friendly service. In fact, I've continued taking my cars to this dealership for servicing, even though they're not Toyotas! fact, I've continued taking my cars to this dealership for servicing, even though they're not Toyotas! More

Responsive, good updates, clear descriptions of what needed to be done with estimates. I was given a loaned car with delivery to my home! I was very pleased with the service, my interactions and convers needed to be done with estimates. I was given a loaned car with delivery to my home! I was very pleased with the service, my interactions and conversations with Patrick, my service guy. I will continue to have my Subaru cared for at Downtown Subaru. More

Good guys down there, first class treatment from beginning to the end. I will never go anywhere else to service my vehicles again. Downtown is where it’s at! beginning to the end. I will never go anywhere else to service my vehicles again. Downtown is where it’s at! More

Kevin was great! This was by far my best experience here. In previous occasions my truck has come out with more issue than when it went in. In previous occasions my truck has come out with more issue than when it went in. More