Downtown Toyota-Subaru of Oakland - Service Center

All the people were very nice, efficient. Described in detailed the service that was going to be performed. And I even got a ride from and to the service center. Patrick and Chris were great. detailed the service that was going to be performed. And I even got a ride from and to the service center. Patrick and Chris were great. More

Got done what I went there for . Love that they have a shuttle and Uber when needed. Everyone was professional and courteous . Thanks they make it easy. shuttle and Uber when needed. Everyone was professional and courteous . Thanks they make it easy. More

The service to the car is always good I think, but the costumer service this time wasn’t good, unreliable and the communication very poor costumer service this time wasn’t good, unreliable and the communication very poor More

Everyone is friendly and helpful. The dealership is in Oakland near my home and I like supporting Oakland businesses. That’s all o have to say Oakland near my home and I like supporting Oakland businesses. That’s all o have to say More

A lot of employees were not wearing masks. Also at this time, masks should be required for employees and clients. People were saying they felt uncomfortable. time, masks should be required for employees and clients. People were saying they felt uncomfortable. More

Consistently great service and friendliness. The group you have there now seems to work well together. I like Vern, he's a good guy, genuine. you have there now seems to work well together. I like Vern, he's a good guy, genuine. More

Excellent service. Kriss was very friendly and helpful. He was also very accommodating and answered all of my questions. I would certainly consider returning for service again. He was also very accommodating and answered all of my questions. I would certainly consider returning for service again. More

I now drive the extra distance to take my Outback to Oakland Subaru because they fixed a warranty covered issue two closer dealerships couldn't or wouldn't fix. This recent visit was for a StarLink soft Oakland Subaru because they fixed a warranty covered issue two closer dealerships couldn't or wouldn't fix. This recent visit was for a StarLink software update which was done promptly. While that was being done, they discovered another software update was needed that the two previous dealers had missed or failed to perform. They took care of that, too. Kudos to Lucian and crew for going the extra mile and keeping me informed of the status of the work. Also, while I was there, I stopped by the parts department where Dennis promptly identified an engine part I wanted and, not that color mattered, took time to assure me that the un-painted part he provided was the same as the old one that probably had some black paint on it. Top-notch customer service from all I have done business with there! More

The service team at Oakland Subaru is just great! From the moment I drove in and Pedro checked me in, the interaction with the service writer and all the progress updates and check ins from the service ma the moment I drove in and Pedro checked me in, the interaction with the service writer and all the progress updates and check ins from the service manager Rich to make sure I knew what was going on and that I was happy. I can’t say it enough: wherever Rich and his team is is where I take my prized Subaru. Period. More

After I left my car for service, I received a call saying they would like to buy my car and invited me to meet with a VIP Manager. I said yes,as my current car is 19 years old! However, when I returned to Do they would like to buy my car and invited me to meet with a VIP Manager. I said yes,as my current car is 19 years old! However, when I returned to Downtown Toyota to pick my car, I asked the service department to speak to the VIP Manager and was told "well, they just want to sell you a car". I said "yes, right" and I was told "well, it's going to be a while" and he walked away. I was prepared to let go of My Favorite car ever, until I realized Downtown Toyota doesn't want/need my money. Poor customer service! More