Downtown Toyota-Subaru of Oakland - Service Center

We are working to extend the service of an old high-mileage Prius. Kevin Goh is a big help, attentive, friendly, and expert. We count on him, and he does a fine job. high-mileage Prius. Kevin Goh is a big help, attentive, friendly, and expert. We count on him, and he does a fine job. More

I was very pleased with Daniels attention to my car and what needed to be done. He was curtious and prompt with delivery of my vehicle. what needed to be done. He was curtious and prompt with delivery of my vehicle. More

First of all, thank you for the 15% discount.The invoice First of all, thank you for the 15% discount. The invoice listed a number of “free” services that would be done, but they were not done. When I calle First of all, thank you for the 15% discount. The invoice listed a number of “free” services that would be done, but they were not done. When I called to ask about this, Mohamed agreed to offer me a free oil change, which I do appreciate. However, it s not very easy for me to bring my car in, so this was inconvenient. More

Everyone was super nice & friendly. From the service techs to the customers service & Myra at cashier & for arranging rides. Very fast & efficient services provided and im hsppy. techs to the customers service & Myra at cashier & for arranging rides. Very fast & efficient services provided and im hsppy. More

Vern is very helpful every time I have appointment in Downtown Toyota, I like this service facility a lot, fast and very friendly to get along with Downtown Toyota, I like this service facility a lot, fast and very friendly to get along with More

The help I received was prompt and they went above and beyond to help me. I had a minor issue that they were unable to resolve but they assisted me with getting what I needed to resolve it. beyond to help me. I had a minor issue that they were unable to resolve but they assisted me with getting what I needed to resolve it. More

Nice guys, professional mech technicians. I’m satisfied with the maintenance work they’ve done. Very thorough and covering, also I highly appreciate the advisor patiently explain the report to me. with the maintenance work they’ve done. Very thorough and covering, also I highly appreciate the advisor patiently explain the report to me. More

The people at DT Toyota-Subaru were extremely helpful and polite. They made sure I was taken care of in a timely and professional manner. polite. They made sure I was taken care of in a timely and professional manner. More

At one point your employee told me it would be 90 to 120 minutes more, after 150 minutes he told me it would be 30 to 45 minutes more, after that time he told me it would be 15 minutes more. Then 15 more af minutes more, after 150 minutes he told me it would be 30 to 45 minutes more, after that time he told me it would be 15 minutes more. Then 15 more after that my car was finally ready. So it took more than 2 hours more than what he first told me. Not pleased at all. More

Mr Jacobs was competent and knowledgeable. The service was good and thorough. The shuttle wasn’t helpful so it cost me additional $75 to Lyft to/from x 3. was good and thorough. The shuttle wasn’t helpful so it cost me additional $75 to Lyft to/from x 3. More