Downtown Toyota-Subaru of Oakland - Service Center

Excellent customer service! Needed a break job and my alignment fixed. The wrong parts came so I needed up with a rental for the weekend but got my truck back in tip top shape. Needed a break job and my alignment fixed. The wrong parts came so I needed up with a rental for the weekend but got my truck back in tip top shape. More

Way too expensive — and I’ve received three calls and two texts asking for feedback about items that were not covered in my service! The whole organization seems completely disorganized texts asking for feedback about items that were not covered in my service! The whole organization seems completely disorganized More

I would appreciate a call back. The whine warning light came back on, the readon I brought the car in, not more than a couple of days after I got it out of the shop. It’s still on. The whine warning light came back on, the readon I brought the car in, not more than a couple of days after I got it out of the shop. It’s still on. More

The customer service rep was great. He Knew what was the likely problem right away. He Knew what was the likely problem right away. More

Service manager, Kevin Goh, is main reason I use your service department because he’s honest and recommends needed work. Technicians who service my truck are also good, even though I have not met them. K service department because he’s honest and recommends needed work. Technicians who service my truck are also good, even though I have not met them. Kevin has advised me since 2015 and hope he’s there when we purchase a hybrid vehicle in the future. More

Patrick assured me that my issue would be solved immediately. I received a phone call within a few hours and I was able to pick up my vehicle at no charge. immediately. I received a phone call within a few hours and I was able to pick up my vehicle at no charge. More

Joe and Nader are terrific and really watched out for me! I was having some battery issues, Joe went out of his way to find out that it was covered under warranty. It took him some digging, but he found it. I was having some battery issues, Joe went out of his way to find out that it was covered under warranty. It took him some digging, but he found it. I really appreciate their effort in helping me out. More

Service staff was prompt, courteous and very helpful in assisting us with our vehicle’s serve needs. assisting us with our vehicle’s serve needs. More

The staff is professional and friendly. I’ve always been satisfied with any work done here. I’ve always been satisfied with any work done here. More

Service is always completed in a timely manner. Service Dept reaches out to make sure oil changes, and necessary maintenance is done on schedule. Service Dept reaches out to make sure oil changes, and necessary maintenance is done on schedule. More