Downtown Toyota-Subaru of Oakland - Service Center

They took advantage if me because I was naive. They made me do unnecessary service, I paid a very high price. They did not even bother to put a sticker with the next due date for oil change. I They made me do unnecessary service, I paid a very high price. They did not even bother to put a sticker with the next due date for oil change. I was emotionally traumatized after my last visit. Not going to Toyota dear again. Maybe to one who helped me got his commission and over me, but you lost a customer for ever. I just need to remember my experience there. More

I read while waiting for routine maintenance to be completed. The service representative was pleasant and helpful in selecting the required maintenance for this car that is driven mainly within the ci completed. The service representative was pleasant and helpful in selecting the required maintenance for this car that is driven mainly within the city. More

On Oct 7 I already submitted a review with superlative remarks for Kevin Goh. Perhaps I'm getting a second review because Kevin had to order new parts. Anyway I stand on what I said in that review. remarks for Kevin Goh. Perhaps I'm getting a second review because Kevin had to order new parts. Anyway I stand on what I said in that review. More

danial Peña was not clear about the total cost of my vehicles service. After trying to sell me and partner the $1,400 90,000 service plan and we denied it, he acknowledged his understanding that we need vehicles service. After trying to sell me and partner the $1,400 90,000 service plan and we denied it, he acknowledged his understanding that we need to save up for a service payment like that. We were then told that it would cost about $420 to replace the belt and the filter and later informed that the water tank also needed to be replaced so the cost would be around $600, to which I agreed thinking it would cost a total of $600. I was operating under the mutual understanding of how my ability to pay a large amount was somewhat limited so when I arrived later that afternoon to pick me up my vehicle I was shocked to find the total was $890. For someone who understood that a sudden $1,400 charge was basically the money I would need for rent, I’m disappointed that he didn’t think tk clear up that the total would $900 rather than the $600 I agreed too, at no point during that conversation did he clarify that it’s just $600 for the tank. Rather, he let me walk out confused about the price while knowing my financial constraints. I feel it was dishonest and unfair. More

Didn't focus on my problem, wanted to sell expensive global repair. Required two visits. global repair. Required two visits. More

Scheduling was quick and easy. Service was great. They even got me a Lyft home. Service was great. They even got me a Lyft home. More

I get good service from them. Very happy. I do NOT like the frequent calls and texts asking me how I liked my customer service! Very happy. I do NOT like the frequent calls and texts asking me how I liked my customer service! More

Service had been very good in the past. IMO Service has recently gone downhill—bother the consultation and actual mechanical work. IMO Service has recently gone downhill—bother the consultation and actual mechanical work. More

Friendly, informative, and on time service. Most importantly, keeps my 2017 Outback running like new. Most importantly, keeps my 2017 Outback running like new. More

Very kind and professional and kep the appointment time well and explain very clearly what they find out and what they did for the visit. well and explain very clearly what they find out and what they did for the visit. More