Downtown Toyota-Subaru of Oakland - Service Center

Daniel gave good advice on preventing loss of keys. Asking customers to write a specific number of words makes me annoyed Asking customers to write a specific number of words makes me annoyed More

I believe good work is still being done at this service center. My concern is that the results of the 27 point inspections aren’t shared until customer picks up the car and reads the inspection report. Th center. My concern is that the results of the 27 point inspections aren’t shared until customer picks up the car and reads the inspection report. This means a customer needs to schedule additional discussion with service advisor to determine if another service is needed. Advisor used to advise customer after the tech review so that any additional service suggestions would discussed snd possibly fixed as part of the original service appointment. More

Dan Marquez gave me good advice on which service to do before my free service expired. before my free service expired. More

In general, the service representatives that I have dealt with promise to telephone me about the problem with my vehicle, and never do so. They do call when they are through with my car; but that is 1-7 days with promise to telephone me about the problem with my vehicle, and never do so. They do call when they are through with my car; but that is 1-7 days later. Kevin Goh did manage to get my car brake light fixed over one weekend, which I greatly appreciated because I am responsible for picking up my 4-year-old grandson from his school on every weekday. More

Kevin saw to it that we were seen on time, and service completed with attention to detail. Always clear and friendly communication. completed with attention to detail. Always clear and friendly communication. More

I really loved that Joseph looked back into previous requests and took care of a brake issue that we have had for years, for free. requests and took care of a brake issue that we have had for years, for free. More

I appreciate that they were able to schedule me quickly. My only concern was that they did a terrible job of keeping me up to date about the time involved with the procedure they undertook. On multiple occa My only concern was that they did a terrible job of keeping me up to date about the time involved with the procedure they undertook. On multiple occasions they told me directly to my face that they would call me or follow up with information in a timely manner yet they never did. More

Patrick was really awesome and really did everything to help me out and make sure my car got the service it needed! help me out and make sure my car got the service it needed! More

Great service! Responsive, dependable, excellent customer care. Very helpful with information and providing a reliable time line of when to expect service to be com Responsive, dependable, excellent customer care. Very helpful with information and providing a reliable time line of when to expect service to be completed. I was very satisfied with this dealership and all the service members who helped me. More

Team worked quickly so that I was able to wait at the dealership rather than go home and come back. dealership rather than go home and come back. More