Dreyer & Reinbold BMW, INFINITI, Subaru, Volkswagen of Greenwood

An expected experience. Would not recommend their warranty. The 3rd party warranty company they use is kind of sketchy. I had the power train warranty that covers the engine, transmission, mostly moving parts. The 3rd party warranty company they use is kind of sketchy. I had the power train warranty that covers the engine, transmission, mostly moving parts. It covered the replacement of a seal on the oil pan. However, there was another issue with a leak coming from the vacuum pump that was more than twice the cost of the other repair. It was not covered. The service tech was nice enough and wanted to help but took the final word of the warranty company. They offered a discounted price on the repair but it was still out of reach financially and still is. The general manager is now involved and pushing back with their contact at the warranty company. Hoping for the best. More

Easy, Stress free experience 2 weeks ago my wife and I purchased a used 2015 Chevrolet Suburban from this Dreyer Reinbold Infiniti. We worked with Andrew Weiss who made the whole 2 weeks ago my wife and I purchased a used 2015 Chevrolet Suburban from this Dreyer Reinbold Infiniti. We worked with Andrew Weiss who made the whole process as smooth as it could possibly be. We live about 2 hours away and we were essentially able to do the whole deal (Value my trade-in, financing, etc.) over the phone. We were a little nervous since we hadn't seen the vehicle in person or driven it but Andrew assured us of its condition and he was 100% accurate once we came to get it. Once we got there Mark and Andrew had everything ready for us to sign and had the vehicle detailed and sitting out front ready for us. We were in and out in an hour. Andrew and Mark were professional yet personable and made the whole experience enjoyable and hassle free. Highly recommend Andrew Weiss at Dreyer Reinbold Infiniti. More

Unethical & Unprofessional Volkswagen Do NOT bring your vehicle into this dealership for service or you risk paying for repairs and/or maintenance that you don't even need. I Volkswagen Do NOT bring your vehicle into this dealership for service or you risk paying for repairs and/or maintenance that you don't even need. I bought a Passat from a family friend that is in excellent condition. I ordered an additional key that ended up costing a ridiculous $300. While I waited for over 2 hours for it to be programmed, they took it upon themselves to perform a multi-point inspection. They came back with an estimate for $4,532.83!!! The worst part of this is they said I needed to "Replace the catalytic converter for $1,779.73" when it had just been replaced 10 months before by the former owner. Next on the list was "Replace front lower control arm bushings on both sides for $954.40". I took the car to three different shops and they all agreed, with two shops actually showing me the bushings. So that in fact was not true. Having the tires rotated and balanced for $39.95 was all it needed. And besides every fluid and filter imaginable being listed, they recommended an oil change. Now this was just sure laziness. If they would have looked at the sticker on the windshield they would have seen it had just been done two weeks prior to that! After more than 2 hours I had them pull it out of the car wash line since I was told it might take another hour! I was already fuming over this estimate because I knew I was being lied to. Thank goodness I knew some of the history of this car and had all of the receipts from the previous owner. After he called and chewed them out, ironically I got a new estimate sent by email with some of those items omitted. Downright unethical and shady. Not to mention I'm doubly offended for the sheer fact I'm a female and I feel like they were trying to take advantage of me let alone anyone who doesn't have more than a basic knowledge of automobiles. Which I am lucky enough to have. Go somewhere else. They can't be trusted. They didn't even take the time to top off the fluids like their checklist said they did. More