Drive Direct

Updated 06/27/2026: after I posted negative reviews across every platform possible, the salesman reached out to me 06/20/2026 & invited me to drop off my vehicle at 9:00am on 06/25/2026, to let them ha across every platform possible, the salesman reached out to me 06/20/2026 & invited me to drop off my vehicle at 9:00am on 06/25/2026, to let them have the vehicle all day to fix the radio they installed on 04/01/2026. I texted the salesman when I was 25 minutes away & he advised me to leave the key with the receptionist. When I arrived at the dealership, I bypassed the receptionist & went to the financing department to request a copy of the "We Owe" document that outlines the details of the radio. At that time, I also requested a loaner car, or complementary rideshare arrangements so that I could go home while they fix my vehicle; I live 61 miles away from the dealership. He refused to provide me a copy of the "We Owe" document, declined my request for transportation home, & circled me back to my salesman on the matter of the radio. I waited in the lobby for 3 hours before the radio guy showed up at noon. I showed everybody (finance, salesman, & radio guy) a 2nd opinion/written estimate that I obtained the day before, that proves the aftermarket radio is incompatible, it lists the exact factory OEM part number required & estimated labor at 30 minutes for a total of over $1150. The aftermarket radio is shooting error messages bc my trim package does NOT have navigation or a camera for the right turn signal. It requires radio w/o touchscreen bc a radio w/touchscreen conflicts w/my original backup camera screen. Radio guy told me that Honda no longer makes a factory radio for a 2016 Honda CRV, that's why they installed the aftermarket radio & he showed me the cost of the radio was $115, but my original financing rep from 03/27 told me it was going to be a $1000 radio (which aligns with my 2nd opinion/estimate). Radio guy cleared the "no signal, check connections" error message from the screen, told me the radio cancelled out some (but not all) steering wheel features (ie the clock) & he sent me on my way. Since they still have not provided me with the "we owe" doc outlining the terms of the new radio, I had no choice in that moment but to accept this "fix" from the radio guy. Upon further investigation I discovered that they inflated my purchase price $582 for the radio w/o my knowledge or consent, robbing me of the opportunity to make informed decisions on whether to finance the ($115) radio (plus additional tax and compound interest), or facilitate the installation of a new radio myself. Had they simply not given me a car with error messages, or just fixed the errors when asked, instead of giving me the runaround for several weeks, deflecting responsibility for the radio while simultaneously withholding the contract that defines the details of the radio, then we wouldn't be here right now. The way their predatory practices are just standard ops - literally sickens me. Updated Review 06/18/2026: Do not buy here. Bought a vehicle from Drive Direct on Morse Rd on April 2. My purchase was explicitly contingent on them installing an aftermarket radio system. They agreed to do the installation, but delivered the vehicle with a severe electrical defect: whenever the right turn signal is engaged, the radio and central screen completely short out and display a "check connections" error. The service department told me to contact my salesman Nathan Weekes, but he refused to help; he tried to tell me to file a warranty claim and when I refused, he told me to deal with a "third-party radio guy" that they contract with. Now, the dealership is screening my phone calls, sales manager Drew Newman won’t take my calls, and the staff refuses to connect me to the General Manager. Completely deceptive practices and zero accountability for their own faulty installation. Buyer beware! More

It was nice doing business with Mr Nathan WEEKES. This man was so helpful and know how to encourage clients even when clients are pessimistic wrong him he will calm you down till you get what you rea This man was so helpful and know how to encourage clients even when clients are pessimistic wrong him he will calm you down till you get what you really want. THANK YOU MR NATHAN WEEKES More

Richard Briggs our sales associate was so on top of getting us the deal we needed and diligent on staying in contact with us every step of the way. He made our car buying experience comfortable and tho getting us the deal we needed and diligent on staying in contact with us every step of the way. He made our car buying experience comfortable and thoughtful through out. I would highly recommend Richard and Drive Direct for service, quality, and assistance finding a great deal for your budget. More

If I could rate them a negative I would. We purchased a car from them at the end of July. They gave us an inspection report and noted the brakes were at 5 mm. We went to pickup the car after We purchased a car from them at the end of July. They gave us an inspection report and noted the brakes were at 5 mm. We went to pickup the car after it was detailed and the car would not start. They jumped it and we took it home. They said they would cover any battery issues moving forward. In October a light came on stating brake system failure. We were originally told that the brakes needed replaced. We called our sales guy and the next thing we knew the brake system failure was caused by the battery needing replaced? They covered the battery and we were told everything was fixed. Two weeks later the same light came on. We took it to the Mazda dealer this time since we were getting so many weird mixed messages at Toyota Direct (who is Drive Direct's repair place). We were told that our brakes were at 3mm and needed replaced. We touched base with Drive Direct asking how this was possible since the brakes should have lasted 20,000-30,000 miles being at 5mm. We literally only put 2000 miles on it. We reached out to the manager Ryan Belcher and were told they weren't responsible and they already gave us a free battery. They should have fixed a lot more than they did and the information from their "inspection" does not match up to what the dealer discovered. DO NOT TRUST THE INSPECTION REPORT! GET IT CHECKED OUT BEFORE YOU BUY! I will never purchase from them again and will not recommend them since we received such horrendous customer service and were lied to. More

Really huge selection of vehicles to choose from and a great overall shopping experience there great overall shopping experience there More

Extremely helpful and honest sales representatives. No xx and tells you everything you need to know about the cars good and bad. No xx and tells you everything you need to know about the cars good and bad. More

I bought a car at Drive Direct. JD Dallas was a big help finding what I really needed for my lifestyle and he found the perfect car! I am so happy with my purchase and my experience JD Dallas was a big help finding what I really needed for my lifestyle and he found the perfect car! I am so happy with my purchase and my experience there was enjoyable! More

Bought the car. Check engine light came on took it back 4 times. Then they sent me to Toyota Direct $98. Later it's still on. Even though I have a warranty. They sai Check engine light came on took it back 4 times. Then they sent me to Toyota Direct $98. Later it's still on. Even though I have a warranty. They said it wasn't covered under my warranty and I needed to take it to a Ford dealership.I've had the same problem since I bought it. Called the salesman to ask why I was charged having a full warranty. He said he would check into it and call us back. We're still waiting to hear from him. The sad part is I've recommended them to several people and even took my son there and he bought a vehicle. More