Drive N-Motion Thornton

A complete joke. Boy, do I have a story for you. And I hope my words find you before you fall down the same rabbit hole we did. 10/11 - Overly impressed with the de Boy, do I have a story for you. And I hope my words find you before you fall down the same rabbit hole we did. 10/11 - Overly impressed with the dealership and how smooth our experience went. Mentioned concerns during test drive. Was informed they would be looked at. Bought the car. Gave a 5 star review. 10/24 - Now were receiving calls every few days about something missed, new fees, things being changed, or so forth. But haven't responded at all to the maintenance request brought up during the test drive...I'm becoming less and less amused. So were dropping to 2 star. Will update as time goes on. 11/8 - Haven't heard from the dealership since they called and informed us we needed to pay a fee that was nearly a car payment in itself, to keep the loan we were told was approved at signing. We made it work, and thus far, I actually like the lender. They actually answer questions and respond almost immediately. Overall, they have the right idea and rock customer service. The dealership, I have asked repeatedly about having the things checked out that we were told would be. I finally got one answer in their last response, telling me it passed inspection, so it's no concern. So, in other words, we were told whatever was needed to make the sale. I have also inquired repeatedly about the check we were told we would receive in regards to the over payment on our trade in. And to this day, I'm still in the dark entirely. First payment is in two days. I am stuck with the feeling that if they need something, they're up your you-know-what. If you need anything, and you already purchased, you're on your own 100%. They could care less. They say whatever they need to in order to make a sale. They're the definition of empty promises and creators of broken dreams. I've never had so much trouble after purchasing a vehicle. Dropping to one star as this experience, as wonderful as it started, has gone completely sideways, and I don't care to ever repeat it. One word. Disappointment. 5/21 - Over 6 months later. We have never heard back from this joke of an establishment. Even better, our referral for this adventure never even received the promised referral bonus. I will never do or bring business here again. Buyers beware!! More

Really great people to work with I was really nervous about buying a used vehicle, but the people at DriveNMotion made it a lot easier for me. I spoke on the phone with Kelly initiall I was really nervous about buying a used vehicle, but the people at DriveNMotion made it a lot easier for me. I spoke on the phone with Kelly initially and he was helpful and nice. I stopped by the office to drive a few cars and Zach was easygoing, really nice, and helpful without being a pushy car salesman. I picked a car I loved, but I wanted to check out a couple of other options, so we drove around for almost 2 days searching. We ended up going back and getting help from Brian, the owner, and Kelly. They were really great to work with and stayed almost 2 hours after they were closed to talk us through everything. So excited about my new car and all of the extras they gave us. Thanks, guys! More

Very nice. Not pushy. Will try and work with your budget. Very nice cars and trucks to choose from. Prices are great. Cars are clean. Not pushy. Will try and work with your budget. Very nice cars and trucks to choose from. Prices are great. Cars are clean. More

Great Make sure you ask for Zach Duty, he will give you an honest and accurate deal, he was very helpful and helped me find the car the fits. Make sure you ask for Zach Duty, he will give you an honest and accurate deal, he was very helpful and helped me find the car the fits. More

Kind, informative, trustworthy. Kelly couldn’t have been more helpful. We will be back to give him more of our business. We went to other places to check out other trucks, and we fel Kelly couldn’t have been more helpful. We will be back to give him more of our business. We went to other places to check out other trucks, and we felt like we were being forced to purchase with them. Kelly gave us the freedom to choose the vehicle WE wanted and are extremely grateful. More

First time buyer Really helped me out to getting a family car for the baby on the way. Great car loving it so far and it's a fair price range Really helped me out to getting a family car for the baby on the way. Great car loving it so far and it's a fair price range More

Great service Zach was great to work with. Very professional and explained all details of our sale clearly. Overall impressed by the quailty of cars this dealersh Zach was great to work with. Very professional and explained all details of our sale clearly. Overall impressed by the quailty of cars this dealership has. Everything we looked at was in great shape and nicely detailed. All the employees we talked to were friendly and very knowledgeable about their stock. More

Great Service and a Pain Free Process My wife and I were looking to replace a vehicle; online browsing led us to several choices from Drive N-Motion. My wife visited the location over lunc My wife and I were looking to replace a vehicle; online browsing led us to several choices from Drive N-Motion. My wife visited the location over lunch one day and met Zach. She left with a strong impression and Zach was quick to address our numerous emails. Throughout our search, Zach was personable and knowledgeable. We set the pace for our car-buying experience; Zach always made himself available but never pushed us to move forward. On numerous occasions, he adjusted his schedule to work with my wife and I. As we narrowed our search, Zach continued to provide us with additional options. Once we had sufficiently narrowed our criteria, Zach even searched Drive N-Motion’s incoming inventory and made available additional vehicles which fit our budget. Zach went above and beyond to serve us. He and Drive N-Motion took the car-buying process and made it as pain free as they were able. More

Helpful and friendly On March 23 - Claudia was the one that help my husband and she was really nice and friendly thank you for your service and for sure we will go back On March 23 - Claudia was the one that help my husband and she was really nice and friendly thank you for your service and for sure we will go back More

Very welcoming and homie We came in with a plan that fell through and our salesman Jay did everything he could to get us what we needed! Over all very informative and caring. We came in with a plan that fell through and our salesman Jay did everything he could to get us what we needed! Over all very informative and caring. More