DriveMax

recently purchased a 2017 subaru impreza for my soon-to-be-driving 15 year old. the process was very smooth other than some paperwork hiccups outside of the dealer's control--somewhat expected whe soon-to-be-driving 15 year old. the process was very smooth other than some paperwork hiccups outside of the dealer's control--somewhat expected when crossing state lines to buy a car. leny was very helpful and pleasure to work with. additionally the document runner ernie kept in close touch while we ironed out the paperwork. i brought my own financing so i cannot speak to that side of the dealership. based on my positive impressions i have recommended this dealer to friends/family. More

A bunch of SCAMMERS. DO NOT DO ANY BUSINESS WITH THEM. I went on saturday to look at a pickup truck that was in their lot. we ended up working details out and they were v DO NOT DO ANY BUSINESS WITH THEM. I went on saturday to look at a pickup truck that was in their lot. we ended up working details out and they were very helpful. I was doing a down payment of $3000 and a trade in for $1500. They told us they don’t take credit cards so we had to venmo them which took out an additional 90$ fee. We signed all the paperwork and they had us sign over the title to my car. The following Monday i was supposed to pick up the truck. But then they said i needed to finalize insurance so i got in touch with my insurance company and got an insurance binder. The insurance stamped it and sent it back so that was all set. Then they called again and said the bank was having issues (keep in mind they said i couldn’t finance through my own bank and had to use theirs) I asked for them to keep in touch with me about what was going on. My salesman answered the phone once and that was it, other than that i tried calling a couple times and everytime i was transfered to either my salesman or the department i requested, then the line would hangup. My salesman reached out after i texted him twice and said the financial manager was calling the bank to make sure everything gets settled and he would call me back within the hour. Fast forward to today tuesday I called the main line and asked to speak to financial and after 3 tries i got connected and the financial manager told me he was out sick yesterday and that they never called the bank. Even though my salesman told me he was calling the bank and that he was working things out? but according to him he was sick. The bank denied me because im 18 and don’t have any credit even though they told me saturday it was all set and that the bank approved me and they had me sign ALL the paperwork for buying it. The general manager Tom called me and was saying that they could try something else and i told him i was all set. An hour later me and my dad showed up to get our refund and the title to my car back. We sat there for 20 mins because they wouldn’t send the refund back and finally when they did they refused to give us the 90$ even though we only payed the transfer fee because we thought the deal was all set and they said they can’t take credit cards only venmo. Then they scrambled around trying to find the title to my car. My salesman was also not there because it was his day off so when i texted him telling him he replied “i’m sorry” Which is the most unprofessional response. I also found out he had known since yesterday the bank denied me and kept telling me he didn’t have any information which was just lies. The lack of communication in this place is horrifying. I have never heard of a place that has you sign all the paperwork and get an insurance binder and tells you the bank is all set just to back out next day. In my 3 day experience all they did was lie and manipulate. Upfront they will be so helpful but once the paperwork is signed and they can’t hold up their end they will not answer you or help you in anyway. NEVER USE THIS BUSINESS. More