DriveMax

recently purchased a 2017 subaru impreza for my soon-to-be-driving 15 year old. the process was very smooth other than some paperwork hiccups outside of the dealer's control--somewhat expected whe soon-to-be-driving 15 year old. the process was very smooth other than some paperwork hiccups outside of the dealer's control--somewhat expected when crossing state lines to buy a car. leny was very helpful and pleasure to work with. additionally the document runner ernie kept in close touch while we ironed out the paperwork. i brought my own financing so i cannot speak to that side of the dealership. based on my positive impressions i have recommended this dealer to friends/family. More

A bunch of SCAMMERS. DO NOT DO ANY BUSINESS WITH THEM. I went on saturday to look at a pickup truck that was in their lot. we ended up working details out and they were v DO NOT DO ANY BUSINESS WITH THEM. I went on saturday to look at a pickup truck that was in their lot. we ended up working details out and they were very helpful. I was doing a down payment of $3000 and a trade in for $1500. They told us they don’t take credit cards so we had to venmo them which took out an additional 90$ fee. We signed all the paperwork and they had us sign over the title to my car. The following Monday i was supposed to pick up the truck. But then they said i needed to finalize insurance so i got in touch with my insurance company and got an insurance binder. The insurance stamped it and sent it back so that was all set. Then they called again and said the bank was having issues (keep in mind they said i couldn’t finance through my own bank and had to use theirs) I asked for them to keep in touch with me about what was going on. My salesman answered the phone once and that was it, other than that i tried calling a couple times and everytime i was transfered to either my salesman or the department i requested, then the line would hangup. My salesman reached out after i texted him twice and said the financial manager was calling the bank to make sure everything gets settled and he would call me back within the hour. Fast forward to today tuesday I called the main line and asked to speak to financial and after 3 tries i got connected and the financial manager told me he was out sick yesterday and that they never called the bank. Even though my salesman told me he was calling the bank and that he was working things out? but according to him he was sick. The bank denied me because im 18 and don’t have any credit even though they told me saturday it was all set and that the bank approved me and they had me sign ALL the paperwork for buying it. The general manager Tom called me and was saying that they could try something else and i told him i was all set. An hour later me and my dad showed up to get our refund and the title to my car back. We sat there for 20 mins because they wouldn’t send the refund back and finally when they did they refused to give us the 90$ even though we only payed the transfer fee because we thought the deal was all set and they said they can’t take credit cards only venmo. Then they scrambled around trying to find the title to my car. My salesman was also not there because it was his day off so when i texted him telling him he replied “i’m sorry” Which is the most unprofessional response. I also found out he had known since yesterday the bank denied me and kept telling me he didn’t have any information which was just lies. The lack of communication in this place is horrifying. I have never heard of a place that has you sign all the paperwork and get an insurance binder and tells you the bank is all set just to back out next day. In my 3 day experience all they did was lie and manipulate. Upfront they will be so helpful but once the paperwork is signed and they can’t hold up their end they will not answer you or help you in anyway. NEVER USE THIS BUSINESS. More

Frustrating experience . . . very poor communication with customer and between departments, no sense of urgency, cleanliness issues with vehicle and showroom/public spaces. . . very poor communication with customer and between departments, no sense of urgency, cleanliness issues with vehicle and showroom/public spaces. Though this was one of the worse car buying experiences I’ve ever had, all of the team members were respectful when addressing me and my concerns. The “mandatory lo-jack” at $799 was the first thing we negotiated out. I had to speak to a manager to get this removed but they didn’t push back much and removed the lo-jack device and charge. After the stereotypical back and forth salesman experience, we were able to make a deal. They explained it could take up to 2 weeks to complete delivery. 10 days went by and with no communication. Over the next couple days I had to call/emailed for any updates on when the car will be brought up as no one was reaching out to me but no appointment was made. During a meeting at work, I received a call at 10:45 am on day 14 saying the car is on its way up as we speak. This gave me 1 hour notice to try and leave work and meet them at the town hall 45 mins away from my work. I was able to get the afternoon off last minute unpaid to accommodate the delivery, only to get to the town hall and find that they were closed and the dealer had only looked online to check office hours and didn’t call to confirm the town hall was actually open. We plan the delivery again for Monday which is day 17 since the purchase. I get a call 30 minutes past the scheduled meeting time saying that “there was an issue on the highway and the car didn’t feel safe so we are towing it back to the dealer for repairs”. I called spoke with the general manager who expressed that they will do everything they can to make this right and will make sure the salesman updates me daily. 24 hours goes by with no updates as promised so I reached out and get the run around for 1.5 hours and eventually be told that the car just needed an alignment and tire balance and it’s ready to be delivered again. This was suspicious since a car doesn’t go dangerously out of alignment half way through a relatively short drive to the point of needing to be towed back without a major occurrence. Delivery was completed on day 24, just over 3 weeks from the purchase date. The dealer was supposed to detail the car for delivery per the purchase agreement but it was dirtier than when we test drove it. The day after delivery the check engine light and a few service reminders came up on the dash. I called their service department and the service advisor was very helpful and apologetic about the circumstances. He offered a loaner vehicle so I brought the car back down to them for repair. It did however take 12 days to diagnose and replace an evap canister. I sent upper management this review prior to posting to see if there was anything we could work out but did not get much of a resolution. They apologized for the cleanliness of the vehicle which is appreciated but resolved nothing. They insisted that they did everything in their power to make this a smooth transaction and offered to mail me a $100 check due so I could get the car detailed. When I went to pick up the vehicle for the last time after it was repaired, I had to speak with multiple people at the front desk to remind them of the check and let them know I still haven’t received it. Only then did they start the form to bring to their finance office and then came back with the $100 check. - 23 days to successfully delivery vehicle after 2 failed attempts - Personally lost 10 hours of pay at work due to failed deliveries - Vehicle was not detailed for delivery as stated in the purchase agreement - Check engine light came on for large evap leak - Dropped car back off for repairs a week after taking delivery - 12 days to diagnose and replace evap canister - 3 weeks to get the “refund” check. Drivemax management determined the value of all items above to be $100. Would this valuation satisfy you? It was insulting to me. More