DriveMax
West Bridgewater, MA
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The salesman nick made it quick and easy. i was able to take it for a pre purchase inspection and when my mechanic said it was good to go the financing was a breeze! i was able to take it for a pre purchase inspection and when my mechanic said it was good to go the financing was a breeze! More
The DriveMax staff were super kind and helpful, they got me into the vehicle of my dreams in no time at all. I could not be more over thrilled with an experience at a car dealership. I highly recommend this me into the vehicle of my dreams in no time at all. I could not be more over thrilled with an experience at a car dealership. I highly recommend this dealership to anyone looking for a car that wants a straightforward no xx experience! More
I purchased my truck from DriveMax in December, and within two weeks the check engine light came on with a turbo-related fault. That began a months-long cycle of repairs and repeat visits. Over the co within two weeks the check engine light came on with a turbo-related fault. That began a months-long cycle of repairs and repeat visits. Over the course of ownership, the truck was in their shop multiple times: Initial turbo repair: approximately 2 weeks. Ball joint replacement. Check engine light returned with the same turbo issue, and the truck lost power while I was driving in the left lane of the highway. It then remained at the dealership for FIVE CONSECUTIVE WEEKS! During that time, I called weekly for updates but was repeatedly told they were waiting on parts or still trying to diagnose the problem. They eventually replaced the low-pressure turbo with a used unit. When I got the truck back, I discovered a broken leaf spring that had not been an issue before. That repair took nearly two more weeks after an incorrect part was ordered. When I asked about the delay, I was shown the repair order, which appeared to list parts for a half-ton model rather than my heavy-duty truck. After getting the truck back, the check engine light returned again. It went back for additional turbo repairs, including rebuilding the other turbo and later replacing the turbo actuator, because the same issue continued. Throughout this process, communication was my biggest frustration. I frequently had to call for updates, messages were often not returned, and repairs routinely took weeks. During the five-week repair, I was not offered a loaner vehicle despite being without my truck for over a month. I also received conflicting information. The General Manager, Tom, told me at one point that the high-pressure turbo was being rebuilt, while the service department later told me that was not what they were doing. That inconsistency made it difficult to know what repairs were actually being performed. After the DriveMax warranty expired, warm weather revealed that the A/C was not functioning, and I also noticed play in the front suspension. I took the truck to a Nissan dealership for diagnosis. I was told the ball joints installed by DriveMax had not been installed correctly, which damaged the control arms, and they also found an A/C system leak. My experience was defined by repeated repairs for the same problems, extended repair times, poor communication, and issues that were not fully resolved after multiple visits. Based on my experience, I cannot recommend Drivemax. More
