DriveTime of East Las Vegas

They sold me a worthless car On July 7th of 2016, I had just moved to Las Vegas and was in the search of a better life for my 3 children, 10, 9 and 7, and I. We were living in Mon On July 7th of 2016, I had just moved to Las Vegas and was in the search of a better life for my 3 children, 10, 9 and 7, and I. We were living in Montana without a lot of opportunity to have a better life. I was in search of a home, and my children were staying with my mother in Montana until I had everything figured out. I was driving a 2003 Mitsubishi eclipse and decided that it wasn’t the best vehicle for 3 kids, especially with the crazy drivers in Las Vegas, so I went to DRIVETIME. I knew I didn’t have the best credit due to the situation with their father 5 years prior and I was working 3 jobs so I didn’t have a lot of time to truly shop around. I came across this 2012 Hyundai Sonata and just fell in love with it. THAT WAS THE CAR FOR ME. I talked with Detroy Love and the paperwork was signed. I got all the coverage they offered thinking that I would be covered if anything should happen, that was the whole reason for getting a new car from a dealership anyway. Within the first 5 days of the sale, I took the car down to one of their approved specialist. A Midas company located on Maryland Blvd. I noticed some hesitation when Idling, almost like a faint purr vibration. I talked with the guys at Midas and they told me the car was in perfect condition but if anything did happen, in the notes there would be in writing the vibration when idling so they could go back to it if needed. Cool I could deal with that, I got the warranty anyway and if there was an issue, at least it was documented. I found a house and my kids were brought down from Montana from the help of my dad on August 4. We finally had the space we needed, and car big enough and my family was back together and we were doing better than ever. I was elated. This was everything I was working so hard for, little that I knew it would be short lived. On August 13th my check engine light came on. I called Averex and told them hey, yo, I've had the car for just over a month and the check engine light is on. They told me to take it down to American Auto and Tire, one of their approved specialist. They ran the diagnosis and came up with an error code P2191. This error code could have been anything from electrical, to fuel to anything. They told me that they needed at least a day to go through the vehicle to diagnosis it specifically. I didn’t have the availability to just leave my car and still be able to get to all my jobs and take care of my kids, so I called Averex to see if a rental vehicle could be provided under warranty. They told me I was more than welcome to get a rental vehicle but they would not provide it for me. If it was approved, I would be reimbursed accordingly. Well first of all, you can only get a rental car if you have a credit card, and I did not. I've never had a credit card and never even thought of applying for one with my credit being the way it is (the reason I went to DRIVETIME in the first place). Second of all, I could not afford to rent a vehicle and have it reimbursed whenever. Hey yo guys, single mom, 3 kids, all starting school, new house, new city, and doing it all myself, above anything I had done before, budgeting on the high side to make sure that the kids are in a safe area and in good school district, we're not on state aid in ANY WAY and not even child support from the kid's dad who started over, never looked back, and working under the table. I just couldn’t take on more than I already was. Well I ended up just hoping nothing would happen, that it could be fixed before the kids and I ended up stranded somewhere. About a week later, I was filling up gas and for some reason when I got in the car the check engine light was off. So I again was hopeful and thought it could have just been the gas cap, knowing they need a check engine light to run the gadget again anyway I just hoped I would be in a better situation when the light came back on. On October 31st, My little sister came down to Vegas to help me. Things were hectic and I hadn't found a steady babysitter yet being new to the area and not knowing many people. That Friday, November 4th, the car hesitated starting as I was coming home from work. I came straight home and parked it. The next morning as I was getting ready to head to the store, the car wouldn’t start at all. I tried to call Averex but they only are open Monday- Friday 8-5pm. I then proceeded to call DRIVETIME and talk to Detroy, who sold me the car and told him the situation, and then talked to about 3 different managers that said there was nothing they could do and to call Averex first thing Monday morning. Thankfully I got a hold of one of my co workers who was able to get me to and from work until then. First thing Monday morning I called Averex and got the car towed to American Auto and Tire, and it was ready by Wednesday morning, I woke up around 7 and started walking to pick up the car, it took me 2 hours to get there from my house, but being as I am from Montana I have never taken a bus in my life and I would rather guarantee I got to my destination rather than get lost trying to navigate stops and buses. Just more to worry about. I paid the $100 deductible and was told it was the fuel pump. Mind you, this car had about 53,000 miles on it in total. On November 30th, I was working my shift at Landry's Seafood as a morning bartender when these two gentlemen walked in, and we got to talking. I was randomly asked " what kind of car do you drive?" And I told them. "what do you think of it?" And I told them. " How long have you had the car for?" And I told them. That’s when this man introduces himself as Charles Gregory, and hands me his card. The other gentlemen then introduces himself as David Ko, and hands me his card. After a few phone calls Charles invites me over to the table and asks me for the card he gave me and wrote "Ask For Carlos" on the back and tells me to go to the Henderson Hyundai dealership and he will do his absolute best to help me out. I was in shock. We parted ways and I was left with a very big Merry Christmas from Charles . :) I took my car down the following day to see Carlos, he was not there at the time, but another gentleman came to talk to me, on of the sales guys, and when he determined I was unable to get a different vehicle due to the fact I just had gotten this one and had only paid around 5000 on the total so far he found out I was within the original manufacturers warranty with only 13 days left. He then took me into the service dept of the dealership and introduced me to Bennie. He made me an apt for Monday at 7:00 am to have the car diagnosed. I had friend pick me up from the dealership on our way to work and was willing to take me back down that night to pick it up. It was around 4:30 when Bennie called me and told me that the whole engine has to be replaced, that there was a cleaning they could do that would help for a little while but it wouldn’t be a permanent fix. The engine NEEDED to be replaced. I called Averex the next morning as they were already closed, and was told to have Hyundai Fax over the diagnosis. So Bennie did. The next morning I walked to work, 3 hours each way and having to stop by my landlords bank so I could get the last $300 to her after Bridgecrest double charged me after I asked to have the automatic payments taken off not knowing what the car was going to do next. I never hear back from Averex that day but that night, Bennie called me again to tell me I was denied on the engine by Averex and that they were trying for the cleaning but It wouldn’t be allowed through the dealership due to labor costs. I broke down and called my mom as an sos, I was going to lose everything. My car I bought to save me was destroying me, I was on foot, It was worthless, I'm paying way more than I should have only because of my credit, which sucks due to identity theft. I couldn’t get a rental car and I didn’t know enough to have this figured out soon enough to not have it cost me my job. That night I wrote Charles and David, with their emails on the card they gave me, and asked if there was anything they could think of that I should do next because this was the first car I had ever bought from a dealership. They both wrote me back :) The next day I talked to Charles about the situation and he asked him to keep him updated, but we would be in touch. This when I started calling DRIVETIME and Averex like crazy trying to talk to the right person to help me. No one would. They each kept telling me it was the other person's fault, Averex because they were the warranty company and DRIVETIME because they sold me the worthless car. That's when I met Amber :) Amber called me because Bennie had asked her to help with the situation. She started making phones calls and trying to help in any way she could. Updates and talking to me like a real person and looking at the condition of the car and KNOWING it was SOLD to me like this!!! Both Amber and Bennie knew I was not the one at fault and started fighting for me!!!! My mom got into town the next day, got a rental vehicle and started driving me around town to and from work, and helping me with the kids, she was here to help since DRIVETIME and Averex wasn’t. On the 14th, I was told again I was denied for any repairs unless it was at one of their repair facilities. Well to be honest, I don’t trust their repair facilities! With all the previous issues with the car when it was perfectly clear to Bennie and Amber that this car was in bad shape, and they said nothing about it. For goodness sake the car just had the oil changed, fuel pump replaced, and gone through by 4 mechanics. I had to go to the manufacturers on a whim to get the truth about this car. I was only being offered the band aid. To take the car to one of their repair places, pay the deductible and keep this up about every 6 months, leaving me without a car however knows how long and paying each time for as long as I own the car. The exact situation I was trying to avoid by getting a new car without and history of accidents, or past from what I could see with less than 49,000 miles when I bought it. It was not a good night. Well after emails and calls back and fourth, Charles called me on the morning of the 15th, he wasn’t making any promises but he had made enough phone calls and everyone took charge and he thinks he got it approved from Hyundai!!! NOT EVEN THE COMPANY I BOUGHT IT FROM BUT THE MANUFACTURERS!!!!! These guys care so much about their reputation and their word and their image that they were gonna fix the car because it was right and they cared!!!!! They saved. He said he would have final answers in 24 to 48 hours but karma works!!! It wasn’t even 2 hours later and Bennie called me and said they had confirmation and I could come down and pick up a rental car!!!!! WOW doesn’t even begin to cover it. I walked in and there was Amber, smiling at me when I asked to see if she was in. I was the first to tell her I was approved!!!! She gave me a big hug and Bennie walked around the corner. We were in and less than 15 minutes later Amber walked me over to Adam in the rental shop. No questions, just smiles and as soon as we told him what all was going on and how lucky I was to have gotten a Hyundai, and met Charles and David, he found the best car on the lot ( also a sonata :) ) and hooked me up!!! I still don’t know how all this will turn out but getting a Hyundai, was the one of the best choices I have ever made. Everything could have potentially been one of the worst situations of my life and because Hyundai cares, my kids and I are ok and I can keep working towards a better life. THANK YOU Hyundai team, Charles Gregory, David Ko, Kiran Adashi, Amber Thompson, Bennie Pacheco, and Adam Brooks!!!! Your team has earned a Hyundai owner for life!!!! Thank you so much for everything you have done for me!!!! Above and Beyond doesn’t even compare. More

Awesome Service Second Time In A Row I am beyond grateful for DriveTime on Sahara with Lori as my Sales Person I left as a very happy customer. From the time she greeted me at the door un I am beyond grateful for DriveTime on Sahara with Lori as my Sales Person I left as a very happy customer. From the time she greeted me at the door until the very end she provided me with excellent customer service. She definitely made my experience about me and what I wanted and she made sure I was very satisfied. I would recommend her to anyone who is looking to buy an amazing car at amazing prices. The fact that I qualified for the CHAMP Program was absolutely wonderful I did not put down a penny and walked off the lot with a 2012 Ford Escape XLT in great condition. The last time I bought a car was in Dec. 2010 and I kept that car for three years. Ivan was an excellent manager who wanted to make sure that I had the best deals and answers and he was great as I e-signed many forms.. Trenton did an excellent job as well as he assisted with my final signing of paperwork. Thank you DriveTime for an excellent relationship with me and an even greater consistency. More

4th car from drivetime As title says. By far the best dealership in town for me. Every car I've got from DT has never had 1 problem or warranty issue. I do all ways get warr As title says. By far the best dealership in town for me. Every car I've got from DT has never had 1 problem or warranty issue. I do all ways get warranty. BTW USED CARS. but all fleet cars. With impeccable service records. As for price always spot on with Kelly blue book. I check before buying. As for warrenty price same as any aftermarket price. Bundle with gap insurance. Unbeatable deal. I called and spoke with Erica about a 2015 jetta. Blue my color. Unfortunately it was on a test drive and sold. She said she had other one but gray. I didn't see in on web site. Erica tells me it just came in that day. Had 8000 less miles and was 1000 less. But was at the Decatur store. She drove to Decatur pick up the car and set up a test dive that day. We came down test drove and well we have a great second car. Erica was very nice, helpfully, and straight forward. No pressure. Just a great time. All this took about 2 1/2 hours. Very impressed. My wife was thinking a few days. Agian I can't say enough all the staff at Sahara store where awesome. The deal. Financing. Payments all what I was looking for. Only one problem there popcorn was cold and stail. But thats only minor. Ty chaz/Annie. More

Terrible This is my third car with DriveTime. Why is it my third? Every car I've have from them was terrible so I traded them in within the 5 days. Now not to This is my third car with DriveTime. Why is it my third? Every car I've have from them was terrible so I traded them in within the 5 days. Now not to mention I am 6 months pregnant so I really need to get around. When I first got the 3rd car Ivan the store mananger promised me all kinds of things that would be fixed through warranty. I called warranty because every time I came outside to go to work my tires were flat. Yes FLAT!! SO the warranty says okay they will approve it even though it's something they usually don't. Okay good so I call the warranty and they say they are waiting for Drive time a customer relations to approve my tires. I call customer relations which is horrible!!! And they say nope we aren't fixing anything literally that's what the man says. Now my tired are only okay if I put fix a flat in them which is not a good thing. Remember I'm pregnant right? So my tired could just fall off at anythime. I don't think its fair and I don't think I should have to replace the tires of I've been TOLD they would be approved because I've had solo many issues. Smh. I have called the Better Business Beraue and a lawyer to handle it because its been that bad. I would never recommend going here ever to anyone. I'm going to let everyone I know not to go there. More

customer service gives you the run around Bought a car from them . Had another person buy a car from them and I received my $200.00 off my next payment within a month. I say hey I'll do it ag Bought a car from them . Had another person buy a car from them and I received my $200.00 off my next payment within a month. I say hey I'll do it agian. I send two more people back to back in August 2015 and in September 2015 I'm supposed to receive another $200.00 for each of them. Here's January and I'm still getting the run around on the Phone I call the Sahara location where I got the car from and none of them know what there doing it call one day and supposedly it was already added witch ticks me off cause I never received an email stating it was added call back the next day and they say it's still being processed. Are they looking at the same computer if so they need to go back to paper cause no one knows how to use a computer anymore More

HAPPY CAMPER I thought there was no way I could be financed for a car. But Drive Time made it possible. Very Happy Camper. I would definitely recommend Drive Time I thought there was no way I could be financed for a car. But Drive Time made it possible. Very Happy Camper. I would definitely recommend Drive Time and return to purchase another vehicle. More

biggest mistake ever This dealership is absolutely terrible and I wouldn't be surprised if these 5 star reviews came directly from the employees themselves seeing as how a This dealership is absolutely terrible and I wouldn't be surprised if these 5 star reviews came directly from the employees themselves seeing as how a salesman ASKED me to give them a good review after my purchase. I was reluctant to even buy a car 2 months ago and I was simply browsing their inventory. I ended up getting pressured into financing a Honda Civic. The night I brought the car home, I went to sleep and woke up for my graveyard shift. When I went to leave for work the car didn't start, so I assumed I had left an interior light on. I didn't have time to jump it so I got a ride to work. The next day, I got a jump, and the car drove fine. During this day I decided it would be best if I kept my old car and returned my Honda. I loved the car but I just wasn't ready for the financial commitment. The next day I get in the car to return it and again the car wouldn't start. I asked a neighbor to give me a jump and once it started, smoke came flying from under the hood making a loud, high pitch noise. I finally got the car back to drive time and got my down payment back. The next day I called to asked if I could go back and get my CDS out of the car and they said it was in the shop. 2 weeks later, still in the shop. 1 month later, still in the shop. Today marks 2 months since my purchase and apparently I will not be able to retrieve my CDS because the car JUST went from the shop to an auction this week. This place is an absolute, money hungry joke. More

Customer Service I was out of state and the employees were most helpful in making sure things were ready when I got there. My only problems were the aftermarket radio I was out of state and the employees were most helpful in making sure things were ready when I got there. My only problems were the aftermarket radio was not properly hooked up (only 1/2) the speakers functioned and the tire treads seemed a little on the low side for me. Other than that a great experience. More

Great Service Drivetime employees were very friendly and courteous. They made my husband and I feel very comfortable. They helped us find the perfect vehicle that s Drivetime employees were very friendly and courteous. They made my husband and I feel very comfortable. They helped us find the perfect vehicle that suited our families need. Thank You drivetime and Ms. Araceli. More

outstanding service This is my 3rd purchase from drive time. 100% satisfied. Joseph Christensen has helped me with 2 of my purchases and provided the best service possibl This is my 3rd purchase from drive time. 100% satisfied. Joseph Christensen has helped me with 2 of my purchases and provided the best service possible. Will definitly reccomend him as the "GO TO GUY" thanks Joseph, DriveTime is fortunate to have you on their team!! More