DriveTime of Fort Wayne

Buyer beware — get every term in writing before giving DriveTime any money. My experience with the DriveTime location on Coliseum Blvd. was extremely disappointing. I was originally told the require DriveTime any money. My experience with the DriveTime location on Coliseum Blvd. was extremely disappointing. I was originally told the required down payment on the vehicle I selected was $2,345. Because I was waiting until payday to complete the purchase, I was told I could put down approximately 15% of that amount to hold the vehicle for seven days, then return and pay the remainder. I paid about $400 based on that understanding. On the day I was scheduled to pick up the vehicle, I called ahead, added the vehicle to my insurance, submitted the paperwork they requested, left work early, and paid for an Uber to the dealership. When I arrived, I was then told that my required down payment had increased from $2,345 to $2,995 — an additional $650. I was later told that the financing terms could change or expire, but that was not explained to me when they accepted my money to hold the vehicle. Had I been told that the quoted down payment could change before pickup, I would not have relied on the original amount or incurred the additional time and expenses involved in preparing to complete the purchase. I declined to proceed under the new terms and requested a refund. My warning to anyone considering buying from DriveTime is simple: do not assume that the numbers you are given when you place a vehicle on hold will necessarily be the numbers you are given when you return to purchase it. Ask specifically whether the down payment, financing terms, and approval expiration date can change, and get the answer in writing before paying anything. I understand that financing approvals can change, but if a customer is being asked to pay money to hold a vehicle based on a quoted down payment, I believe any possibility that the required down payment could change should be clearly disclosed before that payment is accepted. Based on my experience, I would not recommend this dealership. More

Carrie was an amazing the person in the dealership today. Very patient with me and my daughter took her time, didn't rush us excellent, excellent, excellent person. Very professional today. Very patient with me and my daughter took her time, didn't rush us excellent, excellent, excellent person. Very professional More