Driveway Subaru of Moon Township

Inspection I came in for a Oil Change, Tire Rotation, and my inspection. I bought my 2016 STi here 2 years ago and had great experiences up until the other day. I came in for a Oil Change, Tire Rotation, and my inspection. I bought my 2016 STi here 2 years ago and had great experiences up until the other day. I waited at the dealership for 3 hours for everything to be completed. So finally, after the 3 hours they came up to me and explained that my car wasn't passing inspection because of my muffler deletes on my car.... WHICH I had on my car last year and they passed my car inspection last year. First off, they didn't communicate with me at all about anything going on with my vehicle. My inspection is up at the end of April and instead of communicating to me they made me wait, and I thought everything was going perfectly fine with my car. It is now April 21st and I need to figure out how to pass inspection in a matter of 9 days. I don't think that it is fair that first off, last year they passed a vehicle that wasn't suppose to pass. Which made me think there was nothing wrong with my vehicle. I never knew that I wasn't aloud muffler deletes on my vehicle. Well, now this year I go in, and all of a sudden it doesn't pass. I think it is very unfair, and not right that they passed it last year, doing the wrong thing and not telling me the truth about my car. Now here we are this year with 9 days left, and I'm stuck, all because this dealership wasn't honest with me the previous year, and passed my car illegally. I was dealing with Jim P for my service, and was very disappointed with how he handled the issue. I spoke to a manager named Pat and he explained to me that last year the guy who inspected my car was fired. He took care of my bill, but I am still very upset with a dealership I really liked at first. More

Inspection and tire repair The folks here are always friendly, helpful and efficient. I can’t say enough about my positive experience with the service at Day Subaru. Have recomm The folks here are always friendly, helpful and efficient. I can’t say enough about my positive experience with the service at Day Subaru. Have recommended this dealership to my friends. More

State Inspection, Oil change and tire rotation Great service and status updates. The only downside was the prices were a little high for these services that are offered elsewhere. It would be nic Great service and status updates. The only downside was the prices were a little high for these services that are offered elsewhere. It would be nice to have a more competitive oil change price point. More

Stress free It is never easy being without a vehicle for several days due to an unexpected breakdown. They made it easier by taking my vehicle in right away and k It is never easy being without a vehicle for several days due to an unexpected breakdown. They made it easier by taking my vehicle in right away and keeping me informed during the repairs . Thanks More

Quick turnaround They had a quick turnaround time when I had just scheduled my appt that morning, they had a great snack and coffee bar, and they still gave my vehicle They had a quick turnaround time when I had just scheduled my appt that morning, they had a great snack and coffee bar, and they still gave my vehicle the attention it needed. More

Always good, friendly service We have been dealing at Day Apollo Subaru for 25+ years and will continue to do so. The service is top notch, both in Express and Scheduled depts. The We have been dealing at Day Apollo Subaru for 25+ years and will continue to do so. The service is top notch, both in Express and Scheduled depts. They treat us like family and go over and above to meet our requests, getting us in and out as quickly and efficiently as possible. Little things are done that just make it a top notch dealership. Sales and waiting area is newly remodeled and top notch for time spent for waiting with water, coffee, and snacks available. They are the best team!! More

Great Experience Just dropped by for an oil change since I was in the area. Service was fast and the employees were great. Love the snack bar and lounge area. Just dropped by for an oil change since I was in the area. Service was fast and the employees were great. Love the snack bar and lounge area. More

Dream Car When Bill Bacon approached my husband and me one evening, he asked how he could help. I pointed to the 50th Edition Subaru Outback and said, I want th When Bill Bacon approached my husband and me one evening, he asked how he could help. I pointed to the 50th Edition Subaru Outback and said, I want that car. He got it for me. Bill's expertise, patience and kindness allowed me to drive my dream car home the next day. More

awesome as always awesome service ! thank u all so very much ! will never go to another dealer ship !! A+ from the very start ! I tell everyone about you as always awesome service ! thank u all so very much ! will never go to another dealer ship !! A+ from the very start ! I tell everyone about you More

Do not recommend This letter is to express my anger towards this company and to warn others who are thinking of spending money here. I would like to share my experienc This letter is to express my anger towards this company and to warn others who are thinking of spending money here. I would like to share my experience with Day Apollo Subaru in Moon Township, Pennsylvania. I purchased my vehicle brand new in 2015 with my dad at my side because I am aware that being a young female trying to make a “deal” is immediately asking to be ripped off while sitting with an older male car salesman. We found my vehicle, purchased it, and then moved on. I had been talked into a 3/36,000 warranty, 7 yr/100,000 warranty, and road hazard and was told this was all Subaru Certified. I had great trust in this dealership with it being in my hometown so I decided to have all oil changes done here. After every oil change, I was informed that they did the oil change, inspections, and tire rotation. My first incident occurred when I found a nail in my tire. I went back to this dealership and was informed that was the ONLY thing not covered- despite having a Road Hazard warranty that should have covered it- so I paid the $50.00 and then found out later that yes, indeed this should have been covered. A family member of mine owns a tire shop nearby and commented on my two front tires being “bald.” He took the car to his shop to look at them more closely, and look at that, my tires had NEVER been rotated for TWO YEARS. I now had two bald front tires and two perfectly fine tires in the back. I decided to bite the bullet and buy all 4 new tires, knowing that nothing should be wrong with these NEW tires. Another incident happened when I brought the car in for a wash and received my car back with swirl mark scratches all over the exterior. I took it back to have it buffed out for free and they absolutely refused with attitude. My most recent oil change with Day Apollo, I left and noticed my car had an oil burning smell. I get home and my car was pouring smoke out of the front grill. I called them and returned back to the dealership immediately. Long story short, they then lied to my father and told him they took my car out for a “test drive” even though we could see, they had my car hidden in a separate garage as they “fixed” it more. They told us that they oil cap was left off- but gave me a free 30,000 mile extended warranty, which made me wonder what ACTUALLY happened to my vehicle. Recently, I decided to trade in my vehicle and buy a used Subaru elsewhere. I hadn’t used my 7 yr/100,000 mile warranty and spent $2,000.00 on it- being “Subaru Certified”- I would get my money back, right? Wrong. While with the finance manager at the other Subaru Dealership, we were informed we were sold a third party warranty that was NOT Subaru Certified. Which had meant that we were misinformed- or as I’d call it- LIED to. I have no idea what I will get back for my warranty, if I will get back anything. I am to find out in 6 weeks. I have heard from multiple people that this dealership treats your car extremely poorly when in for service and just generally don’t care. When washing, they use old sponges that are laid on the floor and never washed- which probably explained my swirl scratches all over my vehicle. My best advice is to STAY AWAY FROM THIS SUBARU DEALERSHIP. I will never recommend anyone here and will also inform friends and family that have purchased here to read into their warranties because obviously this will cause more issues for other customers. I am extremely dissatisfied with the service and professionalism at Moon Township Day Apollo Subaru and warn everyone to stay away and to not give them business. More