Driveway Subaru of Moon Township

having crippling anxiety really hinders my decision making process but having stephanie & derek’s help made the process sooo nice & easy even after changing my mind a few times. very patient, kind, and making process but having stephanie & derek’s help made the process sooo nice & easy even after changing my mind a few times. very patient, kind, and helpful! More

Great purchase experience terrible service experience - beware of internal checks and costs associated. They really took advantage of a young lady that was told several filters "failed" inspection. She f beware of internal checks and costs associated. They really took advantage of a young lady that was told several filters "failed" inspection. She felt the car would not pass the state inspection. The car is not even one year old and only has 14,000 miles on it. The maint. dept changed out all the internal cabin filters and that bill was over $200.00 dollars. When she was called about the estimate, they told her that the car failed the inspection. She was not told the car passed the state inspection without issue, but they found cabin filter issues. The cabin filters were not requested to be checked. Just preform the state inspection. When she received the call and told it failed, she told them to replace. I really wanted to find a dealership in Pittsburgh that I could trust for my daughter to take her new car to for service. She just moved to pittsburgh and purchased her first car there. Doesn't give a day a good feeling at all. Will not be taking the car back there. I called and talked to the service manager and he told me that is how they check every car. His team did nothing wrong - I questioned the review paperwork, and how it states "failed" next to the filters and how would a 22 year old (first new car owner) understand the filters would not need to be replaced to pass first inspection for the car. if all the filters are that dirty, Pittsburgh better check it's air quality..... I expected a different response from the Maint. Manager and that he may need to explain to his staff how they may need to explain items to young customers More

Out of all the dealers out there stay away from this one especially if you’re young. Isaac the salesman can’t and won’t answer simple questions won’t return calls. They try to take advantage of younger peop especially if you’re young. Isaac the salesman can’t and won’t answer simple questions won’t return calls. They try to take advantage of younger people. And don’t provide copies of paperwork. Just a dealer that sells a car and you and then your no one. More

We were greeted by Matt Tate and he confirmed that the car we saw online was still available and there weren't any other comparable cars to look at. We had already driven one at a different dealership an car we saw online was still available and there weren't any other comparable cars to look at. We had already driven one at a different dealership and was very pleased. Once checking it out and taking it for a drive we agreed that was what we wanted. He explained everything to us and then I met with James for the paperwork. Pleased with transaction. Matt was wonderful, answered all my questions. More

Just purchased a used GMC Terrain from Subaru in Moon Township. Haston Lowman’s customer service was amazing. He communicated with me throughout the entire process and went above and beyond to make sure Township. Haston Lowman’s customer service was amazing. He communicated with me throughout the entire process and went above and beyond to make sure I got what I wanted! He truly took away the anxiety of purchasing a vehicle and made the experience enjoyable. I would definitely recommend Subaru of Moon to anyone looking for a new or used vehicle.. if you go, ask for Haston!! More

Had such a great experience at this location. Our salesman Haston was wonderful from start to finish. We were moving into a new lease and had to wait for the car to be delivered, Haston kept me infor salesman Haston was wonderful from start to finish. We were moving into a new lease and had to wait for the car to be delivered, Haston kept me informed of the process the entire time; sending updates and photos, such great communication! The entire sales & finance team was great to work with as well, they made the process smooth and painless. We felt that we were really taken care of at this dealership. I highly recommend getting your next car here!😊 More

I want to take the time to thank Jim Pratte for his quality of service. I appreciate the efficient and gracious customer service. Thanks for keeping me posted on the status of my vehicle. quality of service. I appreciate the efficient and gracious customer service. Thanks for keeping me posted on the status of my vehicle. More

Hastson Lowman is a great salesman I've ever met on a car lot and he knew exactly what I was looking for in a car that suits my daily livelihood . I just would like to say thanks to Subaru of Moon township. lot and he knew exactly what I was looking for in a car that suits my daily livelihood . I just would like to say thanks to Subaru of Moon township. You Guys are the best. More

That's my last service visit at this dealership - my trust in them is gone. Went in to have my BRAKE LIGHT checked and waited in the lobby as they checked out what the issue is. I was told by the serv trust in them is gone. Went in to have my BRAKE LIGHT checked and waited in the lobby as they checked out what the issue is. I was told by the service tech that I needed all 4 new brake pads and have my rotors machined --- it must be done "now" and if not I'd need new rotors as well (guessing they didn't want to get another quote). After I was given a loaner so the service could be performed the next morning - I spoke with a mechanic friend of mine who told me to inquire about simply replacing the rotors as it may be cheaper. I called the service rep back and he said it would be a couple hundred dollars more and machining the rotors would be a better alternative for me anyways. None the less (and shame on me) I trusted this rep and authorized the service. When i picked up the car in the morning and looked at the invoice - I was billed 5 LABOR HOURS - which from everyone I speak with is extremely extremely high (guess they needed to help with their service $$$ numbers in a slow January). SUBARU OF MOON got me once - won't give them a chance to get me again! Svc Rep wasn't Fran but the rep isn't showing in this list. More

So we made a trip to this dealership today looking to purchase a used car for our Daughter only to be told when we initially get there that the car is not there! Ok so we sat around the shop for another purchase a used car for our Daughter only to be told when we initially get there that the car is not there! Ok so we sat around the shop for another 20-25 minutes to then be told that the car was in fact there but the title was missing! So ok we for some reason still wanted to test drive the car and see where we stand as far as the monthly installments on the deal should we like the car. Drove the car it seemed to run ok was a base model Mitsubishi so I wasn’t expecting much, when we get back to dealership we noticed a burnt oil smell so I popped the hood and it seemed as though somebody spilled oil on the engine I should have just left right then and there but I gave the benefit of the doubt the dealer would check the car before we purchased should the deal work out, so we get back to the office and explained to the rep we already checked the value of the car from Kelly blue book and the model we were trading was valued at $3600.00 on the low end so we didn’t expect a massive amount for the trade but figured we would get an offer somewhere close to that amount, these people came back and offer us a measly 1000.for the trade and we even were willing to put 8000.00 down on the car, here’s the really frustrating part this is the second visit to this dealer and the second turn down last time we were told if we would put money down they would work a decent trade these people don’t work with you at all, not to mention none of the employees were wearing a mask in the midst of a global pandemic and the rep that helped us swore in front of us taking the lords name in vain stay clear of this place if you value a good customer experience and a fair and honest business relationship! More