DuPage Chrysler Dodge Jeep RAM

Absolutely worst experience at a dealership hands down. I came into this store 8 months pregnant with my 1 year old and 2 year old looking at a used Wagoneer. We decided to think it over and came back the I came into this store 8 months pregnant with my 1 year old and 2 year old looking at a used Wagoneer. We decided to think it over and came back the next day, we had already worked the deal and numbers. When we came back the next morning, another person was there test driving the car. The salesman said if you want to buy the car you still can if we agree to numbers we had already worked. Which we did and then signed off of the numbers. They told us the car was ours and the sales manager Ken Krupp said they had already switched the other customers to another car. What we didn’t realize was they had told the other buyers the same thing and made us sit there for four hours thinking we were waiting on finance. They told me my preapproval was no good giving me the run around and that my rate was over 10 percent with an 850 credit score. Finally I agreed to put more money down to just wrap up the deal and accepted their approval. While on the phone with the bank, I watched the other salesman pull the car away and the sales manager that had just told me the car was ours tells me, I’m sorry the car was sold to the other people and they already signed. Even after we had already signed as well. Basically they had me sit there for 4 hours with my family while they waited to see who they could make more money off of. They never should have told me the car was still available and that the other buyers had switched cars, it was all a lie. It was incredibly deceptive and one of the worst experiences I have ever had. Beware of this dealer, they will mislead you in every way in order to maximize their profits. (Also charged 3,000 dolllars for certification that added only 3 month/3k miles of warranty and 400 dollars for a set of wheel locks). Though the car might have seemed like a good deal online, they raise the price with these added fees once you see the breakdown. They could care less about their local customers, women and families only their own pockets. More

I purchase a Ram 2500 2017 on Febrerary 2026 with 170,000 miles I know sound like a lot of miles but for a diesel heavy-duty truck is like 75,000 on a gas engie. This weekend the ram broke down on the highwa miles I know sound like a lot of miles but for a diesel heavy-duty truck is like 75,000 on a gas engie. This weekend the ram broke down on the highway with a transmission failure. Transmission is gone and needs a whole new transmission replacement, I will recommend if you buy a car from this dealership make sure they had a full inspection report. More

​I purchased a 2025 Mercedes GLE 53 out of state and put total trust in the sales team and management to be honest and fully disclose any physical damage before shipping. Unfortunately, that trust was compl total trust in the sales team and management to be honest and fully disclose any physical damage before shipping. Unfortunately, that trust was completely misplaced. ​Upon delivery, I discovered clear damage to the front emblem that was intentionally hidden and never disclosed. When I called the dealership regarding the issue, they admitted on the phone that the damage was already present prior to sale. However, despite their admission and my sending over the official receipt/invoice for the replacement part ($412), no one has bothered to call me back or reimburse me. ​Admitting to pre-existing damage and then completely ignoring a customer after the sale is unacceptable business behavior. I am posting this review in hopes that higher management will finally step in, make this right, and reimburse the $412 invoice immediately. More

After several days of shopping for the right vehicle for my family, I was ready to give up. I decided to give DuPage CDJR one last chance before throwing in the towel, and I am so glad I did. If you’re l my family, I was ready to give up. I decided to give DuPage CDJR one last chance before throwing in the towel, and I am so glad I did. If you’re looking for a vehicle and want to avoid the typical dealership runaround, stop here first and ask for Xavier. He went the extra mile to help me get into the vehicle I wanted, and his outstanding customer service didn’t end when I drove off the lot. Less than a week after purchasing my new Jeep, I was sideswiped by a semi-truck while driving on the highway. I was stranded and unsure what to do, so I called Xavier. He immediately helped guide me through the process and made sure my vehicle was taken to the dealership best equipped to handle the repairs. If he didn’t have an answer, he found one. It’s incredibly rare to find a dealership that continues to take care of its customers after the sale, but that’s exactly what I experienced at DuPage CDJR. I can’t say enough about how grateful I am to Xavier and the entire team for making what is often a stressful experience such a positive one. They truly earned my trust, and I would recommend DuPage CDJR to anyone looking for a vehicle and exceptional customer service. Five stars! More

The deal started slow DuPage being 300 miles from home I was skeptical . When I requested a manager and got Brian Davis everything progressed smoothly and when I got to the dealership and meet Xavier Crump was skeptical . When I requested a manager and got Brian Davis everything progressed smoothly and when I got to the dealership and meet Xavier Crump it was a slam dunk. Thanks again guys. More

Everyone was friendly and helpful. I was very happy with the car buying experience and would definitely refer family/friends. I was very happy with the car buying experience and would definitely refer family/friends. More

Gary in the service department is always fantastic. Every time I bring my Jeep in, he takes great care of me and makes the whole process easy and stress-free. He’s extremely customer-focused, communica Every time I bring my Jeep in, he takes great care of me and makes the whole process easy and stress-free. He’s extremely customer-focused, communicates clearly, and always goes the extra mile to help. More

I visited DuPage Chrysler Dodge Jeep RAM on Saturday, September 20th with my cousin. We were both serious buyers and interested in purchasing two trucks. Unfortunately, our experience here was very disap September 20th with my cousin. We were both serious buyers and interested in purchasing two trucks. Unfortunately, our experience here was very disappointing. While I didn’t see anything I liked in their inventory, my cousin found a truck he was interested in. It even had a dent on the front passenger fender, which they assured us could be fixed , that part was fine. The issue came during the financing process. With my cousin’s 740 credit score and a $20,000 down payment, we expected competitive financing. Instead, they tried to give him 7.9% interest with only partial rebates, which made no sense given his excellent credit. When I asked Jonnie if that was the best deal they could do and why we weren’t getting closer to 3.9%, his response was: “You guys already have took my pants off.” We were nothing but respectful and serious the entire time, so hearing a comment like that was unprofessional and completely unnecessary. To make things worse, the general manager, Tom, wasn’t helpful either. He made a comment about maybe calling in a “favor” to get us $10–$15 off a month but said he didn’t want to waste his favor unless we were 100% buying the truck. That’s not how you treat serious customers. Here’s the kicker: the truck we ended up buying at Tyson Motors in Shorewood was the exact same match as the one we looked at here, and the bank we financed through was the exact same bank both dealerships recommended (Stellantis) . The difference? Tyson Motors gave us ALL the rebates AND 3.9% financing for 72 months, while DuPage tried to keep a bigger cut for themselves. The Tyson deal saved my cousin over $7,200 total which is $100 off per month compared to what DuPage offered. This review is to help future buyers: if you want a dealership that is straightforward, professional, and doesn’t play games with financing, go somewhere else. Based on our experience, I would not recommend DuPage Chrysler Dodge Jeep RAM. Because of how well we were treated, I will now be purchasing my 2026 RAM 2500 with Matt and Aaron at Tyson Motors — they truly earned my business. More

Just want to help people who will be getting service in this WORST dealership ever. Please don't do any service or even get in contact with this place! Service advisors-worst and lazy, no help, no updates this WORST dealership ever. Please don't do any service or even get in contact with this place! Service advisors-worst and lazy, no help, no updates no nothing, worthless-only Manager is very good guy-can give him 5 starts, everybody else-NO. Brought my car back to this nightmare place again, thought I bought car here, maybe they will do at least service GOOD, gave these guys second chance kind of. From the beginning all starts this way: Bringing my car with battery issues(what I already know-it is drained) They not giving any loaners or helping with getting rental(rental company in another side of North avenue-service adviser don't know about it-WOW) Gave me phone number to call my warranty department-to get rental, I was sitting on call for around an hour ,just to get figure out how to get rental with my FULL MOPAR WARRANTY purchased in this crappy dealership. Car sitting there for 3-4 days, service advisor not calling with any updates, just called probably on Friday(car was dropped on Monday), I can come and pick up my car. I came to pickup my car, they charging me check up fee of over 200$ and telling me same thing-my battery is bad(tried to call me and change battery for 500$-my battery was 4 months old-was purchased at Auto Zone(ADM Battery)-have warranty for 4 years. Car was not even run true carwash there-what I get it(they to not organized place to do it for customers). Saturday decide to go back to AutoZone and get under warranty battery replaced. Guy was nice and change battery without question asked, but was too nice and hooked up his little computer, just to check or I have no issues with my alternator(ALTERNATOR NOT WORKING,NOT A BATTERY ISSUES)-end up I called back to the dealer on Saturday, they told me when I left dealership, my alternator was WORKING-guy at service department pretend, he was a manager ,and right away make this story and ,this xxxx me off badly-I have WARRANTY! And nobody cares about it! Brought my truck to Dealership in Lockport, IL- and will recommend all of you would to do this!!! You will get total difference and experience with rental car or loaner first thing, people friendly there and will help you with your issues , without question asked! If system would let me put 0 starts, it would be done right away!!! More

CDJR. ....No need to car shop anywhere else! Why…..Great communicators, exceptional value, outstanding customer experience. Our extreme thanks to the e ....No need to car shop anywhere else! Why…..Great communicators, exceptional value, outstanding customer experience. Our extreme thanks to the entire sales team of Jeremiah M, Tim G, Ryan S and Brian B.….gentleman job well done! PS Brian..."we lika the Joose" More