DuPage Chrysler Dodge Jeep RAM

Poor service quality I used to have a high regard for this dealership, having bought my 2009 RAM 1500 there and have had it solely serviced by DuPage. Recently, I had a v I used to have a high regard for this dealership, having bought my 2009 RAM 1500 there and have had it solely serviced by DuPage. Recently, I had a very serious issue arise where the gas tank detached from the vehicle due to the tank strap and rust. I was able to get it to DuPage Dodge and was anticipating that either my lifetime warranty or Chrysler would cover the cost of this since Ford in 2011 instituted a recall on this same issue. I was told that I would have to pay for the repair out of my own pocket ($900) so not having another option at the time, I agreed. I got the truck back but in the mean time I had contacted the NTSB about the problem because a gas tank detaching at highway speed (which I mostly do) could have been devastating to me or another car behind me. The NTSB asked me take photos of the repair so I got a special camera (bore scope) to look into where the weld was done. To my shock, the weld was terrible (the work was outsourced to a mobile welding shop that has a very poor reputation). I contacted the service manager (Nick) to have them review the work. After review, he stated that this was the best they could do and that I was on my own. A really poor decision by the manager because washing his hands of the issue put other people's lives at risk. The good news is that Chrysler and the NTSB had me go to Ziegler Dodge where they stated the truck was not road-worthy (the techs said this was some of the worst welding they had ever seen) and began working on a proper fix (at Chrysler's expense this time). Had I not checked on the quality of the work, this could have led to tragedy (I keep thinking of the minivan where all of those kids lost their lives when the tank exploded). So, I am out of $900 for worthless work, but will be more selective of my dealership going forward. I am disappointed because I put a lot of miles on my truck and thus was in for service at least once a month and I generally liked the service there until this incident. The RAM 1500 btw is amazing; the best car I have ever owned in spite of this. I am due for a new one and it will be a RAM but not at this dealership. More

First Solo Buying Experience Bob was great working with my Mom and I at trying to get all of our needs met. Though the price was definitely steeper than we had anticipated going i Bob was great working with my Mom and I at trying to get all of our needs met. Though the price was definitely steeper than we had anticipated going into this, Bob worked with us to try to get us to an affordable agreement. Any questions I had were resolved quickly by emailing back and forth with Bob. Honestly really excited about my complimentary car washes... I love my car! More

BEWARE! Unfortunately the least choice here is 1 star but my true feelings is NEGATIVE STAR! I brought my Jeep Grand Cherokee in for an oil change in Septemb Unfortunately the least choice here is 1 star but my true feelings is NEGATIVE STAR! I brought my Jeep Grand Cherokee in for an oil change in September 2017 and ended up waiting almost 2 hours. Although I said I would never come here again I wanted to give them a chance to redeem themselves, especially since the service is close to my home. I brought my Jeep Grand Cherokee in for its regular oil change at the beginning of December 2017. I arrived at the dealership at 6:45am being the first customer. Right off the bat, Brian the service advisor tried to sell me everything under the sun saying its a "30k Jeep maintenance service that should be done". I made it clear I was only interested in the oil change. After an hour and a half of waiting, Brian came to the waiting room and stated that the technician Joe said that I had no power steering fluid and it was detrimental that I have that flushed. I argued that this shouldn't be happening on a new Jeep and wanted to know if there was a leak. After waiting another 45 minutes I went into the service dept to see if he spoke with the technician and what the delay was. He rudely told me he was with a customer and will let me know. (am I not a customer too that has been waiting 2 hours 15 min at this point?) I went to sit back down in the waiting room and after another 15 min received an email that my bill was over 900.00!!!!! I immediately went to Brian's station and demanded an answer. He was defensive and said that those charges are what was first discussed that is "suggested" at 30k miles. I told him this is absurd between that invoice, the lack of communication, the time waiting AND the taking advantage of a woman in the situation. I told him I want my car now and he went into the garage to talk with someone. He came back and stated my car was just going thru the wash. My bill was $205.85 for what was supposed to be an oil change! I told him I was disputing and wanted the heck out of there! No sorry, no "let me get a manager", no nothing! Later that afternoon, when driving home from work my oil light comes on saying WARNING NEED OIL CHANGE. The incompetent people never reset it! When I went back to the dealership they were rude once again! I got a call from Sandy on 12/22 asking how my service experience was and gave her an ear full. She asked me to hold off on the bad review until her manager called me back to rectify. Did I get a call.....NO! However, I did get a call from Sandy again on 12/28 leaving a message asking how my service experience was. Did she forget the conversation we had on 12/22 and that a manager was to call me back? Obviously the whole dealership has a bunch of incompetent employees that don't care about their customers. NEVER again will I EVER second guess and give the benefit of the doubt again! What a HUGE disappointment Jeep! More

Financing Bait and Switch, Internet pricing not honored This is a long line of negative reviews for this dealership. I was dealing with a point of contact through the dealerships internet sales department a This is a long line of negative reviews for this dealership. I was dealing with a point of contact through the dealerships internet sales department and was expecting to deal with this person. I e-mailed and confirmed my total out the door price with this point of contact as I had to take a taxi to the dealership due to my vehicle being inoperable. In emphasized this when I was speaking with the rep because I needed to pick up the vehicle and go and on the agreed on price, specifically that I was going to be using my own financing. The rep agreed to this. However, when I got there, the sale was passed onto another a floor rep who didn't have any idea of what was agreed to. He confirmed with the internet rep of what the agreed price was, but kept pushing that we should finance with the dealership instead. I told them no. It wasn't what I agreed to and they weren't going to change the deal now. His manager comes out and says he will save me money by financing with them. I said I'm not interested and there was a financial interest for him to meet a quote every month to steer customers to their own financing. The manager lied and said that wasn't the case, then finally said that it was true that his dealership did get money if he could get customers to switch to them. He then said that the rebates were reliant on financing with them which wasn't what the internet rep said and their quote didn't include. It was more of the same where dealerships screw you over so they can make an extra buck for something they aren't allowed to do. He became belligerent when I wouldn't accept the offer and called him out on his nonsense which he said he would call me a taxi to leave. This was all because a $500 difference in price a rep agreed to and the manager was trying to recoup by forcing me to finance with them. Be prepared for deals not being honored at this location which is apparent by the other reviews of the dealership. Stay clear! More