DuPage Chrysler Dodge Jeep RAM

Beware Horrible service and sales depts. Went more than a decade ago with check engine light coming on for a brand new car. After 2 weeks and 4-5 drop offs Horrible service and sales depts. Went more than a decade ago with check engine light coming on for a brand new car. After 2 weeks and 4-5 drop offs for repairs and no permanent repair done, was told if it happens again then they will just disable the alert. Um hello? That is not the right answer! What if I really have a check engine problem? Contacted Daimler Chrysler who suggested a second opinion so I went to Naperville Jeep who wanted to know nothing about previous service and they would fully inspect the car and find out what's wrong with it. They called 3 hours later with the issue which was minor so they repaired it. Great thing is they kept inspecting the car and noticed the same repair needed to be done in the back of the car so they fixed that too. Naperville went above and beyond to make sure my car was fixed. This year, I needed a new lease and tried a couple different dealerships for the best deal. Thought after a decade maybe DuPage has gotten better so went in to lease a new car and was utterly mistaken. I've leased 7 vehicles in my life so far so I know some stuff. I'm a woman, I go alone and I was blatantly disrespected, insulated and discriminated against when I went in. Don't remember the salesman's name because he didn't shake my hand or give me a card. Was treated like a stupid girl who was wasting their time. Also, I got a whopping 1 minute test drive. The "manager" came in with attitude and didn't want to negotite at all. Treated me like I was stupid by snottily schooling me on what more expensive means. Said "you know, if something is even $1 more, that would mean it's more expensive." Um duh, I'm not an idiot! DO NOT GO HERE! I've seen some other reviews about experiences so here are a couple of little helpful tidbits when buying or leasing a car...always give them a spare key, never all your keys. This way they can't prevent you from leaving. Also never let your keys out of you possession. Someone can make copies of your house keys in the many hours you spend there. Go prepared with a photocopy of your license. Again, this way they can't hold you there (make a copy of ins card too). When you leave, get those copies back. Definitely do research before you go on tactics to use for negotiating. Learn the formula they use so they can't take you either. You can find it online. And lastly go to Naperville Jeep. Naperville does great service, treats customers with respect and I've seen them be honest with me even if that means they won't make a sale. Naperville is very trustworthy. More

Service Department a Bunch of Crooks I brought my 2014 Chrysler Town and Country in for oil change, tire rotation and to top off the AC refrigerant. I scheduled the appointment 4 weeks p I brought my 2014 Chrysler Town and Country in for oil change, tire rotation and to top off the AC refrigerant. I scheduled the appointment 4 weeks prior with a request for a rent-a-car, which was not there... had to take the shuttle and be late for work. Then they call and say there is a "major leak" with the AC rear evaporator/coil which would cost minimum $1400 and possibly over $2000 if they break the hoses. I had told them to not do the service and have a car pick me up from work... which was 45 minutes late. Then I get there and the van is still on the rack. Bob, at the service counter, couldn't get his story straight about what was actually done to the AC. I decided to take it for another opinion. When bringing it to another mechanic, he stated that there is NO way that they tested for an AC leak as there was NO UV dye present. He also stated that I should get my money back. When speaking with Aaron the service manager, he refused my request and said that I could bring in my van for them to disassemble the area in question to show me... but I would not be allowed in the area for the disassembly. I think I'll pass. They will NEVER touch my vehicle ever again and I do not recommend this place because they charge for services NOT rendered. More

No communication no call back. Located me a truck online sent me a e-mail about it then all communications broke off. I called , texted , and e-mailed and no response. Manager Jerry Located me a truck online sent me a e-mail about it then all communications broke off. I called , texted , and e-mailed and no response. Manager Jerry very rude said he would call me back but of course no response. This was going to be my Second Dodge for here but I don't think so. I don't need to be ignored , or lied too I am a returning customer for the last time . Mr . splitt More