DuPage Chrysler Dodge Jeep RAM

Would not Recommend This location is continuously a rip-off. Anywhere from damaging vehicles and extending time in service, to charging 50% more for parts, compared to a This location is continuously a rip-off. Anywhere from damaging vehicles and extending time in service, to charging 50% more for parts, compared to a dealership in St. Charles, merely 10 miles away. The part was a power switch panel, this location asked for ~$190 compared to ~$120 in St. Charles. More

I would rather have my nails pulled out than shop here Emailed internet manager Chad 7:45 Saturday morning about a Grand Cherokee Hemi advertised online. He emailed and called me after 8:00, talked to me a Emailed internet manager Chad 7:45 Saturday morning about a Grand Cherokee Hemi advertised online. He emailed and called me after 8:00, talked to me about the vehicle, and said to make sure to make an appointment to get $250 off internet price. Called Chad back at 1:50 and asked if Hemi was still available, he said it was, so i made an apppointment for 3:00 to test drive the vehicle. After I made the appointment, I again asked Chad if it was available since i had an hour drive to get there. After hanging up, i received a confirmation email verifying the appointment. Upon our arrival at 3:15, we were met by Danny, who went to get Chad for us. 10 minutes later Danny and Chad reappeared, and Chad informed us that the Hemi had been sold. When i questioned when, they said within the past hour. They said they had a similar vehicle to show us, which took 25 minutes to retrieve. The vehicle had not been cleaned, and Danny said they had just taken it in on trade an hour before. We said we wanted to test drive it, and after another 15 minutes, we finally got a plate so we could test drive it. I asked Danny for the Carfax on it, and he said he would have it when we got back. We returned from the test drive and asked for the Carfax, and if they had any other 8 cylinders. Danny said he would get the Carfax and check for any other 8 cylinder Cherokees. Twenty minutes later, we saw Danny exit the dealership, and shortly thereafter Chad reappeared with another salesman, Ben, and explained that Danny went home sick. They said they had another Cherokee for us to look at, and i asked for the Carfax on the vehicle we had just test driven. I also expressed concerns about the sunroof possibly having a leak in it and asked if we could run water over it to check for leaks. When we went to look at the 2nd Cherokee, it was disgusting dirty and had a bad lifter, and we told Ben we weren't interested. We then went back inside the showroom and asked about the Carfax for the first vehicle. Ben couldn't locate the vehicle, and after 30 minutes he finally provided the Carfax to us, but was still unable to locate the Jeep. After another 20 minutes, he returned and said he couldn't locate the vehicle and they must've sold it! So I made an appointment to look at a vehicle, drove an hour to test drive a car they didn't have, then test drove another vehicle that they sold within an hour without offering it to me first. I had a title and money in my pocket, but they apparently didn't want to sell me a Cherokee. One of the most ridiculious things i have ever seen in my life! More

DO NOT BUY ANYTHING FROM THEM!!! Bought my car from the show room. The salesman wouldn't let me test drive the actual car. He stated its a brand new car and didn't want to pull it out Bought my car from the show room. The salesman wouldn't let me test drive the actual car. He stated its a brand new car and didn't want to pull it out of the showroom unless I bought it. He let me test drive another vehicle just like the one I wanted to buy. Anyway, I bought the car and a month later my tire pressure light came on! Took it in and they said it's because it's cold. Brought it in the second time and they said it was a bad sensor and gave me a rental untill they fix it. Few days later they call and told me they popped the tire while trying to put the sensor in. Waited few more days till they got a new tire. I came to pick up my car after it was done and drove it for a week and the tire pressure light was on again. Took it in again and they stated it was a bad sensor and they would replace it. Few months later, the car starts jerking through every gear and wouldn't even slow down and the motor was making noise. I bring in the dealership and they kept it for a few days and didn't even look at anything. Not even a mile went up. I asked them what was wrong they said nothing. I drove it for a bit longer and brought it in again for a recall and the jerking. They held it for a few days and didn't put in the recall part or check the jerking. i called to make a appointment to make sure they look at it, and asked for their names. And I came in the next day for them to look at it again and asked for the recall part, they told me the recall part is coming in. I told them I've been waiting for two months. It's Chrysler parts coming from America not China. It doesn't take two months. I asked for a paper when they ordered it and where it's coming from and they stated it was waiting for customer approval to be ordered!!!! I told them who the guys were that I spoke to and they stated they don't have anyone by those names that work here! The general manager took me into a office that wasn't even his and told me "IF YOU DO NOT LIKE THE SERVICE WE DO HERE GO TO ANOTHER DEALERSHIP" I told him that's great customer service and from now on I will be standing by the tech and making sure he checks everything I want to be checked. The GEneral manager came up to me and said "you can come with me and I can sell you another Chrysler just like yours but with better rims! I told him he's a idiot if he thinks I will ever buy a car from this dealer again! Especially that he just told me to go to another dealership, when it's their issue that they aren't fixing my car! I asked the general manager why he took me into a room and why is he talkig to me if he has nothing to do with service, he stated he doesn't know why he's talking to me! But everytime I came in for a oil change they were so nice and quick for changing your oil, why? Because you pay out of your pocket for it. I took my car back their again and they finally put in the recall after 3 months and they car was still jerking and still making noise from the motor, they stated Chrysler came out and said my car was okay, but Chrysler didn't sign off on it. Half of the time they didn't want have any rentals and can't reserve them. But URSRLA apparently can reserve any for her customers! PLEASE BE AWARE THESE PEOPLE THAT WORK HERE THINK WE DONT KNOW WHAT THEY DO! STAY AWAY!!!! More

Have bought from them before, but So the story goes they offered me somethING, and didn't honor it. Our salesman was a nice guy and tried everything in his power the deal, but Tom didn So the story goes they offered me somethING, and didn't honor it. Our salesman was a nice guy and tried everything in his power the deal, but Tom didn't believe in it. Literally after I told them that that was what I was offered they said they couldn't do it and no one offers it... Their own Internet Department calls me on the phone and confirms the deal I told them. they still don't do it. Everything in life goes back to your word, and there's don't mean much. Edit. Today I bought a 2016 jeep wrangler from an official jeep dealer in Elgin. These people are not autherized dealers for a reason. More

Stay Away Very unethical dealership. Will offer you one price, then retract the offer. Then after telling them to remove me from their mailing list, they keep h Very unethical dealership. Will offer you one price, then retract the offer. Then after telling them to remove me from their mailing list, they keep harassing me with e-mails and phone calls. My recommendation is to stay away from DiPage Chrysler Dodge Jeep Ram. More

Horrible Customer Service Wanted to purchase a new Grand Cherokee. Reached out to dealership online, and received an email from JR. Asked for some simple info, and was given Wanted to purchase a new Grand Cherokee. Reached out to dealership online, and received an email from JR. Asked for some simple info, and was given wrong data twice. After several emails back and forth, I was told I would be contacted by his supervisor. Never received call back, or email, so I called and left several messages for Angel - supervisor. Called again and spoke with JR, and he said they were too busy. Never received call back again. Went to another dealership, and received excellent service, and purchased a car the same day. This dealership lacks simple follow up, and respect for potential buyers. Don't waste your time! More