Dublin Buick GMC Chevrolet Cadillac - Service Center

Dublin Cadillac Excellent service. Finally the new facility is complete. I couldn't tell when I first arrived and was told by the very friendly shuttle driver. The wo Excellent service. Finally the new facility is complete. I couldn't tell when I first arrived and was told by the very friendly shuttle driver. The workers on the Chevrolet side said nothing to let me know. Once I got to the other side everything was great. More

Good service I never look forward to taking my car in for service, but Jesse made it quick and painless. Car was washed and ready to go in a few hours I never look forward to taking my car in for service, but Jesse made it quick and painless. Car was washed and ready to go in a few hours More

Service was good. The service was good but not to the same quality of my six previous service visits to your location for my 2014 GMC Terrain. The short coming was in The service was good but not to the same quality of my six previous service visits to your location for my 2014 GMC Terrain. The short coming was in two areas. First, the service request included the MULTI POINT VEHICLE INSPECTION - 27 POINT CHECK as written on the coupon I used for the service. For the first time in seven services, the invoice makes no reference to that service so I have no way of knowing if that was done. Also, on past invoices where the reference to that 27 POINT CHECK is made, there are measurements recorded for tire tread and brake thickness. The invoice for this current work contains no reference to tire tread or brake thickness. That's what caught my attention when I was reviewing the invoice at home. The second area that was less than from the prior six services is that the exterior car wash, while I requested it, was not performed while in the hands of the service department. When I went to pick up the car, I could see that the wash had not been done. I called it to the attention of the service adviser Travis and he sent it back for the wash. When I picked it up, I could see that it needed some additional cleaning and wipe down. By this time, I decided to finish it at home myself. My prior six service visits did not contain these issues and that is why I could not check it off as FIVE STAR. More

Engine light on I usually get great service not this time. I had an appointment Saturday 9:30, Car was towed there dropped off at 8:30. I called at 11:30 to check sta I usually get great service not this time. I had an appointment Saturday 9:30, Car was towed there dropped off at 8:30. I called at 11:30 to check status they did not have my car in the system told me to call back at 1pm. I called at 1pm still no sign of my car they started questioning me if the car was actually towed there. i told them i was 100% sure it was towed there. I told them I had an envelope with all information on it and keys. I was in the area and came by still no sign of my car. they finally looked in the night drop and found my envelope and keys. still don't know where my car is. I left they told me they would get on it. I called at 4:30 they haven't even looked at it was told other cars that were they at 7am were not looked at how can they look at mine. What good is an appointment then? I finally got my car Wednesday. I bought the car there with a extended warranty I would expect a little better service. More

Great Service Jesse, who was my service advisor was GREAT! My only disappointment was when Jessse asked me to go sit in the waiting area because he had a couple of Jesse, who was my service advisor was GREAT! My only disappointment was when Jessse asked me to go sit in the waiting area because he had a couple of other customers before me. While waiting i was thirsty and i saw a small refreshment counter for coffee or refrigerated bottles of water so i went a got a bottle of water and a female employee who was learning about the coffee maker turned to me and RUDELY said ‘ SURE, JUST TAKE A WATER!’ More

Service Love my SRX, but I have defective headlights, I purchase the car in NV and Cadillac will not replace them under a California class action suit , what Love my SRX, but I have defective headlights, I purchase the car in NV and Cadillac will not replace them under a California class action suit , what is the difference does where I purchased the SRX , my headlights are defective and a hazard to drive the car. The reimbursement is $1600, how do I get these replaced???? More

Service repair at Dublin Chevrolet. My air conditioner was not functioning properly. When I got it back from repair it ran like new! The Chevy service team did a great job. Special reco My air conditioner was not functioning properly. When I got it back from repair it ran like new! The Chevy service team did a great job. Special recognition to Service Advisor LUIS LANZA. My 26 year old Chev Z71 pick up is my pride and joy. The dealership goes the extra mile to treat it as such which is why I continue to bring my baby back for service and repair. More

Observation from outside My service experience with Dublin gmc was wonderful specially with Ernie . This guy makes everything easier and painless. Especially when Your is out My service experience with Dublin gmc was wonderful specially with Ernie . This guy makes everything easier and painless. Especially when Your is outside the warranty . He made so easy and my experience was perfect with service department . The only bad part from that was dealing with cashier from getting rental and paying for the repairs. Jewels make feel that I was causing some type of stress to her because she stated loudly enough to advisor Really again . Sounds to that she hates to dealing with customers and as a customer makes feel that I m cause of it. Because she’s was doing my rental agreement and collecting my payment for vehicle repairs. More

Started strong, ended in frustration I was greeted enthusiastically and checked in expeditiously. I came in for an oil change but was informed I was due for a 45,000 mile service at the a I was greeted enthusiastically and checked in expeditiously. I came in for an oil change but was informed I was due for a 45,000 mile service at the astounding cost of $1,700. I agreed to the service and was told that I would be called with an update and if I would need to rent a car. At 4:15pm I hadn’t heard from anyone and called to get an update. I was on hold for 15 min and the rerouted to the main service office. They had no update information and said they would leave a message for my service rep to call me back. I waited another half hour and called back again as both the service center and the car rental place closed at 6pm. I was again on hold for 15 minutes and hung up and called the main number again. I complained about my frustration in reaching my service rep and whether or not I needed to rent a car. I was finally transferred to my rep who told me my car was now ready. The time was 5:40pm. While all the work was completed, the lack of communication and the difficulty in speaking with someone was very frustrating. More

great friendly service The ability to communicate with my service agent through text was great. He was always very responsive. Also the courtesy shuttle is fantastic.Promp The ability to communicate with my service agent through text was great. He was always very responsive. Also the courtesy shuttle is fantastic.Prompt and courteous. More