Dublin Buick GMC Chevrolet Cadillac - Service Center

Horrible My front driver's side panel is now askew, which I believe is from it being removed to allegedly repair/replace the radiator. I question that because My front driver's side panel is now askew, which I believe is from it being removed to allegedly repair/replace the radiator. I question that because I'm still finding what appears to be a leak underneath my car. The rear interior hatchback cover is still broken. I'm not sure that after nearly a week of having it back, anything was fixed on my car. This is a $100k+ vehicle. Very sad. :( And after leaving a message with the Dealership, it has almost been a week and no one has called me back. This is absurd! To top it off, when my wife picked up my car, the A/C wasn't working, which she didn't notice until driving it two - three miles. I'm glad it was taken care of when she took it right back. I'm not sure what's going on, but I would NEVER recommend Dublin Cadillac's Service Dept. to a friend, family member, or colleague. I mean, my Service Advisor--Jesse--hasn't called once to check in on me. In fact, he never called or texted any updates when my car WAS IN for service. Not good! How does a business operate like this and expect to get good ratings? There's probably more, but I'm exhausted after writing this piece. :( DuJuan Green More

Communication was terrible I took my vehicle in to be assessed for a warrantied oil leak on the engine. I was told there was no leak and that it was just residue, if the leak ca I took my vehicle in to be assessed for a warrantied oil leak on the engine. I was told there was no leak and that it was just residue, if the leak came back to bring it in again. Within a month the oil was back again and I scheduled an appointment at 7am Tuesday morning. I dropped the truck off at 5:45pm Monday night to ensure they would be able to start it first thing in the morning. By 3:00pm Tuesday afternoon I still had no update on the vehicle and called to get an update. After 13 total calls between being disconnected after someone doesn't pick up, being transferred to another advisors voicemail, and simply not answering the phone, I finally got a hold of my advisor to find out that the vehicle wasn't leaking enough and if they could keep it over night. The technician deemed it as the oil pan that was leaking and the Dealer called in the rep to get the warranty approved. The warranty was in question due to aftermarket parts but the tech had ensured the rep that it would not interfere but for precaution I had to authorize $800 if the parts interfered. The service advisor and I had agreed that I would authorize the $800; however, I would be notified as soon as they knew what would need to be taken off prior to them removing. All of this was done on Friday afternoon, I was told the truck will be done possibly Tuesday but probably Wednesday if there were complications and I made it known that I need the vehicle ASAP and to let me know as soon as its done. No updates until I called at noon on Tuesday to get an update of when I will be able to pickup. My advisor informed me that the truck was done and that they did have remove the aftermarket lift to perform the warranty therefore I was getting charged $800. I was not notified that they were doing this because he was off that day and failed to inform anyone that I wanted to be notified prior to removal. I came in to pick up the truck at 2:30 pm Tuesday and to argue the price since I was not notified prior to disassembly. By the time I got there the advisor had spoke with the tech more in depth of what it was that he removed for the service. He did not actually have to remove the lift and again the advisor was lacking on communication. If I had not argued over the phone about my disappointment I believe I would've been charged the unfair price of $800 rather than the $350 over a miscommunication. I've personally had many bad experiences with this dealership service advisors and know of many other people who warned me to stay away. I have only good things to say about the tech that works on my vehicle here and that is why I take it here, but this was the final time and I will be taking my business elsewhere. I hope this dealership can resolve their lack in communication in the service department. More

Very efficient I was in and out in a reasonable time. Great having the Used Warranty. Mike was great working with and I would use them again for oil changes and s I was in and out in a reasonable time. Great having the Used Warranty. Mike was great working with and I would use them again for oil changes and service. More

First Time We are a transfer from the departed Nielo Infiniti. Nielo was always excellent to us. We have only had one visit to Dublin, but had a feeling of rel We are a transfer from the departed Nielo Infiniti. Nielo was always excellent to us. We have only had one visit to Dublin, but had a feeling of relief after our first service. We'll be back. More

Oil Change Tire Rotation Good quick service but the salesman said the truck would be washed, and it wasn’t . I think they should review and inspect the listed service before r Good quick service but the salesman said the truck would be washed, and it wasn’t . I think they should review and inspect the listed service before returning the vehicle More

Hue was awesome. Our appointment was set for 4:45 on a Friday by a person who answered the Service line. When we arrived, we were told that the appointment was made Our appointment was set for 4:45 on a Friday by a person who answered the Service line. When we arrived, we were told that the appointment was made after hours but Hue was awesome. Not sure how he managed it but he was able to complete it. It was our first LOF since leasing our vehicle and he made it a total positive experience. We came from Brentwood on a Friday afternoon so would have been so disappointed had we not be seen but Hue came through. More

Quick recall My car had a recall. I made an appointment, they said it would take 30 minutes and it did. The people that were working in the service area were very My car had a recall. I made an appointment, they said it would take 30 minutes and it did. The people that were working in the service area were very friendly and it was a positive experience. More

Issue was not resolved Bring in to have the gap on the trunk fix. But was told there’s nothing they can do. They acknowledge the problem but will not do anything about it an Bring in to have the gap on the trunk fix. But was told there’s nothing they can do. They acknowledge the problem but will not do anything about it and told me to complain to Chevrolet directly. More

3-year customer - Needs improvement I have been taking our vehicle to Dublin GMC since we purchased it in 2017. We live about 40 miles away, but choose to go here because we were sold t I have been taking our vehicle to Dublin GMC since we purchased it in 2017. We live about 40 miles away, but choose to go here because we were sold the auto butler service with the vehicle. Because we don't live or work near the dealership, our only option is to take our vehicle in for service Saturdays. No matter how I schedule the maintenance (Usually an oil change, and Auto Butler Service only), I have to usually drop it off around 9am, and can't pick it up until the earliest, 3:30pm. The reason I am always given, is that there are walk-ins, and they have to work through those first because they've been pulled into the shop. I don't understand the point of making an appointment when the walk-ins take priority. In addition to this frustrating process, there is always "something" when I pick up the vehicle. Sometimes, the service rep doesn't put in all my requests to look at something for warranty. One time, it was a puncture in the drivers seat that took over a month to remedy. Another time, it was an irresponsible move by a service rep that resulted in a dent in the hood of my car. Another service person happened to be there an denied that the dent was from the incident I just watched happen. They had a dent person come back and fix the dent before I picked up the vehicle. Unfortunately it still left a small blemish, but nothing more than a rock has probably caused in the same general area. It would be unfair if I didn't mention that they ALWAYS make it right. They are always apologetic, and provide us what we need to correct the incidents. Unfortunately, they would never have to make it right if they just did it correctly in the first place. If you're too busy to properly handle the load, figure something else out. Stop over-booking people the way you do, or stop taking walk-ins on the weekend. Focus on the people who follow the process that you've put in place by making appointments. Come up with some solution that doesn't fall on the customer. My experience for the past couple of years coming here has me to the point where I will continue to come just until the auto butler is expired. After that I'll probably take my vehicle elsewhere. The only reason I wouldn't give the Quality of Work 1 star is because the Autobutler does always come out great...when it's eventually complete. More

Great service department work was done in a timely matter. The service department was great friendly people and they completed my repair in a timely manne service department work was done in a timely matter. The service department was great friendly people and they completed my repair in a timely manner the only problem that I have is that I purchased my car April 12, 2019 I still have not received my license plates registration or pink slip More