Dublin Buick GMC Chevrolet Cadillac - Service Center

Horrible Experience I arrived at my 11:00 am appointment promptly at 11:00 am to have my navigation/radio software re-flashed. I left at 4:30 pm. 5.5 hours for a process I arrived at my 11:00 am appointment promptly at 11:00 am to have my navigation/radio software re-flashed. I left at 4:30 pm. 5.5 hours for a process that should have been completed in under an hour! I had been sent to Dublin Chevrolet by the GM Customer Engagement Center but the Service Advisor did not seem to know how to proceed, and it did not help that the GM Customer Engagement Center Rep would not answer his telephone. Finally, at 1:30 pm I told the Service Advisor to complete the repair and that I would pay for it myself. The first re-flash failed because the module being used by the Tech was defective so after getting a new nodule the system was re-flashed for the second time. Finally, the process was complete and my vehicle was brought around. When I started it up to leave I noticed that there was no XM satellite radio symbol on the display and therefore no XM satellite radio. I told the Service Advisor who asked the Tech who responded that there was no XM satellite radio when I brought it in. I was really shocked by this response. They took it back in and the Tech came out and told me he missed checking the XM box when he set up the software. The Service Advisor brought the vehicle back out but then told me that the tire pressure sensor warning light was now on so back into the shop it went. They reset the sensor in each tire and finally, after 5.5 hours the vehicle was ready to go. Overall a horrible experience. Next time I will stay close to home and go to Winter Chevrolet. Having said this, the software problem I was having with the clock always being off by 4 hours on the navigation/radio screen appears to be fixed. A nice bonus is the screen now defaults to the radio screen rather than the navigation screen and the radio always goes to the last channel listened to instead of defaulting to an FM channel. More

Excellent Service Regular Oil Change and Tire Rotation done promptly and without any hitches. Michael Gress was quick and efficient as my Service Manager. Your appoi Regular Oil Change and Tire Rotation done promptly and without any hitches. Michael Gress was quick and efficient as my Service Manager. Your appointment telephone line needs a little work. I called for an appointment for my Cadillac and your e-mail confirmation of my appointment came from the Infinity side of the business. I call back and got that sorted out and got a confirmation from the Cadillac section. However, the Infinity appointment was never cancelled because I got a reminder from Infinity a couple of day prior to the appointment. The appointment people need to talk to each other. More

Not so great experience but can’t blame anyone directly just Unfortunately, truck purchased has some issues, I can only trust that they would make things right, First issue was the gas door which they ordered th Unfortunately, truck purchased has some issues, I can only trust that they would make things right, First issue was the gas door which they ordered the replacement but painted it the incorrect color. 2ns issue was an O Ring Purge issue that came up two days after my purchase..3rd issue happened today when I picked up my truck with purge issue fixed for now but no new gas door and to find a gausge/scratch on my dashboard. I need to report it during business hours, I just hope they do the right thing. Excited about the purchase but very upset with issues in the first few days with my new truck More

Not a pleasant experience Staff to busy to tell the details about my coverage on the car repairs, then when it was time to pickup the car again waiting in line for more than 2 Staff to busy to tell the details about my coverage on the car repairs, then when it was time to pickup the car again waiting in line for more than 20 mn and no body ask what’s the issue, so never mind not coming again to this place More

Oil change Great services. The service made me want to stay with Cadillac I will continue to be a Cadillac customer. It was to easy to do business with Dubli Great services. The service made me want to stay with Cadillac I will continue to be a Cadillac customer. It was to easy to do business with Dublin Cadillac More

service Came in for an Oil change and received - Good service, clean facility, very pleased with customer care. Fast service. Easy process. Thank you very mu Came in for an Oil change and received - Good service, clean facility, very pleased with customer care. Fast service. Easy process. Thank you very much. More

Great service They got me in and out. Very professional and took care of my car needs. I appreciate the service. Only wished they'd washed my car,lol They got me in and out. Very professional and took care of my car needs. I appreciate the service. Only wished they'd washed my car,lol More

Service Great service , everyone was professional, service was complete in timely matter. Overall experience was excellent and satisfactory. My car was cleane Great service , everyone was professional, service was complete in timely matter. Overall experience was excellent and satisfactory. My car was cleaned inside and out very well. More

Excellent Michael Troche, and company are a great crew. On September 10, I bought tires at Dublin Infiniti (buy 3 and get 4th for $1), an alignment, butler and Michael Troche, and company are a great crew. On September 10, I bought tires at Dublin Infiniti (buy 3 and get 4th for $1), an alignment, butler and oil change. They did an excellent job. I also had with a concern with a noise in my Infiniti motor and asked Michael to listen for it and he took the time to do so. I really feel that this team really cares. Thank you so much, Linda More

Fast but thorough. Courteous and professional I've been dealing with Dublin Cadillac for over four years and glad that I've selected this particular location. Mike Gress has always there for me. V I've been dealing with Dublin Cadillac for over four years and glad that I've selected this particular location. Mike Gress has always there for me. Very professional 👍🏾👍🏾 More