Dublin Buick GMC Chevrolet Cadillac - Service Center

Tire replacement and alignment Great service as usual! The new building is nice to use when waiting for your car. I did not wait any longer than normal for having my tire replaced Great service as usual! The new building is nice to use when waiting for your car. I did not wait any longer than normal for having my tire replaced More

Great customer service and super friendly Quick customer service. Friendly staff. Easy group of folks to work with. Repair work was done fast and texts kept me updated. Would definitely come b Quick customer service. Friendly staff. Easy group of folks to work with. Repair work was done fast and texts kept me updated. Would definitely come back the next time a service is needed for the Acadia. More

Always first rate. Dublin GMC is top notch. Professional, friendly, clean surroundings, on time service, attention to detail. Scheduling appointments is easy and I alway Dublin GMC is top notch. Professional, friendly, clean surroundings, on time service, attention to detail. Scheduling appointments is easy and I always get a day and time that works for my needs. .. I always ask to have Ernie Avalos as my service advisor, he knows my needs and takes good care of me and my vehicle. Every business has a face. The checker at the supermarket, friendly, helpful sales clerk, server at a restaurant. People make judgments about a business on how they are treated by “the Face”. At Dublin GMC, the face is the service department and in my case it’s Ernie Avalos. He is personable, professional, efficient. He represents Dublin GMC Buick in the best possible way More

Ernie and his service dept. are great!! Ernie and his service department always treat us very well! We had a problem and Ernie got us right in. We were able to pick up the car by the end o Ernie and his service department always treat us very well! We had a problem and Ernie got us right in. We were able to pick up the car by the end of the day! All is well! More

Servive My 2019 QX50 was purchased in June 2018. Purchased auto Butler not sure if I made the right choice. Hands down I did. My car looks like I drove it off My 2019 QX50 was purchased in June 2018. Purchased auto Butler not sure if I made the right choice. Hands down I did. My car looks like I drove it off the lot. Dublin Service dept is 100 customer oriented based. From Mike the chief on down. GretA work guys More

Great service I have received excellent service from this dealership multiple times over many years. Mike has always been helpful and explains to me problems with m I have received excellent service from this dealership multiple times over many years. Mike has always been helpful and explains to me problems with my car and if any services are needed. They always do a great job, highly recommended! More

Recall service visit First of all, I want to say that my ultimate Service Advisor, Louis, is fantastic. (I said ultimate because the first time I came in, the service app First of all, I want to say that my ultimate Service Advisor, Louis, is fantastic. (I said ultimate because the first time I came in, the service appointment started with someone else.) Louis was very knowledgable, personable, and professional . When I came in to pick my car up, there was about 20 minutes of confusion locating it. Once Louis was made aware of the issue, he literally ran across the service drive in an attempt to expedite locating the car. But, before Louis was involved, this service visit was not so good. The scenario below outlines the issues I am attempting to bring to the dealers attention. From the beginning... I received a note in the mail regarding a recall for my 2017 Corvette, suggesting I bring the car in. I called Dublin Chevrolet and was quickly assisted in scheduling an appointment for the recall. I came in on the appointed date, August 6th, only to find that the parts needed for this recall were not in stock. I waited to hear back from Dublin Chevrolet regarding receipt of the parts – but the call never came. I called the dealership and inquired about my parts – only to find they had arrived some time ago. I made another appointment to bring the car in on August 15th. I was told the car would need to be kept overnight. No problem. I then waited again for word that my car was done – but once again, no call. After a few days, I called to find if the work had been completed. It had been, so I went back to the dealership to pick it up. With no less than 4 people looking for my car, it took over 20 minutes to locate it and bring it to the service drive. List of Concerns 1) Why was I allowed to schedule an appointment when the recall parts were not in stock – and cause me to be inconvenienced to bring my car in for virtually no reason? 2) Why was I not called when the parts became available? 3) Why was I not called when the work had been completed? 4) When I called to see if the work had been completed – and told that it could be picked up - with myself telling the service person I’d come right away to get it – was the car not located and waiting for me? I would appreciate hearing back from someone regarding answers to my rather long-winded note. James DePew More

Great service Anthony was our service advisor and was totally professional. He made sure to explain everything that was being done to the vehicle and the timeline. Anthony was our service advisor and was totally professional. He made sure to explain everything that was being done to the vehicle and the timeline. Called to keep us posted of the progress and even after hours to let us know the car was ready to be picked up first thing the next day. More

Excellent service for our Hummer H2 SUT The service advisor was very helpful. And the offer of a free rental vehicle to use for 24 hours was very welcome and necessary. Thanks. The service advisor was very helpful. And the offer of a free rental vehicle to use for 24 hours was very welcome and necessary. Thanks. More

Hue’s excellent seevice did s great job receiving me, understood the problems,, noted in one case this was something that he helped with before, remembered me, was going, pro did s great job receiving me, understood the problems,, noted in one case this was something that he helped with before, remembered me, was going, prompt in providing me with an update and was pleasant to deal with. More