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Dublin Cadillac

Dublin, CA

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rated
2 Reviews
Call Dealership (925) 526-4384

4200 John Monego Ct #101

Dublin, CA

94568

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2 Reviews of Dublin Cadillac

August 07, 2023

Sent a few emails and was replied that I did not send. when I resent, the car illustrated was not available. More

by tony.amato
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Babak, Drew Ament, CDK Social, DAS Admin
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Aug 08, 2023 -

Dublin Cadillac responded

Good afternoon Mr. Amato, We appreciate your feedback. Please know your review is taken very seriously by our team here at Dublin Cadillac. We always strive to improve and give our customers top-notch service. Can you please contact me directly at moe@cacargroup.com at your earliest convenience so we can discuss this further. Hope to hear from you soon.

Helpful
March 13, 2023

Sold me a Lyriq on line and scheduled a at home appointment. They no showed for the appointment. I called and they said someone on the lot sold the car and made no attempt to make things right. More

by Schallm70
Purchase Time
Recommend Dealer
No
Employees Worked With
Babak
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Mar 14, 2023 -

Dublin Cadillac responded

Good afternoon Michael, my name is Moe and I am General Manager for Dublin Cadillac, thank you for your feed back, I apologize for the experience you had with our sales department, we appreciate the opportunity you provided us, I assure you that all the involved personal will be addressed. Please feel free to reach me directly for anything I can do to assist you, my email address is moe@cacargroup.com, thank you and have a great day.

Mar 14, 2023 -

Schallm70 responded

Hi Moe, thank you for the response. On March 4th I was on your website and decided to purchase a Lyriq you listed for sale (stock #65971). I completed the online request to purchase and selected the next available appointment (March 6th/4:00 pm) for the dealership to deliver the Lyriq to me. In turn, i needed a valid license, insurance and $69,739.69. On March 6th I called the number provided twice to ask if a personal check. I left two messages but never received a reply. So, I went to the bank and purchased a cashier's check for the full amount. At about 4:30 on the 6th i called the dealership to ask if my vehicle was coming. I spoke with Babak (?) Who, after some time, told me the Lyriq was sold to someone else and the person I left my messages with was a Chevrolet person. Babak also informed me the appointments on the website are managed by GM who failed to advise your dealership of the online transaction. I forwarded screen shots of the online transaction, appointment, instruction, vehicle details, etc. Babak apologized for the mixup and told me to call GM. Really, call GM? I'm very disappointed with my online purchase experience and the complete absence of taking responsibility for not completing the online sale as detailed. Also, no effort to make things right was addressed.

Mar 15, 2023 -

Dublin Cadillac responded

I apologize for this Michael, I am going to work with my team and as soon as we have a Lyriq becomes available, I am going to have them reach out to you and give you the first right of refusal. I am also looking into our online buying system to see how we can make the experience better, hopefully you will give us another chance to earn your business. In the mean time, if you have any questions please feel free to reach me directly at 925-479-3527 or via email at moe@cacargroup.com. Thank you and have a great day.

Helpful 1