Dublin Hyundai

Like being lied to? This is the dealership for you! OVERVIEW: Ever had the key element of a deal, which every single person you'd spoken with agreed to (greeter, 3 sales reps, 1 manager), totally reneg OVERVIEW: Ever had the key element of a deal, which every single person you'd spoken with agreed to (greeter, 3 sales reps, 1 manager), totally renegotiated with the last piece of paper put in front of you to sign? Me neither, until I visited this hovel housing some of the Bay Areas most dishonest and cynical sales people. We negotiated. We agreed. It was super clear. Then they took me into the financing room and disrespected the meaning of honesty and treated me with absolutely no dignity. CONCLUSION: If for some reason you must step foot in this place, trust no one and nothing you do not have in writing (and then triple check). Do not touch a piece of paper (let alone sign one) until you have seen every single element spelled out with multiple witnesses present. It is not a good feeling to have a gaggle of untrustworthy charlatans in possession of your SS#. DETAILS: I noticed a used car I liked. It had a decent asking price. When I arrived I said I was only interested in the car if it was included in the Certified Pre-Owned program. It was literally the only element of the deal I brought up. After some hemming and hawing, the sales person spoke to the manager and they all agreed that they could do it for a price. After a little back and forth we agreed that the asking price would be increased to accommodate my request, it would be Certified, and I could take it home soon. After countless hours in their dimly lit, uncomfortable, and cold waiting room which looked more like a prison cafeteria than a place one might buy a $70K Genesis I was invited into the back room. The fast talking "family man" who was charged with squeezing a few more dollars out of us through financing started putting form after form on the table. I noticed one or two fees that were out of place and he did well to keep his cool and remove them (already a bad sign, but par for the course). After signing a dozen or so official forms we were on to the last piece of paper and Tommy put a poor photo copy of something with a clip art styled logo in front of me and said it was a warranty. I said that "American Pacific Warranty Company" (or whatever generic fly by night outfit he was offering) was not what we agreed to, and that I wanted the Hyundai Certified Pre-Owned program as we'd discussed (repeatedly). He suddenly turned into a good soldier with the "I just do the deals they tell me" routine. Calls were made. I was offered a take it or leave it ultimatum. Fake apologies were offered. I was screwed out of hours of my time and any shred of belief that Hyundai's dealers were capable of selling anything other than crappy experiences to customers who are trying to warm to a rapidly improving product. If you can't sell a car at a price with agreed upon specifications say so. I honestly would have paid more to get what I want. Better to just be honest and save everyone a lot of wasted energy. With that energy I could be driving around in a new-to-me car and Dublin Hyundai could get to work repairing the burnt out light bulb which is supposed to illuminate their dealership marquee over the front entrance. Or they could leave it as is: a dim embodiment of the overall shadiness which seems to be at the heart of your organizations culture. More

Thanks for making my first car purchase a breeze! ☺️ Harris listened to what I wanted and didn't rush me when it came to picking a color because I was so indecisive about it. He made my first car purchas Harris listened to what I wanted and didn't rush me when it came to picking a color because I was so indecisive about it. He made my first car purchase not so scary, which I really loved. They were quick with the paperwork as I was antsy to get rolling. But also made sure that I understood everything I was signing and gave me extra options to consider! Awesome job all around! Thank you guys! More

Excellent experience We were contacted by the dealership after we inquired online about a Black Friday promotion. The staff got back to us quickly and we headed out to co We were contacted by the dealership after we inquired online about a Black Friday promotion. The staff got back to us quickly and we headed out to complete the deal. While the dealership was busy, we were able to get all the paperwork completed and found just the right car with all the features we wanted. Thanks to the staff for setting up all the features and explaining the array of options to us. We were able to find just the vehicle we wanted and were extremely happy with the excellent and professional service provided. We would happily recommend the dealership. More

Excellent Low Pressure Service The low pressure service from your sales staff was much appreciated. I feel they work with us to get us the best price for the purchase of 2 automobi The low pressure service from your sales staff was much appreciated. I feel they work with us to get us the best price for the purchase of 2 automobiles. More

My review Good experience. Price was per the agreement over the telephone. I was picked up at my home since I had no transport Action to the dealership. Good experience. Price was per the agreement over the telephone. I was picked up at my home since I had no transport Action to the dealership. More

First time lease Professional staff (Luis and Dani were very helpful, efficient, Luis immediately greeted me upon entering the dealership. I already had in mind what I Professional staff (Luis and Dani were very helpful, efficient, Luis immediately greeted me upon entering the dealership. I already had in mind what I wanted and he offered to let my husband and I test drive the vehicle. Dani was very efficient with all of the financing paperwork, explained things I was not familiar with), car was cleaned up very nicely, it did take a little while for the car to be detailed but the staff did an excellent job and Luis came to check on us a few times. More

Exceeded Expectation I was a wonderful experience buying at Dublin Hyundai. Understood my needs and provided the right car. Best part is that they respect your time.Excee I was a wonderful experience buying at Dublin Hyundai. Understood my needs and provided the right car. Best part is that they respect your time.Exceeded my expectation. More

Awsome Dealership This dealership has created a pressure free buying experience for me. It was very comfortable to deal with them. They did not force me to purchase som This dealership has created a pressure free buying experience for me. It was very comfortable to deal with them. They did not force me to purchase something that i did not want to purchase. More

Great Experience Leasing I leased a Sonata from Dublin Hyundai and had a great experience. The Sales person was very professional and responsive. He provided all the informa I leased a Sonata from Dublin Hyundai and had a great experience. The Sales person was very professional and responsive. He provided all the information that I requested and we were able to come to an agreement quickly. The car was exactly as promised and the delivery went smoothly even though it was a rainy day. I would highly recommend this dealership to friends and family. More

Great Experience I had an amazing experience with Sameer and the rest of the dealership. I will definitely recommend this dealership to all my friends and family. I had an amazing experience with Sameer and the rest of the dealership. I will definitely recommend this dealership to all my friends and family. More