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Dublin INFINITI - Service Center

Dublin, CA

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20 Reviews

20 Reviews of Dublin INFINITI - Service Center

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June 01, 2023

Lincoln really helpful when it comes to taking care of big jobs and helping out with any situation you have More

by Maurice90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lincoln
Jun 05, 2023 -

Dublin INFINITI responded

Thank you for this amazing review, Maurice! We really appreciate your business. Sincerely, Mike Turner - General Manager, mike.turner@cacargroup.com, (925) 556-3209

March 03, 2023

Excellent service with a family environment. I highly recommend Dublin Infiniti for your service needs! More

by relittleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Burke Mangabay
Mar 08, 2023 -

Dublin INFINITI responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Mike Turner - General Manager, mike.turner@cacargroup.com, (925) 556-3209

February 15, 2023

I have been an Infiniti owner since 2002, and I have followed my service rep, Michael Troche to a number of locations. He is an excellent service rep and so is the service team at Dublin Infiniti. More

by genneniag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Troche
Feb 17, 2023 -

Dublin INFINITI responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Turner - General Manager, mike.turner@cacargroup.com, (925) 556-3209

December 08, 2022

Horrible service from my service advisor I've reported by poor and/ or lack of service. I was lied to, given the run around and paid for a half tank of gasoline at California rates for a tech to drive my veh More

by alanda_turner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
He knows who He is.
Dec 12, 2022 -

Dublin INFINITI responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Dublin Infiniti does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Mike Turner - General Manager, mike.turner@cacargroup.com, (925) 556-3209

August 23, 2022

It is always a pleasure working with Lincoln and SK both are knowledgeable and kind. Whenever I have questions I will reach out to Lincoln by text and he always respond to me even if he's not in the office. More

by ShereceQ60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SK
Aug 30, 2022 -

Dublin INFINITI responded

ShereceQ60, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Lincoln's and SK's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Mike Turner - General Manager, mike.turner@cacargroup.com, (925) 556-3209

June 09, 2022

I dealt with SK from the Service Department I had a excellent experience of receiving great Customer Service from SK. Thank you More

by Choppa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SK
Jun 13, 2022 -

Dublin INFINITI responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Mike Turner - General Manager, mike.turner@cacargroup.com, (925) 556-3209

May 31, 2022

Great service and they are great about keeping me informed and getting my vehicle turned around in a timely manner More

by Nakelareed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SK
Jun 03, 2022 -

Dublin INFINITI responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Mike Turner - General Manager, mike.turner@cacargroup.com, (925) 556-3209

April 07, 2022

Great service always. And very knowledgeable and friendly everyone and wait time isn’t as long or they will give you a loaner. More

by Key
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SK
Apr 11, 2022 -

Dublin INFINITI responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Mike Turner - General Manager, mike.turner@cacargroup.com, (925) 556-3209

February 24, 2022

I have taken my Infiniti G35 for servicing every time since 2009 when I purchased it. Their service department is top notch - they always explain what is needed and what is not, get the work done promptl More

by Sathe2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SK Khem
Feb 28, 2022 -

Dublin INFINITI responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Mario Beltran - General Manager, mariob@cacargroup.com, (925) 556-3200

January 21, 2022

Got my QX80 back with dried liquid on the wheels and and a big dirty shoe print on the driver’s floor mat. No longer a premium experience. This dealership has fallen very far and prices have gone up signi More

by Zona Alta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
SK
Jan 24, 2022 -

Dublin INFINITI responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Mario Beltran - General Manager, mariob@cacargroup.com, (925) 556-3200

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