Dulles Kia

Great professional staff I had a wonderful experience shopping for a car yesterday. Naim, my sales consultant, was prompt, knowledgeable and helpful without being pushy. Trac I had a wonderful experience shopping for a car yesterday. Naim, my sales consultant, was prompt, knowledgeable and helpful without being pushy. Tracie, the business manager, completed all the forms in a timely manner and answered the questions I had as well. I will recommend this dealership, thank you. More

Great car buying experience I would highly recommend Dulles Kia to anyone in the market for a new car. They were honest and upfront with me during the whole buying process. I wan I would highly recommend Dulles Kia to anyone in the market for a new car. They were honest and upfront with me during the whole buying process. I want to especially thank my salesman Nathaniel Montanez for his honesty and knowledge of the vehicles I looked at. He was able to find me exactly what I was looking for and went through the setup of everything in the car before I left. The business manager Rebecca Salyer explained all the numbers for me and was very helpful and efficient in getting all the paperwork signed and me out the door a happy customer. Give Nathaniel a call if you are in the market for a Kia or Subaru. You will not be disappointed. More

Customer service I appreciate the awesome customer service I received from Fitz. He was considerate, helpful and kind. Thank you Fitz for your suggestions and all your I appreciate the awesome customer service I received from Fitz. He was considerate, helpful and kind. Thank you Fitz for your suggestions and all your help! Bev More

Kia Optima Hybrid I really enjoyed my experience. They made the process simple. I was in and out in less than an hour. Car was ready and paperwork filled out as much as I really enjoyed my experience. They made the process simple. I was in and out in less than an hour. Car was ready and paperwork filled out as much as possible before I arrived. Would recommend to anyone interested in a new car. More

Holy Cow, I left with a car and still had money for lunch! I kept waiting for them to try and gouge me somewhere in the price and it never happened. I came to the dealership with a TrueCar quote that I thought I kept waiting for them to try and gouge me somewhere in the price and it never happened. I came to the dealership with a TrueCar quote that I thought was fair and they honored the deal. I walked out the door with the price I wanted to pay. No dealer in my local area could match their price for the Kia Niro so I drove over 100 miles to do business with this dealership. They were a pleasure to deal with. There wasn't any high pressure upselling that is prevalent at other dealers. Angela spent a lot of time going over the features and technology of the vehicle (there are many in this hybrid model). A pleasant experience overall. Thanks. More

Very nice customer service The price was good, the customer service was very good, they explained every detail of transaction so patiently . Very friendly sales persons. thei The price was good, the customer service was very good, they explained every detail of transaction so patiently . Very friendly sales persons. their knowledge was very good More

Oil change I have always had a good experience at that dealership. Scott is usually there checking me in and helping me. He always goes above and beyond. Ex I have always had a good experience at that dealership. Scott is usually there checking me in and helping me. He always goes above and beyond. Excellent customer service More

Poor Service Department After purchasing our Sedona, we had to have the rear hatch door repainted due to scratches that were in the paint upon purchase. To start, we had to After purchasing our Sedona, we had to have the rear hatch door repainted due to scratches that were in the paint upon purchase. To start, we had to have a rental car due to the time it would take the body shop to paint. The rental car was filled with trash from the prior renter and cups with coke or something left in the back, it wasn't cleaned out from the prior person. The body shop never put the lettering back on the car after painting it. While I had a recall recently, I asked the service advisor to please schedule the body shop to put the lettering on while the car was there. My appointment was Wednesday and while I was waiting, I was told the part for the recall had to be ordered and that while the car was back on Friday for the recall, the body shop would come out and adhere the lettering. During the 5 1/2 hours of waiting for the part to be installed on Friday, the advisor told us that the body shop gentleman left the dealership with the lettering in the car. Every conversation with him regarding our lettering, the body shop guy was blamed. I was spent at this point having had to wait so long for the repair, (apparently we were told that the service man broke some parts installing the new part and had to wait for new clips from Fair Oaks) so a 1.5 hour job turned in to 5.5 hours. When we left the dealership, we specifically asked Scott, our advisor to have the lettering mailed to our home, he said he would do that that day. After waiting 5 days and receiving no lettering, we called on 2/22 and left a message for Scott. The next day after no call back, we called again and Scott asked us if we wanted them mailed?????? We were floored, had he not remembered our conversation a week ago! We asked him if the body shop guy was still driving around with our letters!!!! We asked for the phone number to the body shop guy. We called him and the body shop guy basically called Scott out because the lettering had just been ordered on 2/22 and the current day was 2/23! He said that he had never been driving around with lettering, that he had just received the notice for the order and he had no knowledge that it was supposed to be mailed! He brought them to our place of business that day because we told him that we would just attach the lettering ourselves, apparently it was a difficult task for the dealership to handle. What should have been an easy task turned into lies and the run around from the service department. The body shop guy was open and honest and just as confused as we were. Since we bought our new Kia, every interaction with the dealership has been horrible. More

Really great. Very tidy A nice smooth experience Comfortable surrounding No high pressure sales It was a very nice experience They listened to our needs and met them prom A nice smooth experience Comfortable surrounding No high pressure sales It was a very nice experience They listened to our needs and met them promptly More

Great experience. This dealership worked hard to give me the price I was looking for. Highly recommend. They were honest with their pricing and very friendly to work wi This dealership worked hard to give me the price I was looking for. Highly recommend. They were honest with their pricing and very friendly to work with. More