Duncan Ford
Rocky Mt., VA
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The overall sales part of the deal went pretty smooth, although I thought it took way longer than it should when paying for the vehicle up front with no financing. I had an issue with the truck and their although I thought it took way longer than it should when paying for the vehicle up front with no financing. I had an issue with the truck and their service department struggled to the point I got the parts ordered myself and had my mechanic fix the problem. With all the struggles at that point, when the next item of service came up, I went again to my mechanic because of the lack of communication and inability to get parts in a timely manner. Noone waits months to get tire sensors that could be purchased at a local parts place the NEXT day. (1st issue). Overall the experience was not too good. I will not be doing any business with them again. I have done business with them before this experience and that went overall well but I will not be returning. More
Mike was an excellent guy to work with. The experience was great the truck a 2019 F150 is awesome… Super clean… My only issue is the was no owners manual. The experience was great the truck a 2019 F150 is awesome… Super clean… My only issue is the was no owners manual. More
Jonny Cruz has helped my family out so much he is a awesome guy and will help any one out with getting a car/truck I really would go see him for any needs for a car/truck awesome guy and will help any one out with getting a car/truck I really would go see him for any needs for a car/truck More
Great customer service, very polite, our salesman Jake Eames was awesome and even gave us a follow up call to make sure we were still happy with our purchase and that everything was going well. Job well Eames was awesome and even gave us a follow up call to make sure we were still happy with our purchase and that everything was going well. Job well done! Thanks More
I have looked and looked for this truck I was pleased to find it at Duncan. I have bought several vehicles from this dealer over the years. I was a little disappointed in my trade value. But other than that find it at Duncan. I have bought several vehicles from this dealer over the years. I was a little disappointed in my trade value. But other than that a great experience. The sales person was great to deal with. More
We love the 2011 f150 we got jhonny Cruz is a great guy to deal with this makes 2 Ford f-150 I have got from him he always calls and text to make sure we r happy will always deal with him on any cars r tru to deal with this makes 2 Ford f-150 I have got from him he always calls and text to make sure we r happy will always deal with him on any cars r trucks I get More

