Duncan Hyundai

I took my Elantra to Duncan due to a recent recall for undercoating work. They did the work as well as a multi-point inspection. Service rep was very cordial. I was told the car needed 4 bulbs (marker lig undercoating work. They did the work as well as a multi-point inspection. Service rep was very cordial. I was told the car needed 4 bulbs (marker lights + brake light. Estimate to fix was $110 which I thought was high so I politely declined. Since I needed to get the car inspected I went elsewhere, where I was told there was only one bad bulb, not 4. He did the inspection for the standard $20 fee and then charged me $1 for the light bulb which took about one minute to install. So I paid $1 instead of the $110 Duncan wanted and I know now that Duncan lied to me about the bulbs. Because of the lie by Duncan, I will probably not go back there for maintenance work. Very disappointed since Duncan is only 2 miles from my home. More

The engine in my Sonata failed during a trip from GA to NJ and had to be towed to Duncan. Dragon was very helpful throughout this experience, helping us in getting a rental and providing progress reports. NJ and had to be towed to Duncan. Dragon was very helpful throughout this experience, helping us in getting a rental and providing progress reports. Our car was delivered to our dealer in NJ and is running like new. I feel that Duncan did a fine job which was confirmed by my dealer. More

WORST EXPERIENCE EVER! Bought a 2022 Palisade in Kentucky. With only 17k miles, the sunroof literally EXPLODED when I was getting off an exit in Wythe County. Service manag Bought a 2022 Palisade in Kentucky. With only 17k miles, the sunroof literally EXPLODED when I was getting off an exit in Wythe County. Service managers at Duncan Hyundai were EXTREMELY rude and condescending (probably because I was a woman and by myself) and told me it was NOT a manufacturing defect and “anything was possible” (told this repeatedly) in regards to what happened to it. They kept telling me it was a rock! However, the glass exploded OUT. They refused to cover it and thank goodness my insurance company did. The collision center people were amazing and kept saying they could not believe Hyundai would not cover it. There were also numerous pictures and incidents of this online but Duncan said this had never happened before. Acted like the reason I was so upset was because I couldn’t afford to pay for the repair. Wow!! Needless to say after keeping my cool in the service department I saw a Palisade with dealer tags parked outside the sales department. So I went in and said “whoever is buying that palisade needs to know about the sunroof potentially exploding and that hyundai will not cover it.” Now, no customers were even in the building but I told a salesman that whoever was buying it needed to be made aware bc had I been going any faster when it exploded, I would’ve wrecked bc it was like a gunshot sound beside my head. About a month later I went by and made an appt for an oil change, tire rotation, and to get the recall on the hitch (possible spontaneous combustion ) fixed. Went to drop it off yesterday for my appt and was informed I was banned from the property and they would not service my car. When I asked why I was told because I screamed at people and customers. None of which was true. However, had I known I was going to be banned I would have told them what I really thought. Seems like they do NOT want their customers to know how they do not stand behind their warranties and/or possible life threatening issues their vehicles have. Sad part is I LOVE THE PALISADE but I will NEVER accept this type of rude, disrespectful, condescending, and all out untruthful behavior again. I would advise people to seek hyundai service elsewhere. More

Purchased a new 2020 Hyundai Venue from Duncan in May of 2020, after 15k miles, the transmission failed while in traveling for vacation. It cost me $800 to get home from where the vehicle failed. Contacted 2020, after 15k miles, the transmission failed while in traveling for vacation. It cost me $800 to get home from where the vehicle failed. Contacted Duncan to see if they could help me navigate the Hyundai roadside assistance reimbursement bureaucracy. I was told that Duncan could not provide any assistance, and that dealership would not help in anyway to help me recovery my losses due to the vehicle they sold me failing. DUNCAN never again - just a load of hot air. More

Easy to schedule service appointment. Car services (state inspection, oil change, replace front brake pads, replace brake light) performed quickly. Recommended services and price estimate given in ad (state inspection, oil change, replace front brake pads, replace brake light) performed quickly. Recommended services and price estimate given in advance of work. Charges for service were appropriate. More

My daughter called, her car had broke down. We purchased extended warranty for the vehicle. I called service department and first spoke with Jordan. Jordan was kind enough to call warranty department to get extended warranty for the vehicle. I called service department and first spoke with Jordan. Jordan was kind enough to call warranty department to get things started. He called me back immediately and gave me instructions for what was needed to call warranty company. I called, they were prepared with the information Jordan had relayed. Next call, Loyd picked up. He to was very helpful as we talked about potential problem with daughters car. EXCELLENT CUSTOMER SERVICE! Car back on road, daughter very happy. Thank you, Sincerely Tim Hudson More

Very efficient and courteous. The problem was diagnosed and repaired in a timely fashion. I appreciate the safety precautions in place due to covid. Thank you! and repaired in a timely fashion. I appreciate the safety precautions in place due to covid. Thank you! More

Problem diagnosed and fixed quickly. Very affordable. TRUSTWORTHY! Never felt at a disadvantage being a woman and not knowing a lot about car repairs. VERY friendly atmosphere. Clean. Enjoyable experienc TRUSTWORTHY! Never felt at a disadvantage being a woman and not knowing a lot about car repairs. VERY friendly atmosphere. Clean. Enjoyable experience. I will deal with no one besides Duncan in the future. More

The appointment was right on time. They cover the cost of all the work, even the repair on a tire that was leaking air. They also found the problem with the tire in a very timely manor. This was the first vi all the work, even the repair on a tire that was leaking air. They also found the problem with the tire in a very timely manor. This was the first visit for service with my car and i could not have ask for the visit to have gone any better. I hope all future visit turn out to be as positive as this visit. Thank You for the service I received. More

I called to repair my car and told to give my quote estimate how much it will cost me to repair my car. When i got there. The price was way off and soooooooo high. I couldn’t believe it. They need to g estimate how much it will cost me to repair my car. When i got there. The price was way off and soooooooo high. I couldn’t believe it. They need to go and read expection theory and how it effect customer satisfaction and also how in the long run affects the business. More