Subaru of Ann Arbor

DO NOT BUY A USED CAR HERE. And above all, DO NOT TRUST SALES REP JONAH LANDEN. I bought a pre-owned 2023 Subaru Impreza. My sales rep was Jonah Landen. As part of our negoti And above all, DO NOT TRUST SALES REP JONAH LANDEN. I bought a pre-owned 2023 Subaru Impreza. My sales rep was Jonah Landen. As part of our negotiation, it was agreed that the existing damage to the car (a few small scuff marks and dents, as well as one large dent on the hood) would be repaired. It was not. He also promised me he’d fill the car with a full tank of gas, but later only provided a half tank. When I asked about obtaining a second key he said, “We can probably make that happen.” But of course, he did not make that happen. When I went to pick up the car the dent on the hood was fixed, but the scuff marks on the door and dents on the bumper? All still there. I pointed this out, but Jonah assured me he would talk to Kevin, the used car manager (who I had met briefly), to get everything sorted and I would be taken care of. What followed was 3 WEEKS before I got any real answers. I followed up with Jonah multiple times over email and text and was consistently told that Kevin was out of office, but “Do not worry, I will make sure we take care of you regardless.” Meanwhile, the car was having issues. 3 days after purchasing the car, the low tire pressure light came on. Weird. I filled the affected tire with more air and everything seemed to be fine. But 3 days later, that same tire had low pressure again. I took it into the dealership and found that the tire had a slow leak and both the wheel and tire would need to be replaced. Thankfully, this would be covered by my warranty. But during the inspection, the service team also flagged that the engine and cabin air filters needed to be replaced. This would NOT be covered by my warranty. Again, weird since I had only had the car for a week. I added this to the growing list of my concerns to follow up on. Jonah once again told me he would speak to Kevin “today” which was followed by a week of radio silence. My patience had snapped. I called the dealership. Kevin was out, but I was put in touch with another manager, Vanessa LaMay. Vanessa listened to my story, and then explained that there was nothing they could do. The records in their system stated only that they would repair the damage to the hood, even though I was told that all the dents and scrapes would be taken care of. And because I bought the car “as-is” they would do nothing about the other damage or the two air filters. However, she did offer me a $50 gas card as an attempt to rebuild trust. While it’s not much, at least I trust her more than the people here who actively screwed me over. And then the icing on the cake. When I went to pick it up, lo and behold, Kevin was in. I tried to convey my experience to him as well, but he visibly did not care what I was saying and brushed off my concerns. After all I had already signed and paid, why should he pretend to care about me any longer. Needless to say, I will never buy another car here and will make sure all of my friends and family avoid it as well. Do not take this dealership at their word. They will happily screw you over given the opportunity. More

Great car buying experience! Tyler was awesome! I left with the car I wanted at a fair price. Tyler was awesome! I left with the car I wanted at a fair price. More

We had the pleasure of Westan as our salesman. He was very friendly, informative and clear! We will keep our business here for all future purchases. He was very friendly, informative and clear! We will keep our business here for all future purchases. More

Dealership was very accommodating and willing to work with me, and made the process very smooth and they went the extra mile to make sure I was satisfied. with me, and made the process very smooth and they went the extra mile to make sure I was satisfied. More

My 2nd lease thru Ann Arbor Subaru, and It did not disappoint. From start to finish it was 5 stars. From Sales to finance -everything went smoothly. Go see Patrick Aretha for sales or lease. Also disappoint. From start to finish it was 5 stars. From Sales to finance -everything went smoothly. Go see Patrick Aretha for sales or lease. Also might add service dept is gold star also. More