Subaru of Ann Arbor

Great selection, helped get me in and out quickly! So excited for my new Subaru! So excited for my new Subaru! More

Tatiana, the agent who helped me was fabulous! She found the perfect car for me. I appreciated the diversity of employees working at Subaru as well. Great experience! She found the perfect car for me. I appreciated the diversity of employees working at Subaru as well. Great experience! More

This is my second purchase of a Subaru. I worked with Tatiana and she was awesome, she had a car for me to test drive in a few minutes. She explained all the new features in detail. Then No I worked with Tatiana and she was awesome, she had a car for me to test drive in a few minutes. She explained all the new features in detail. Then Noah helped me get all the financing and completed everything very quickly. My new car was ready when i needed it. It was a great team effort! More

Nathan Braley was very thorough and listened to my concerns and answered my questions. I had a very positive experience. concerns and answered my questions. I had a very positive experience. More

I had a fantastic experience working with Michael Maciborski. He was friendly, knowledgeable, and truly cared about my needs. He guided me through every step, answered all my questions patiently, and Maciborski. He was friendly, knowledgeable, and truly cared about my needs. He guided me through every step, answered all my questions patiently, and made the entire buying process smooth and enjoyable. Highly recommend for their professionalism and excellent customer service! More

Ryan Rose gets a 10/10 rating related to my purchase of a new Subaru Outback and trade-in of my old Outback. He was flexible, available, well-informed and overall very helpful. I am happy with the price and new Subaru Outback and trade-in of my old Outback. He was flexible, available, well-informed and overall very helpful. I am happy with the price and beyond happy with the vehicle. More

We went there very interested to buy a Subaru. We left 100 percent confident that we won’t buy from this dealer. The salesman refused to give us a print out of the estimated itemized costs. It was We left 100 percent confident that we won’t buy from this dealer. The salesman refused to give us a print out of the estimated itemized costs. It was too much for him to print it out! We asked several times. But he kept saying he will only do it if he knows we are are carrying forward with the deal that night. At that point, we completely lost trust in him and all what we wanted to do is walk away. No person will buy a car before knowing the exact cost and itemized charges. As you see in some of the reviews, people have reported similar behaviors. The salesperson texted us next morning asking us the reasons we did not proceed with him. How a salesperson can have such a poor insight is bewildering. More

RE: Subaru of Ann Arbor. I was considering buying a pre-owned Outback from Subaru of Ann Arbor. Unfortunately, the sales work sheet disclosed that the following "Accessories I was considering buying a pre-owned Outback from Subaru of Ann Arbor. Unfortunately, the sales work sheet disclosed that the following "Accessories":( Lojack - $999, 1 year repel clear coat- $599, nitrogen filled tires with 1 year road hazard protection- $299 ) are included in the sale. When I asked about it, I was told that "the Accessories are standard items that are pre installed on all of our pre-owned and new vehicles." I said no to the accessories. The Pre-Owned Manager then said no to the sale. But, if the vehicle is on the lot after 45 days he (the POM) would reconsider. FYI: 1.The LoJack system is separate from the standard Subaru Starlink safety and security features, which also include vehicle location services making the LoJack system redundant and unnecessary. 2. The repel clearcoat is also unnecessary, especially for $599. For $600 you can get the car professionally detailed including clay-bar and ceramic coating. 3. Finally, tire road hazard protection (RHP) has limitations (like prorated coverage), and might not cover all damage, making it like gambling on a potential future expense. The numbers: Retail Price: $24,650 Savings -$1,655 Today's Price: $22,995 Selling price $22,995 Government fee ( plate transfer ) $55.00 Processing/ documentation fee $280.00 Accessories $1,897.00 + 6% sales tax $26,744.90 Total. At the end of the day, the accessory upcharge remained a non-starter even though I was offered to come to the dealership to "negotiate" over it. Instead, I walked. p.s. Aaron in service is a pleasure to work with. More