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Subaru of Ann Arbor
Ann Arbor, MI
164 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 164 reviews
May 17, 2026
Tatiana was wonderful. She explained all the features of the CrossTrek thoroughly. The negotiation was cordial and professional. I highly recommend her. She explained all the features of the CrossTrek thoroughly. The negotiation was cordial and professional. I highly recommend her. More
by dr.tomcassidy
Employees Worked With
Tatiana Rodriguez
May 17, 2026
Josh L took fantastic care of my daughter and me as we purchased a new Crosstrek. We had a short timeline since our previous vehicle died unexpectedly. Josh explained every step and we always knew what to purchased a new Crosstrek. We had a short timeline since our previous vehicle died unexpectedly. Josh explained every step and we always knew what to expect. Josh took the time to help my daughter learn about her Crosstrek and she loves it! More
by annjudge
Employees Worked With
Josh L
May 16, 2026
Tatiana Rodriguez did a great job working with me and my daughter. She was attentive, knowledgeable and prompt in her level of service. The overall experience was pleasurable and my daughter loves her new F daughter. She was attentive, knowledgeable and prompt in her level of service. The overall experience was pleasurable and my daughter loves her new Forester. More
by Steve
Employees Worked With
Tatiana Rodriguez
May 09, 2026
Everyone at this location was very friendly and helpful. My salesperson Tatiana helped to make sure I understood everything and answered all of my questions! She was very patient and kind! My salesperson Tatiana helped to make sure I understood everything and answered all of my questions! She was very patient and kind! More
by e.blain
Employees Worked With
Tatiana
May 07, 2026
We are happy with the Subaru we purchased but that is the extent of our happiness. Extremely disappointed with the customer service. We had an appointment to test drive a couple of Subarus and when we arrive extent of our happiness. Extremely disappointed with the customer service. We had an appointment to test drive a couple of Subarus and when we arrived the salesman was not prepared and had to search the back lot to find what we wanted to test drive which took a while for him to bring one around. We had our car appraised for trade in on and received an insultingly low trade in offer which they hardly negotiated on. We did end up trading it in regardless of the low offer and it now is listed for sale at 10x the initial offer they gave us. On top of the undervalued trade, our time was extremely undervalued as well. We were at the dealership for over 7 hours even though we were told it would be a quick process. We sat for over 2 hours alone just waiting for finance to talk with us and not a single employee came to check on us. I would have walked out if they did not already transfer the license plates to the new car so instead I was stuck waiting. Extremely dissatisfied with the whole experience More
by 11cdrung
Employees Worked With
Darrell
May 06, 2026
Easily the best experience I've ever had buying a new vehicle! Everyone i talked to was highly knowledgeable and professional, and they made the process quick, easy, and enjoyable. vehicle! Everyone i talked to was highly knowledgeable and professional, and they made the process quick, easy, and enjoyable. More
by jessepote
Employees Worked With
Josh, Craig
May 04, 2026
My sales person was Ryan Rose. He was very knowledgeable, nice, understanding, and patient with me & my many questions. The options of the Ascent’s that were on the lot were plenti He was very knowledgeable, nice, understanding, and patient with me & my many questions. The options of the Ascent’s that were on the lot were plentiful and if they did not have my Color or configuration, Ryan was willing to research and find me what I wanted. More
by Lady113
Employees Worked With
Ryan Rose
May 01, 2026
The employees were all very friendly and knowledgeable. The inventory was extensive- very easy to find a vehicle that fit with our needs. Additionally, there were great finance options available. Best of a The inventory was extensive- very easy to find a vehicle that fit with our needs. Additionally, there were great finance options available. Best of all was our sales representative, Joshua! More
by Frank
Employees Worked With
Joshua Luci, Michael Brooks, Clayton Danner
