"Dishonest and hostile"
- Very Disappointed 1st time Subaru buyer
I experienced what was in my opinion a very dishonest communication between what their service manager noted as drivability problems, what he told me he would communicate to Subaru of America, and his actual communication. In a subsequent follow-up conversation with John Taylor, their General Manager, was belligerent and hostile. Further, he employed language which I have not seen since junior high school.
I will never consider again purchasing a Subaru, especially from an organization whose senior management (service and the general manager) was wanting in terms of integrity and simple professional behavior.
Separately, one the pricing side they were more than $1000 over nearby Subaru dealers. I strongly suggest you comparison shop.
"Worst experience!! Change their stories!!"
- MICHAEL Gudith
We saw a vehicle online and inquired about it. Wife went there Nov. 8th and wanted to look at it but it wasn't there. Was told it was being "detailed" and it would be back by Nov. 15th. Took the information on our trade and would get back to us. I emailed the guy (Tom) and he said he couldn't give us a number for our trade because the vehicle we wanted wasn't available yet. NEVER heard of that before. Been to plenty of dealerships where we got a number for our trade BEFORE we even looked at a vehicle.
Tom NEVER contacted us back on Nov. 15th so my wife called again and spoke to Ian. He said it was still "detailed" and would be back end of the week. NO call back. Mind you, they've had the vehicle since October 20th. So, I called and spoke to Damie on Nov. 17th and she said it was available. I made the appointment to look at it. I called back to reschedule and then she said, its not on the lot and not available. I asked why ? She said, it was at the "body shop and it will be there a while".
4 hours later I saw the same vehicle posted on craigslist up for sale for $500 less than the week before. So, I tried speaking to a manager and was told that it wasn't available and not sure why they posted it on craigslist, but the vehicle was at the body shop and he'll contact me monday. 7pm Nov. 17th Youn (the guy who put it on craigslist who works for them) texted and said it will be available soon and wanted $500 deposit on it for us to see it. he said he had 10 people interested in it. WHY WOULD I PUT DOWN A $500 DEPOSIT IF YOU DON'T EVEN HAVE THE VEHICLE!!!?
Nov. 20th I spoke to someone else to see if it was available yet and they said someone put a deposit on it. Fine. Done. NOPE! Someone called my wife saying that they are not selling it anymore because "there was too many issues" with it. ok, so, done. NOPE. Car still listed for sale Nov. 27th. Youn called me back and said its ready and if we wanted a test drive. Why in the xxxx would I test drive it if another salesman said there was too many issues with it to sell it in the first place?
I chatted with someone online (who i chatted with a week prior) and he said it is available, but didn't remember chatting with me and calling me.
THIS PLACE CHANGES THEIR STORIES!!! Likes to play games! Don't put a car up on your website advertising its for sale when you NEVER had it on your lot! Also, they are selling cars $2,000 OVER Kelley Blue Book value for a dealership. Sorry, not paying $2,000 more than what its valued at. I see couple hundred, but $2,000 your out of your mind!
Employees Worked With
Tom, Ian, Damie, Chris(who said doesn't remember me-BS), Youn
"Great Customer service"
My wife and I were looking at a new Subaru Forester. Ian our sales consultant helped us find the right one at the price were were looking for. I would recommend anyone looking for a new vehicle to visit Dunning Subaru in Ann Arbor.