While I formerly rated Dunning Toyota five stars, I can no longer do so for the following reasons. First, it now takes several emails to get a response from staff--even on high priority matters such as recalls. Second, pricing is less than competitive. I got a brake repair from another repair facility for half the price--and the other repair facility uses brakes that are better than OEM. The reason that I cannot in good conscience rate this dealer less than three stars is that: a) The dealer principal/owner John T. is honest and does respond promptly to his own emails (even though his line and management service staff do not). b) the repair facility is honest as well. While not cost competitive (excepting oil changes), they only repair what is necessary--no unnecessary repairs. Unfortunately, due to the ineffective communication, less-than-competitive pricing, and customer service which is now only adequate rather than stellar--we now get the majority of our repairs done at a local garage, which has outstanding customer service and more competitive pricing.