Toyota of Ann Arbor

Our sales rep Young Pum ! did great from start to finish and answered every question honestly, and made the paperwork smooth. I will definitely work with him again and send m did great from start to finish and answered every question honestly, and made the paperwork smooth. I will definitely work with him again and send my friends and family to this dealership More

Doug was my service rep and he quickly diagnosed the issue, worked me into the schedule and kept me updated throughout the service. Great experience! issue, worked me into the schedule and kept me updated throughout the service. Great experience! More

Jen was patient & kind, however did not explain alignment charge to my satisfaction. Now i'm committed to.using service dept for several years. Service staff looked like convicts from local prison (scary), charge to my satisfaction. Now i'm committed to.using service dept for several years. Service staff looked like convicts from local prison (scary), did not look nor act very professional. Makes me wonder about their competence. More

Service advisor was pleasant and very thorough. Explained service and bill well. Service was completed quickly and without any issues Explained service and bill well. Service was completed quickly and without any issues More

Hands down, the worst experience I have ever had in my lifetime. A simple inquire lead to a situation where the salesman, Grant, ended up harassing me on email. His behavior was not professional. Ther lifetime. A simple inquire lead to a situation where the salesman, Grant, ended up harassing me on email. His behavior was not professional. There are way too many other options to purchase a Toyota in the surrounding area than to have to put up with this nonsense.. Stay clear of this salesperson unless you want trouble. Just this review alone has me wondering whether or not he will try to retaliate. More

Very friendly and helpful. They answered all my questions and. Took care of all the things we needed done They answered all my questions and. Took care of all the things we needed done More

Excellent experience with my recent service. Lamont Howard provided great customer care and represented the dealership well. Lamont Howard provided great customer care and represented the dealership well. More

I had two great salesman (Toyota of Ann Arbor) Zachary Hall & Jeremy McNaughton (Subaru of Ann Arbor). I originally came in to work with Zachary Hall on a 2018 Toyota Highlander. Well after test driving i Hall & Jeremy McNaughton (Subaru of Ann Arbor). I originally came in to work with Zachary Hall on a 2018 Toyota Highlander. Well after test driving it, I wasn't too impressed with it. So he introduced me to Jeremy McNaughton at the Subaru dealership nextdoor to the Toyota dealership (their owned by the same owner). Well anyway so I test drove a 2020 Subaru Ascent. I fell in love with it! It drove so smooth and comfortable Ride. Even though it was late Jeremy his manager and Noah Norzaimi (Finance) stayed late to make the deal! I left at 9:30pm on Thursday and came back the next day (Friday) to sign the paperwork. I have worked with several dealerships over the years and the experience I received from both Toyota and Subaru of Ann Arbor is hands down the best service that I have ever received! The communication prior to coming in was great. I traded in my 2017 Dodge Grand Caravan. I will continue to come back and tell all friends and family to come here! Thank you Zachary, Jeremy & Noah for all your help! Diana Deaton More

Staff was amazing. Chandler did a great job. And everyone was very kind in the service department. Chandler did a great job. And everyone was very kind in the service department. More