Toyota of Ann Arbor

Jen was absolutely wonderful took care of my concerns of which I had a few! I had bad experiences with the shop before, the left my engine on while changing the oil they claimed is why my car lost a quarter which I had a few! I had bad experiences with the shop before, the left my engine on while changing the oil they claimed is why my car lost a quarter tank of gas. But a year later they offer me a $20 oil change so I said why not. Jen took care of my concerns, we chatted about my bad previous experiences and she made this oil change the smoothest and best experience I’ve had at Toyota Ann Arbor aside from buying my car there. I appreciate they do video inspections now, I might be back again for future service now instead of it being a hard no. More

Lease check up at 5000 was great, timely service, timely intake and a short comfortable time in the waiting area. intake and a short comfortable time in the waiting area. More

Very knowledgeable and friendly, answered all questions, been a customer here for many years and always been pleased been a customer here for many years and always been pleased More

Everyone, especially Jeffrey Root, the sales and leasing consultant was very polite, personable and professional. He answered all our queries about product. The experience was quite good and we left satis consultant was very polite, personable and professional. He answered all our queries about product. The experience was quite good and we left satisfied. More

Everyone, especially Jeffrey Root, the sales and leasing consultant was very polite, personable and professional. He answered all our queries about product. The experience was quite good and we left satis consultant was very polite, personable and professional. He answered all our queries about product. The experience was quite good and we left satisfied. More

They cannot give a direct out the door price, salesman & then financial person will spend all your time trying to sell you add ons& extended warranties. The are relentless even when told no several times, w then financial person will spend all your time trying to sell you add ons& extended warranties. The are relentless even when told no several times, word car buying experience ever More

Our sales rep Young Pum ! did great from start to finish and answered every question honestly, and made the paperwork smooth. I will definitely work with him again and send m did great from start to finish and answered every question honestly, and made the paperwork smooth. I will definitely work with him again and send my friends and family to this dealership More

Doug was my service rep and he quickly diagnosed the issue, worked me into the schedule and kept me updated throughout the service. Great experience! issue, worked me into the schedule and kept me updated throughout the service. Great experience! More

Jen was patient & kind, however did not explain alignment charge to my satisfaction. Now i'm committed to.using service dept for several years. Service staff looked like convicts from local prison (scary), charge to my satisfaction. Now i'm committed to.using service dept for several years. Service staff looked like convicts from local prison (scary), did not look nor act very professional. Makes me wonder about their competence. More

Service advisor was pleasant and very thorough. Explained service and bill well. Service was completed quickly and without any issues Explained service and bill well. Service was completed quickly and without any issues More