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Durham's Auto Mart

Durham, NC

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49 Reviews

3601 Hillsborough Rd

Durham, NC

27705

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Showing 49 reviews

July 13, 2023

Never heard anything from them, I don't think they even posted pictures of the car... More

by wcpeekii
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
None
March 16, 2023

Just purchased a nice Chevy Traverse, and they were amazing - helped me when another dealer had sold me a flood car. They were also very fast and made sure I was happy. Jason Chambers was awesome to wo More

by kbail83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toby Durham , Jayson Goodman, Roxanne Hernandez, Nicky Durham, Jason Chambers, Conner Durham
February 14, 2022

Bad dealership. Sold a vehicle right out from under me. Said I never put a deposit down but they never asked for a deposit. More

by Dhnglbrt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Owner of dealership Mr Durham
Feb 14, 2022 -

Durham's Auto Mart responded

We are sorry this happened to you. It is one of the biggest issues to deal with in the car business. There is always more than one salesman working deals and leads on the same car. Especially when it is a rare make and model. Unfortunately there is just no way to prevent it. Trust me we are not here to make people angry and leave us bad reviews. We are here to sell cars and hopefully earn a repeat customer along the way. Sorry things didn't work out.

Feb 15, 2022 -

Dhnglbrt responded

Don’t disagree with multiple sales associates working on selling the same vehicle but in this case it was the owner and he should know what’s going on in his company.

February 01, 2022

Great crew to work with. Would definitely recommend and will definitely go again. Good prices and worked well with me. More

by awilcox
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson, Connor and Toby
December 11, 2021

Just purchased my new car from Durham's Auto Mart, and let me say the process was seamless! Jason Chambers met me in the parking lot, showed all the cars I wanted to see, and was extremely patient and kno More

by slicthebarber
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Chambers
December 06, 2021

Just purchased a Dodge Avenger, great price and great low mileage. Spoke with Jason, he was delightful to work with and extremely patient. Most definitely can see myself buying another car in the future from More

by Chasidymurray22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
September 28, 2021

Spent weeks searching for the right truck. Found the truck at Durham's Auto Mart but was hesitant to make the 3 hour drive. After several calls with Jason I felt confident the trip was worth it, and I w More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toby Durham , Jason Chambers
June 19, 2021

( RUN FAR AWAY FROM THIS DEALERSHIP ) Brought a Dodge Charger for my family and a month later the motor went out. Was told the car had full coverage from the dealership if something were to go wrong whic More

by Dolledupandplannedout
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toby Durham , TJ Joines, Jayson Goodman, Roxanne Hernandez, Nicky Durham
Jul 13, 2021 -

Durham's Auto Mart responded

We are truly sorry that you had engine problems so soon after your purchase and we definitely understand your frustration. Lets just state the facts surrounding your situation. We fully serviced this vehicle including oil change, NC state Inspection, new tires etc. This car passed with zero issues. You did not purchase an extended warranty because there is Factory Dodge Powertrain Warranty remaining up to 60,000 miles. We have the Carfax to prove it showing remaining warranty info. Dodge is not denying it has coverage they are denying your Warranty Claim for lack of Service records. We owned the car for about 3 weeks before we sold it to you. We serviced it and made sure everything was up to par before we sold it. There is no way for either of us to produce service records prior to either of us owning it. Your real issue and frustration should be with Dodge not us. They are not honoring their Warranty and denying your claim. We have made numerous phone calls to our connections at local dealerships trying to figure out why or even if they can deny a claim for lack of service records. You guys called threating us with bad reviews if we didn't pay for your new engine. We were actively working to help and making progress and then we see these reviews start coming in. Its only been 3 days since this started. Nothing happens that fast. We are a local family owned business trying to help not avoiding you at all. We actually called the service department this morning on your behalf to help fight for coverage and they informed us that you have already approved the repair and they have ordered an engine. We always honor our warranty but we can not honor someone else's. Your bad reviews and anger were sent to us and they should have been directed to the huge Corporation that doesn't stand behind their product and warranty.

Jul 13, 2021 -

Dolledupandplannedout responded

We have called numerous times with no call back and of course we moved forward with a new engine we obviously needed the car we purchased running. You made no attempts to try and find out who the previous owner was through the dmv or anything to help get these records. The warranty is only good with proper service records which you couldn’t provide. BAD BUSINESS, and let’s not talk about how you responded to this review almost a month later. If you were making progress when we left a bad review you should have picked up the phone!

May 27, 2021

Have everything checked thoroughly before you buy, my car is at the dealer for the forth time for a diagnosis. Have spent over 2K already More

by ricks325
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Joines
January 30, 2021

The absolute best experience ever! The staff were all so kind and willing to help us find what we needed. Wonderful place to buy your next car. More

by Ellen.brearley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toby Durham , TJ Joines, Jayson Goodman, Roxanne Hernandez, Nicky Durham
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