Love my Kia but very disappointed in the service department at Barboursville, where the car was purchased. Have dealt several times with the Charleston/South Charleston Service Department and found them to be friendly, efficient and fast. I relocated and started using the Barboursville service department in 2020 and have found them to be dismissive, inefficient and rude to the point I would not purchase another Kia from this dealership. Service writers acted as if each time I entered the dealership, I was a bother to them. Did not smile or act friendly in any manner. Most recently went for an oil change and asked that the 91,000 mile inspection be done as well as tires rotated. Mentioned the car had a vibration and was quickly told they could not look into it then and I would have to make an appointment approx one month away. Upon checking out I did not receive any indication that the inspection was done and was specifically told my tires were fine. Upon further investigation the next day by a local garage it was found that the car had a broken belt in a back tire. A new tire was purchased, but the vibration continued. The day before my scheduled appointment in Barboursville on June 16th, I called to tell them I was also having a problem with the air conditioner. I was very quickly told my car was given a three hour appointment time and the air conditioner could in no way be looked at until another appointment could be scheduled in Mid September two months away. He also rudely informed me that it would not be covered by warranty, though this is something I did not ask. As far as the warranty I was informed that though I purchased the 20 year 200,000 mile warranty, nothing on the car other than the engine and drive train were covered past 50,000 miles. At this point I admit I was getting aggravated and asked the service writer why he had to be so difficult and that each time I had been in the facility, it had been a nightmare, unlike my So. Charleston/Charleston experiences. He informed me he was under "stress" (who isn't) and only had three technicians. He then quickly put me in my place and stated, "If you don't like it you can take your car back down to Charleston." In spite of this rudeness, I kept the appointment, since I had waited one month, only to be told the vibration was being caused by a front tire broken belt, that had also been missed when the tires were reportedly inspected, aired and rotated. Though I was not able to get back to the dealership before they closed, I paid the 450+ bill and asked that the keys be locked in the car and it would be picked up later. The car was left at the dealership over night and when it was picked up the next day, it had been left in the lot with the doors unlocked and the keys laying in the floorboard for anyone to take. On a final note, I did ask the service writer who was in charge of the department and he told me it was Blake Miller who would be back in the dealership on Monday. As I said, I love my Kia Optima which I purchased in Barboursville in 2018, as a new car. I had been considering trading it in on a new Kia, but after this interaction, I would not recommend purchasing from Dutch Miller Kia if you have to use the Barboursville Service department.