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Dutch Miller Kia

Barboursville , WV

3.0
13 Reviews

6400 Us Rt 60 East

Barboursville , WV

25504

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13 Reviews of Dutch Miller Kia

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July 21, 2021

"Love my Kia but very disappointed in the service..."

- lisatate428

Love my Kia but very disappointed in the service department at Barboursville, where the car was purchased. Have dealt several times with the Charleston/South Charleston Service Department and found them to be friendly, efficient and fast. I relocated and started using the Barboursville service department in 2020 and have found them to be dismissive, inefficient and rude to the point I would not purchase another Kia from this dealership. Service writers acted as if each time I entered the dealership, I was a bother to them. Did not smile or act friendly in any manner. Most recently went for an oil change and asked that the 91,000 mile inspection be done as well as tires rotated. Mentioned the car had a vibration and was quickly told they could not look into it then and I would have to make an appointment approx one month away. Upon checking out I did not receive any indication that the inspection was done and was specifically told my tires were fine. Upon further investigation the next day by a local garage it was found that the car had a broken belt in a back tire. A new tire was purchased, but the vibration continued. The day before my scheduled appointment in Barboursville on June 16th, I called to tell them I was also having a problem with the air conditioner. I was very quickly told my car was given a three hour appointment time and the air conditioner could in no way be looked at until another appointment could be scheduled in Mid September two months away. He also rudely informed me that it would not be covered by warranty, though this is something I did not ask. As far as the warranty I was informed that though I purchased the 20 year 200,000 mile warranty, nothing on the car other than the engine and drive train were covered past 50,000 miles. At this point I admit I was getting aggravated and asked the service writer why he had to be so difficult and that each time I had been in the facility, it had been a nightmare, unlike my So. Charleston/Charleston experiences. He informed me he was under "stress" (who isn't) and only had three technicians. He then quickly put me in my place and stated, "If you don't like it you can take your car back down to Charleston." In spite of this rudeness, I kept the appointment, since I had waited one month, only to be told the vibration was being caused by a front tire broken belt, that had also been missed when the tires were reportedly inspected, aired and rotated. Though I was not able to get back to the dealership before they closed, I paid the 450+ bill and asked that the keys be locked in the car and it would be picked up later. The car was left at the dealership over night and when it was picked up the next day, it had been left in the lot with the doors unlocked and the keys laying in the floorboard for anyone to take. On a final note, I did ask the service writer who was in charge of the department and he told me it was Blake Miller who would be back in the dealership on Monday. As I said, I love my Kia Optima which I purchased in Barboursville in 2018, as a new car. I had been considering trading it in on a new Kia, but after this interaction, I would not recommend purchasing from Dutch Miller Kia if you have to use the Barboursville Service department.

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Recommend Dealer
No
Employees Worked With
not sure of name
March 23, 2021

"Went to look at a Seltos. Was trading in my 2017 Toyota..."

- chrisv

Went to look at a Seltos. Was trading in my 2017 Toyota Corolla. I had looked up KBB value of my trade before I went, and it was valued at at least $10,000 for trade. They only offered me $8,500. When I said I wasn't comfortable with that number, that it was at least a $10,000 value for trade, the sales manager asked me "where do you get THAT figure?". I told him KBB. His response, "Kelley Blue Book doesn't buy cars! If a dealer offers you more that $8,500.00, they are scamming you." So I took my business elsewhere. Got $10,500 for my Corolla, and I went through the bill of sale. No scam, no unexpected fees, no problem. I will never do business with Dutch Miller Kia. They proved to me that they aren't trustworthy.

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Recommend Dealer
No
Employees Worked With
Sales manager
June 19, 2020

"Excellent, great atmosphere, Taylor Allen salesman is..."

- AngeliaWhitcomb

Excellent, great atmosphere, Taylor Allen salesman is AWESOME..he knew all the answers to my questions and was very honest! And friendly too! Jonathon in finance gave us NO SURPRISES with the numbers .payments were even less then was quoted.what more could you ask for! I got my dream car! Drove 2 and half hours and will do it again. Highly recommended!

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Recommend Dealer
Yes
Employees Worked With
Taylor Allen and Jonathon
December 21, 2019

"Great experience!"

- S Smith

Recently went through the process of ordering a Telluride with salesman Chris Lee. Totally a great experience: no pressure to buy, good trade in value, knowledgeable salesman. Can't wait for our new vehicle to arrive! Thank you, Chris Lee for all your help!

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Recommend Dealer
Yes
Employees Worked With
Chris Lee
December 17, 2019

"Chris Lee (Mr. BBQ) was awesome to work with. Super..."

- Bbragg

Chris Lee (Mr. BBQ) was awesome to work with. Super friendly service throughout my experience I definitely would and will recommend Dutch Miller to anyone looking for a new or new to them ride

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Recommend Dealer
Yes
Employees Worked With
Chris Lee
October 29, 2019

"Went to Dutch Miller Kia and they insulted me on my..."

- Cecil

Went to Dutch Miller Kia and they insulted me on my trade! Our salesman Marcus was great but the manager was insulting! Never go back

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Recommend Dealer
No
Employees Worked With
Marcus and Sales Manager
July 15, 2017

"The old bait and switch -and a bad deal!"

- green acres

The offer was higher than the price reflected on the internet, and the trade in was below book! Left us sitting for over an hour for that! Terrible experience. The salesperson was not all that helpful After they had practically begged us to come in and promised a great deal, once we got there no one seemed to have a clue that we had an appointment, the offer was terrible and the salesperson was not very helpful. We felt misled, lied to, and our time wasted. I will not purchase from this dealer again.

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Recommend Dealer
No
Employees Worked With
Denise Bing
January 27, 2017

"excellent patient service "

- April

Love dutch miller Kia! Jonathan Murray is the best! Very patient sales man. Did all that was ask. Never pushy! Definitely recommend. Love the warranty as well. Like Jonathan said the Kia will sell itself!

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Recommend Dealer
Yes
Employees Worked With
Jonathan Murray
April 28, 2016

"Typical lying car sales "

- Jr2003

Bait and swap people, bait and swap. They lie on their internet pricing and the "We'll give you over Kelly Blue Book on your trade" advertising is false. Stay away if you want to get a fair deal.

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Recommend Dealer
No
Employees Worked With
Richard
February 14, 2015

"Best car buying experience I've ever had"

- Sorentomom

My husband and I just bought a 2016 sorento from here. Our salesman was Greg. I can not say enough good things about this man. He treated us like his own family. There was a hold up in our finances which meant we had to wait about four months before finally being able to purchase our car, but Greg kept in touch with us the entire time. They worked hard to get us financed with a payment we were comfortable with. I am so glad we bought from them.

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Recommend Dealer
Yes
Employees Worked With
Greg Cogar
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