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Dutchess Chrysler Jeep Dodge
Poughkeepsie, NY
104 Reviews
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104 Reviews of Dutchess Chrysler Jeep Dodge
February 28, 2012
OMG! What a great experience buying my new Kia Sorento. My wife and I could not be happier with the vehicle, equipment and price that we got at Dutchess. This buying experience was so unlike my prior purch My wife and I could not be happier with the vehicle, equipment and price that we got at Dutchess. This buying experience was so unlike my prior purchases -- I mean, these people (Vinny, Brian, and John) were actually nice and very pleasant to deal with. My wife actually remarked to me that this was the first time EVER that she was treated with respect by anyone at a car dealer (truth is, she knows more about cars than me). To top it off, they did not have the color we wanted in stock, so they went out and got one -- at no additional cost. We are so glad to have found Dutchess, they are worth the extra effort and time to make the trip up from Westchester. More
by Squire
Employees Worked With
Vinny, Brian, and John
Helpful February 28, 2012
I recently purchased two New vehicles from Dutchess Dodge I recently purchased two New vehicles from Dutchess Dodge and once again, my experience was amazing! The process was so seemless, I couldn't believe I recently purchased two New vehicles from Dutchess Dodge and once again, my experience was amazing! The process was so seemless, I couldn't believe i purchased a vehicle! John, Vinny and Sean were absolute gentleman and treated me like a V.I.P. ! Over the course of 20 years, i have purchased 12 vehicles from Dutchess. All of the employees have always gone out of their way to make me feel comfortable and stress free with all my purchases. The Staff is extremely knowledgeable and has always been swift in solving any problems i might have had with any of my vehicles. Many of my family and friends, have purchased vehicles from dutchess and have all had the same incredible experience!!!!!! More
by banchitta
Employees Worked With
John, Vinny and Sean
February 28, 2012
The guys at Dutchess Dodge have always been friendly and accommodating. The price I paid for my "Man Van" could not be beat. I will definitely go back. accommodating. The price I paid for my "Man Van" could not be beat. I will definitely go back. More
by jcassidy
Employees Worked With
2
May 04, 2011
3 vehicles in 2 weeks all vehicles had problems and they ignorded and avoided me when i would call them about these problems. the first car i had for less than 24 hours and the head gasket went and they wan ignorded and avoided me when i would call them about these problems. the first car i had for less than 24 hours and the head gasket went and they wanted to send me home in it. they are not professional.after all these problems they did not even give me a break on my final purchase. the only reason i kept a vehicle with them is because they would not give me my 2500 i put down back to me. WHAT IS EVERY VEHICLE ON THERE LOT BAD???????? BEWARE More
by janetjohn
Employees Worked With
brendan,scott
January 14, 2011
I dealt with Mark Watt who assured me he was trying to change the poor reputation the sales business has. He promised he is about building a strong customer base who will refer others to him in the future change the poor reputation the sales business has. He promised he is about building a strong customer base who will refer others to him in the future. The car I purchased was filthy when I went to pick it up, Mark promised a full detailing. He promised a two week check in call and a one month check in call after my purchase. I have not heard from Mark since I purchased the car & have not received the promised detailing. Prior to my purchase I was greeted by everyone in the showroom with kind smiles and helpful attitudes. I've been back to the dealership numerous times now, each time I was totally ignored as they remember I have already purchased a car. My temporary registration expired on the car because Dutchess Cars never sent the permanent registration to me (after 2 months!) I emailed Mark numerous times about the registration as it got closer and closer to it's expiration date... Mark LIES & promises he had ALREADY SENT IT out to me and it should arrive in a couple days!! I call them two days before it expires and they tell me they have the registration and I can come pick it up. Okay, so I go the next day to pick it up... Turns out the office woman has already left and the MANAGER REFUSES TO GO IN THE BACK TO GET MY REGISTRATION! So my temporary registration expires and I can not drive my car. I manage to get a ride to the dealer the following day during the office woman's hours and she informs me "oh, I just sent it out in the mail today," less than 48 hours after I instructed her to hold it until I picked it up. Then, she lies and tells me I called her a full week ago and she couldn't hold it that long. Now I'm unable to drive my car due to an expired registration and stuck waiting for the permanent registration in the mail... on a holiday weekend. I have had the absolute worst experience of my life at Dutchess Cars. I've dealt with Friendly Honda, Brewster Honda, DCH Acura, Hudson Valley VW, Healy Brothers Hyundai and all are much more committed to customer satisfaction than Dutchess Cars. If you can negotiate a good price on the car through this dealership, purchase here AND NEVER COME BACK. Stay far, far away from this dealership after the date of purchase. It is the last time you will ever be treated as a customer here. More
by rtxiar
Employees Worked With
Mark
January 05, 2011
At first everyone there was so friendly i bought a truck once i got it home things started to fall appart. I paid for extended warrenty and was promised 90 days of time to get any problems worked out they once i got it home things started to fall appart. I paid for extended warrenty and was promised 90 days of time to get any problems worked out they fixed nothing! Worst dealership ever! I brought the truck to my mechanic who said everything that went wrong technically is fixable through the warrenty but the dealerships mechanics said other wise. I am now talking to the warrenty company who will fix the truck with another dealership. More
by lmscrew
Employees Worked With
Brian
March 13, 2010
Worst experience of my life with an auto dealer. Screwed me on the price and now I am upside down on the car. Cutting my losses and leasing a car to get out of the mess they got me in. Lied to me to keep me me on the price and now I am upside down on the car. Cutting my losses and leasing a car to get out of the mess they got me in. Lied to me to keep me from getting my trade back. That's all I wanted. Told me one thing and fudged the numbers to do another thing. Would never recommend this dealer. They sell lemons! And they don't care. Once you sign the papers their friendly attitude is long gone. More
by Ihatedutchessdodge
Employees Worked With
Brian John M Kim
March 07, 2010
Brought my 6 year old Mitsubishi Eclipse here to make repair related to Check Engine light (Code had been read for me, for free, by Valvoline garage). Problem was an oxygen sensor. Dutchess Dodge servic repair related to Check Engine light (Code had been read for me, for free, by Valvoline garage). Problem was an oxygen sensor. Dutchess Dodge service wanted to charge me for re-reading the code & only has their ONE Mitsubishi mechanic in the garage every other weekend, so couldn't "read" the code for me that day. (If you can only get service done on weekends, you're stuck to his schedule.) Took car in for scheduled appointment, with them all ready knowing there was an oxygen sensor problem. They had car in service bay for OVER 2 hours. I was told car needed to "cool down" (yes, I am female. Clearly they felt they could get away with that bull.) Then I was told they didn't have oxygen sensors in stock so needed to 'order' the oxygen sensor from Mitsubishi. Said they would call when it comes in. A week later I call them & yes its in, but the mechanic was not going to be in that weekend. I couldn't continue to wait. So I drove 1.5 hours to a great mechanic I used to use in central Connecticut. When my awesome Connecticut mechanic opened the hood the he found that Dutchess Dodge had: 1) stripped the screw on the oxygen sensor, 2) left several things disconnected, 3) had left two bolts missing. In short, I would NEVER again take my baby to Dutchess Dodge for servicing and would NOT recommend them to anyone. More
by MitzyGirl
Employees Worked With
Service Desk Girl and Guy
March 06, 2010
Bought a 2 year old Jeep Liberty from Dutchess Dodge. I was charged for things I never received. The price of the car was supposed to include the extra owed on my trade in and they added the trade in diff was charged for things I never received. The price of the car was supposed to include the extra owed on my trade in and they added the trade in difference to the full price that they charged me for the car. They charged me $25 for fuel and sent me away on an empty tank. When I called to tell them, they asked me to fax the receipt and I would receive a refund. Its been 4 weeks and I still haven't received my refund. I was told the car had XM radio for 6 months and the vehicle has no XM radio. Realized 2 weeks after purchasing the vehicle that the transmission slipped and the undercarraige of the vehicle was rusted out. They offered me another vehicle on the lot. They gave a price of $18000 for a vehicle that was listed on their internet website for $13000. I asked for my trade it back and for a full refund, deciding that I didn't want to deal with a dealership that did not respect their customers. They refused. Decided to take my loses and trade the vehicle for a Honda. Found out that my title paperwork was still at the dealership 3 weeks later. When asked about it, Kim was extremely rude, and argumentative and extremely uncooperative. After contacting the owner about her unprofessional behavior, I was assured that my paperwork would be sent out immediately. Still haven't received the refund for my fuel. Would NEVER purchase another vehicle from this dealer. Would rather cut my losses and get a new car from any other dealership. More
by tmv6166
Employees Worked With
Kim, Brian, John M
January 20, 2010
I bought my new Chrysler Town & Country at Dutchess and have had them do the bulk of the servicing on this vehicle. They have been consistently kind, courteous and competent---to the point that I have made have had them do the bulk of the servicing on this vehicle. They have been consistently kind, courteous and competent---to the point that I have made several referrals to them---most of whom have bought from them. So, all in all I am most pleased with Dutchess, and would certainly buy from them again. More
by KazzyB
Employees Worked With
Sean
