Dutchess Chrysler Jeep Dodge

Great service and attention to detail I had a great experience purchasing a 2018 Wrangler Unlimited. Not sure why others here had a poor experience, but I was taken care of by my sales re I had a great experience purchasing a 2018 Wrangler Unlimited. Not sure why others here had a poor experience, but I was taken care of by my sales representative Noel, his manager Phil, and the service department was on point. Definitely worth a visit. More

Take your money elsewhere When we went into this dealership, we were told a set of spare tires would come with car that we were purchasing, a 2016 Subaru Wrx. The final cost When we went into this dealership, we were told a set of spare tires would come with car that we were purchasing, a 2016 Subaru Wrx. The final cost was said that the car would come with another set of spare tires seeing as winter was approaching and I was purchasing this car for the sole fact I needed it for winter & it had low profile tires on when I bought it. After being told by multiple salespeople that “they were trying to get a hold of the previous owner” for said tires, they just brushed them off In the end and acted as if they knew nothing from the start. Which is interesting. Upon talking to the previous owner, they said they dropped the WINTER tires with stock rims off the first week of December. Because dutchess dodge kept hounding the kid for them. Meanwhile, I purchased the car December 10th. With no extra tires lol. These people just spew xxxx out their mouths to get the money and dont follow through when it comes time to pay. We were also told a dent would be removed from the top of the trunk. SURPRISE . lol it wasn’t. I was able to find all this out due to them not going through the glovebox properly otherwise they would’ve noticed they left the previous owners personal address/name/& insurance info To the WRX in the glove compartment of the car amoungst other items that belonged to them. Really bad business decision that I wish I found sooner. So thank you, dutchess dodge. For not being thorough because now we just know you lied to us. Saying you never received them when you had them all along. Messaging the previous owner of this car has made me want to now write this review out in full. I JUST received the spare keys in the mail last week. Previous owner said the keys were delivered with the car when he dropped it off. I also want to thank you all for your xx “$25 for half a tank of gas” fee. Lol xxx is that? Literally no one ever has heard of that happening at a dealership. Ever. I work with the public daily and I’ve havent held back on letting people know how awful you guys are and to stay away. More

Service dept. SUCKS There service sucks do not go there. I have taken my kia there 3 times. First time they left tools on the windshield by the wipers. Second time the There service sucks do not go there. I have taken my kia there 3 times. First time they left tools on the windshield by the wipers. Second time they put a small dent in the hood. Third time and last time they chipped the paint on the rear door. We will not go there or get a car there ever again. More

Horrible customer service It has been a nightmare dealing with the people at this dealer, they never get back to u when they say they are going to. I had my car in for servic It has been a nightmare dealing with the people at this dealer, they never get back to u when they say they are going to. I had my car in for service sun roof replaced and the told me a few days it's been a week and told me it would be done on the Monday I had to call them then they said they would call the body shop to see if it was done and it was but no one called me to let me know and they were supposed to do oil change they didn't and then when I came to pick up the car I had to wait horrible experience would never recommend them More

Snakes They are looking for people to cheat. Very dishonest and manipulative. Best to avoid and go to another dealer. Gave an unfair trade in value and pawne They are looking for people to cheat. Very dishonest and manipulative. Best to avoid and go to another dealer. Gave an unfair trade in value and pawned off a dud in exchange. Refused my attempt to find a solution within days of the exchange. Shameful customer service. More

Avoid John Demilo at all costs Purchased a used car for the new year. Unfortunately I was stuck dealing with John Demilo as my salesman. He's very condescending and arrogant. He bla Purchased a used car for the new year. Unfortunately I was stuck dealing with John Demilo as my salesman. He's very condescending and arrogant. He blatantly ignored every time I asked to negotiate on price till I gave him the ultimatum to either speak with the sales manager or walk out. It want till then he spoke with the manager and then came back saying with an attitude well how much do you want to pay for it? Eventually we did get a better price on it. He was also very sneaky. I was charged for gas in the vehicle and for detailing. The vehicle was left with the same 1/4 tank of gas I test drove it with. The car wasn't even clean when I picked it up. Just a half assed exterior wash. The interior was still filthy and when I brought it up to John he rolled his eyes at me and said what would you like me to do? Most dealers will fill your tank upon delivery and make sure the car is spotless and not charge for it. I will never purchase a vehicle or recommend anyone to purchase a vehicle from Dutchess Chrysler/Kia ever!!! That xxxxxxx should be fired More

Very excellent service, top notch! I would like to express my sincere thanks and appreciation for the outstanding customer service that I received from Duchess Chrysler Jeep Dodge and e I would like to express my sincere thanks and appreciation for the outstanding customer service that I received from Duchess Chrysler Jeep Dodge and especially from Noel Cappelletti, whom I consider to be one of the best sales executives I’ve ever dealt with. From start to finish Noel was amazing! I had visited numerous dealerships prior to meeting with Noel and I have never experienced this high level of service from a dealership or sales executive until now; once I met Noel I knew that this is where I would purchase my vehicle. From the moment I walked through the door Noel exhibited the highest amount of professionalism and hospitality. Noel always had a great big smile on his face, was super friendly, very attentive and extremely helpful and he seemed genuinely interested in helping me find what I wanted rather than focusing on making a quick sale or pushing me into something I couldn’t afford or didn’t need. Noel went out of his way to assist me and because of his efforts I was able to find exactly what I was looking for, and I have been thoroughly enjoying my certified pre-owned 2015 Jeep Cherokee Latitude ever since! Noel was such a pleasure to work with and when I left his office he told me that he would always be available to help me should I need it, and he has been. You have a great team there and I have already recommended your dealership to many others, in fact my stepfather is in the market for a new vehicle and he is looking forward to meeting with Noel in the very near future. And although I live several states away, I will most definitely be returning to Duchess Chrysler Jeep Dodge for my three month maintenance appointment, as far as I’m concerned it’s worth the trip. Thanks again for your very excellent service, it was top notch! More