Dutchess Chrysler Jeep Dodge - Service Center

terrible service department Last February I brought my jeep in for service. There were a few things that needed to be fixed including ball joints. I dropped the car off the night Last February I brought my jeep in for service. There were a few things that needed to be fixed including ball joints. I dropped the car off the night before and was told it would take about a day and a half to have the work done. No big deal, I made arraignments with co workers to ride to work with. We had a snow storm which delayed the service a day. Understandable. Called the following day for update on repair was told parts to repair upper and lower ball joints didn't come in because of previous snow storm. Said they would have parts following day. Ok. Day 5 I got a call saying they received the wrong parts and that they had to reorder and because it was friday, they would not get them until monday. Finally got the jeep back on Tuesday, eight days after I dropped it off. Well its 10 months later and brought my jeep to a respectable mechanic for brakes he informed me that I needed ball joints on the side I just had replaced! Called jeep and they told me to bring it in and they will take a look they also said parts were under warranty. But not labor. I finally got them to honor labor also. So... I dropped the jeep off this past Tuesday night for service on Wednesday. They called me wednesday afternoon to tell me that they had to order parts and would be ready Thursday. I get a call Thursday afternoon and was told that they needed to order a new part because the one that they were trying to put back in wasn't going in right! This was the same part that they were supposed to replace! So here we are on Friday and I just received a call saying that there were no deliveries because of the 3 inches of snow we got and that they are expecting to get the part on monday!!! They told me they called other dealers for the parts but there was nothing available. So here we go again! Another week without my 4 wheel drive in the winter! I would never have gone back to this dealer if it weren't for the fact that they are fixing there screw up for free. I can tell you I will NEVER BRING MY CAR BACK AGAIN FOR SERVICE NOR WILL I EVER BUY A CAR FROM THEM AND I CAN TELL YOU I WILL NOT RECOMMEND THEM TO ANYONE EVER!!!!! More

Service techs don't have a clue ..... one quart of oil short on every oil change. Another scam is topping your windshield washer fluid off when it's full, and charging you a ridiculous amount of money fo short on every oil change. Another scam is topping your windshield washer fluid off when it's full, and charging you a ridiculous amount of money for nothing! Just a way of nickel and dime you to death. Will not return to Dutchess Dodge or recommend them to NOBODY! More

I am a long time customer of this dealership and my experiences have been very good over all, especially in comparison to some of the other dealers in the area. I recently brought my 2005 Town & Co experiences have been very good over all, especially in comparison to some of the other dealers in the area. I recently brought my 2005 Town & Country in for service after hearing a screech-like noise during my drive back from vacation (Some garage off the NJ Turnpike wanted to charge me over a thousaond dollars to "replace" the brakes). I nursed the van back to Dutchess worrying the whole way. They could not have been nicer or more professional. It turns out that the wear bars on my brakes were hitting the rotors and that replacement pads was all I needed. So, instead of paying $1,000+++ I paid a couple of hundred bucks. Sure, there are crooks all over the auto business, but not at Dutchess -- thanks Rick, Scott and Jeff!!! More

The guys at Dutchess Dodge have always been friendly and accommodating. The price I paid for my "Man Van" could not be beat. I will definitely go back. accommodating. The price I paid for my "Man Van" could not be beat. I will definitely go back. More

Brought my 6 year old Mitsubishi Eclipse here to make repair related to Check Engine light (Code had been read for me, for free, by Valvoline garage). Problem was an oxygen sensor. Dutchess Dodge servic repair related to Check Engine light (Code had been read for me, for free, by Valvoline garage). Problem was an oxygen sensor. Dutchess Dodge service wanted to charge me for re-reading the code & only has their ONE Mitsubishi mechanic in the garage every other weekend, so couldn't "read" the code for me that day. (If you can only get service done on weekends, you're stuck to his schedule.) Took car in for scheduled appointment, with them all ready knowing there was an oxygen sensor problem. They had car in service bay for OVER 2 hours. I was told car needed to "cool down" (yes, I am female. Clearly they felt they could get away with that bull.) Then I was told they didn't have oxygen sensors in stock so needed to 'order' the oxygen sensor from Mitsubishi. Said they would call when it comes in. A week later I call them & yes its in, but the mechanic was not going to be in that weekend. I couldn't continue to wait. So I drove 1.5 hours to a great mechanic I used to use in central Connecticut. When my awesome Connecticut mechanic opened the hood the he found that Dutchess Dodge had: 1) stripped the screw on the oxygen sensor, 2) left several things disconnected, 3) had left two bolts missing. In short, I would NEVER again take my baby to Dutchess Dodge for servicing and would NOT recommend them to anyone. More

Took delivery of a 2004 Chrysler Pacifica on 2/27/04. On approx 3/25/04 we tried the A/C because of a planned trip to S.C. on 4/3/04. The A/C blew ambient air. Took it to our salesman and he agreed there wa approx 3/25/04 we tried the A/C because of a planned trip to S.C. on 4/3/04. The A/C blew ambient air. Took it to our salesman and he agreed there was a problem and made an appt w/service. Service called and said "WE HAD AN ACCIDENT WITH IT " , the condenser was punctured and they would not warantee the service. <br> WHAT? 1700 miles on a $36,000.00 car 4 weeks old and Dutchess Dodge wont stand behind thier product. This experience of poor customer service confirms all the negative we later heard of this dealer...unfortunately after the purchase. This experience also took away ALL the joy and excitement of buying this new car...it's just another car with a problem!<br> I will give credit where credit is due, the "purchase experience" was a pleasure! Too Bad the service sucks! More