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Duval Ford

Jacksonville, FL

4.9
1,713 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,713 reviews

July 18, 2018

Great customer service Alden Davis was a pleasure to deal with. Alden also delivered our vehicle to us in Gainesville. I believe Alden is an asset to Duval Ford. More

by Phyllis13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alden Davis
Jul 31, 2018 -

Duval Ford responded

We agree! Thank you.

July 15, 2018

Warranty repair The dealership I purchased my truck from basically made me a low priority even though I drive an expensive F250. After becoming extremely unhappy, I More

by Navret
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Gardner
Jul 31, 2018 -

Duval Ford responded

We are glad that we earned you trust. Thank you so much and welcome to BIG#1.

July 12, 2018

Ford Fusion Recall. Let me start off by saying Eric Rakers is one of a kind. He made the experience very professional and memorable. Thank you! A+ LJ More

by Ford123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rakers
Jul 31, 2018 -

Duval Ford responded

We are glad to hear it. Thank you.

July 11, 2018

QuickLane Casey was great in assisting me with getting an oil change for my vehicle. I was greeted quickly and was able to leave soon after with my vehicle fini More

by Joe
Customer Service
Recommend Dealer
Yes
Employees Worked With
Casey Hoffman
Jul 31, 2018 -

Duval Ford responded

Thank you!

July 07, 2018

Great service. John Rhode is always a very professional and informative service writer. He makes my trips to the service dept. very enjoyable. Never have to anticipa More

by Jeff18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2018 -

Duval Ford responded

We thank you and look forward to seeing you on your next visit.

July 07, 2018

Wonderful They was very helpful did not try to sale thing I did not need work very good with me to get it finance I give all of them an A plus for service More

by Big dad toy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Burnsed
Jul 31, 2018 -

Duval Ford responded

We are honored. Thank you.

June 28, 2018

Excellent! I went to Duval Ford to look into purchasing my first new vehicle. We were greeted by David "Gunny" Moore and it was fantastic from there. Gunny was More

by Katrina P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Moore
Jul 05, 2018 -

Duval Ford responded

We appreciate the recommendation and we are glad you are enjoying your Explorer!

Jul 31, 2018 -

Duval Ford responded

That is great. Thank you and enjoy your Explorer!

June 27, 2018

45000 mile service Facility is clean, service outstanding.was a bit pricey but I have f250 diesel.Michael Foresto was the advisor and did an excellent job.would recommen More

by Powerstroker
Customer Service
Recommend Dealer
Yes
Employees Worked With
Michael foresto
Jul 05, 2018 -

Duval Ford responded

Thank you!

June 23, 2018

Good deal Duval is becoming part of our fam, they continue to be our first choice when car buying. No need to drive all over town, they have the goods! More

by Family of 5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ike and jose, David Moore
Jul 05, 2018 -

Duval Ford responded

We are honored to be a part of your family. You are certainly a part of ours.

June 14, 2018

Friendly staff and had just what I wanted Talked to Ethan about a Focus ST on Monday, went for a test drive on Wednesday and brought the car home on Thursday. He treated me well and made the More

by Scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Seibel
Jul 05, 2018 -

Duval Ford responded

Thanks Scott!

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