Duval Ford

Very professional, accomadating and patient Even though this is a high volume dealership, I felt a sense of personal one on one relationship with all involved. Never the old Salesman 101 that y Even though this is a high volume dealership, I felt a sense of personal one on one relationship with all involved. Never the old Salesman 101 that you still encounter at some dealers today. Sales persons Tino Lebron and Taysha Diaz showed professionalism, courtesy and patience beyond normally expected in such a bustling dealership. I was purchasing based on business needs, so it was very important that I achieve the best deal possible. And Duval Ford accommodated. Other Ford dealers fell way short to the point of insulting my intelligence. The purchased vehicle had a minor cosmetic issue that was resolved to perfection, with timely updates from the Service Writer John. Job well done all around. Thank you to all in Duval Ford. More

Competent Service When we first arrived no one seemed to be around to help us. Finally someone came out asked what we needed and he said he would get someone and we ha When we first arrived no one seemed to be around to help us. Finally someone came out asked what we needed and he said he would get someone and we had to wait a few more minutes. But, from there everything went great. Our service associate kept us informed of what was going on. The overall time was about what they told us. They ran the car through the wash which was nice. More

Brand New Car - Bad Brand in Tires We purchased a 2016 Ford Explorer last November on Black Friday from Duval Ford (#1 Dealer in Jacksonville). One of the best experiences EVER! Our ex We purchased a 2016 Ford Explorer last November on Black Friday from Duval Ford (#1 Dealer in Jacksonville). One of the best experiences EVER! Our experience started with Warren Hart (#1 Salesman) and we still have a relationship with him. We realized it wasn't about the sale for Warren, it was about building a long lasting relationship because he cares about his customers. We met Joe Singelton (#1 Mechanic) yesterday as he took the time to listen and guided us accordingly;' A MAN YOU CAN DEFINITELY TRUST! We have a peace of mind today because of JOE! Our service guy is David Leon who is a man of his word, if he says he will make it happy, he will. I recommend these guys to EVERYONE! Great customer service starts from the top and I have to say Richard Jordan is the reason why Duval Ford is the #1 Dealership in Jacksonville! It is understood that every customer leaves this location satisfied and Richard Jordan lives by this! I LOVE my Ford Explorer even more knowing I have partners at Ford that I can trust and will keep me safe on the road. Deneen Baldwin More

Great service My experience with Duval Ford was quick and easy. After submitting an internet inquiry for a used vehicle one of the sales employees, Kayla Crozier r My experience with Duval Ford was quick and easy. After submitting an internet inquiry for a used vehicle one of the sales employees, Kayla Crozier reached out to me. I relayed to Kayla what I was looking for within my budget and she quickly found me the perfect vehicle. She was very attentive and answered all my questions even on her day off. Purchasing a vehicle for any amount of money, new or used, can be overwhelming and stressful but I appreciate Kayla’s professional and respectful manner in helping me during the process. I, without hesitation, would refer others to Duval Ford and to Kayla specifically when in the market for a vehicle. More

Fast and excellent Called them the day before thanksgiving and Michael Gigante scheduled me for the day after. Dropped truck off that morning and it was ready by noon. Called them the day before thanksgiving and Michael Gigante scheduled me for the day after. Dropped truck off that morning and it was ready by noon. More

Service Department Excellence Service was great! My service advisor kept me informed during the entire process. The complimentary truck wash was an added bonus and a really good j Service was great! My service advisor kept me informed during the entire process. The complimentary truck wash was an added bonus and a really good job. Looking forward to my next visit! More

Good dealership to do business with David was our salesman that closed the deal, he was helpful and knowledgeable. Our other salesperson was out sick, but David was able to pick up wher David was our salesman that closed the deal, he was helpful and knowledgeable. Our other salesperson was out sick, but David was able to pick up where he left off and help us obtain our vehicle with no problems. More

2015 Ford Fusion Our greeting in the parking lot was warm and friendly. Our salesperson, Susan Moore was very knowledgeable about the vehicle and spent time explainin Our greeting in the parking lot was warm and friendly. Our salesperson, Susan Moore was very knowledgeable about the vehicle and spent time explaining each of this particular car's features and options. More

Excellent Customer Service All around 5 Stars! Great customer service, no hassle pricing and they really do appreciate your business. Not only are you buying a car you want to All around 5 Stars! Great customer service, no hassle pricing and they really do appreciate your business. Not only are you buying a car you want to have great service in the long run. More

Excellent experience Charlie made it very easy to purchase from Duval Ford. We were buying a van for the nonprofit that I work for. Many of the other dealers in town didn' Charlie made it very easy to purchase from Duval Ford. We were buying a van for the nonprofit that I work for. Many of the other dealers in town didn't quite understand the process of how that works. Charlie got it he made it easy to work with you guys. I will return as a Duval customer in the future More