Duval Ford

Keeping a honest statement I just want voice my thoughts to the service department. I had no idea that our honest word does not mean anything in the country anymore. I have jus I just want voice my thoughts to the service department. I had no idea that our honest word does not mean anything in the country anymore. I have just purchase a used ford F-250 on 10-16-17. from Patrick Gordon (Thank you) for you patience. We both agreed that the truck was in need of tires. One on the truck already was slightly used. On the I owe you sheet the dealer gives to the customer stated tires which the salesman stated all four tires would be replaced. I had spoke with the salesman and stated he would be getting the paper work finished up and will be installing the new tires that morning . When I drove to the dealer ship I get wordfrom additional service member that I had not met because the one I was suppose to see was not there. Then I get word that you are getting 3 tires. I am exhausted with everything with this Dealer. Once the deal was made I had to turn round and Buy additional Key that was not included. 180.00 for key 80.00 for programming after tax 304.00. in addition no floor mats for the truck. No thank you Dealer I WILL BE GOING SOMEPLACE ELSE. More

Best price and service of any Ford dealers in Jax Duval Ford was the only dealership to step up and honor the corporate Ford email price I received on the Raptor. They were easy to work with and gave Duval Ford was the only dealership to step up and honor the corporate Ford email price I received on the Raptor. They were easy to work with and gave me the feeling that they wanted to sell me a truck without hassles and haggling. I would only buy my next Ford vehicle from Duval Ford, no where else! Tim Nash More

Superior Customer Service !!! I Just purchased a 2017 Ford F-350 and this dealership treated me like I was a Valued Customer !!! Warren treated me with the utmost respect and value I Just purchased a 2017 Ford F-350 and this dealership treated me like I was a Valued Customer !!! Warren treated me with the utmost respect and valued my time . More

Gunny was awesome. Bought two cars in two years from this David Moore at Duval. He gets Customer Service! We drove from Fleming Island after talking to three Ford deal Bought two cars in two years from this David Moore at Duval. He gets Customer Service! We drove from Fleming Island after talking to three Ford dealers with my new Fusion last year. This time, we just came to Duval Ford and whet to the same salesman and bought the Explorer limited. Gunny Moore made my wife feel comfortable in a stressful situation when buying a new vehicle. More

Used Truck Purchase My salesman, Sherrod Anderson, was extremely helpful and prompt with responses via online vehicle shopping. He had the truck prepped for me to drive My salesman, Sherrod Anderson, was extremely helpful and prompt with responses via online vehicle shopping. He had the truck prepped for me to drive the moment I walked through the door and price negotiation was fair. I was out the door in less than an hour the next day to complete the purchase. I would highly recommend purchasing a vehicle through Duval Ford. Thanks Sherrod! More

Turbo Cooler Hose Replacement Easy to drop off. Easy to pickup. Sheila was very professional. Surprised the part that was replaced was not under warranty. Every car should be Easy to drop off. Easy to pickup. Sheila was very professional. Surprised the part that was replaced was not under warranty. Every car should be run through the carwash after service. More

Exceptional Service by Anthony Burnsed Oct 2016 Anthony (Tony) Burnsed went above and beyond to help my husband and I find my dream vehicle. Sept 2017 Hurricane Irma came and destroyed that Oct 2016 Anthony (Tony) Burnsed went above and beyond to help my husband and I find my dream vehicle. Sept 2017 Hurricane Irma came and destroyed that vehicle. Tony provided exceptional customer service by not only finding the exact vehicle but also making the process super easy and stress free. Thank you! More

Great service My car would not start and ended up requiring a tow. I ended up riding to the dealership with the driver and was immediately met with helpful service. My car would not start and ended up requiring a tow. I ended up riding to the dealership with the driver and was immediately met with helpful service. Everything from repair to car rental went very smoothly. More

Richard Jordan was very professional and extremely helpful I was very satisfied after speaking with Richard Jordan. He explained everything and answered all of my concerns and questions in full and to my satis I was very satisfied after speaking with Richard Jordan. He explained everything and answered all of my concerns and questions in full and to my satisfaction More

The idea of what I needed was there but not the terminology I stopped by the dealership because my car key remote was not working after I had changed the car battery. I had no idea exactly what to say to help t I stopped by the dealership because my car key remote was not working after I had changed the car battery. I had no idea exactly what to say to help these guys understand what I needed. One guy(Michael Gigante) stood up to help. He said that he had little experience so he wasn't sure of how much help he would be. So another guy was looking for someone more experienced in deciphering what I needed. Michael had taken the time to try and figure out what the problem was, fixed it in less than two minutes and announced that based own his personal experience with his car, he put in the effort to try. I left the dealership with a huge smile because the fix was as simple as just turning the key multiple times. But I obviously had not figured that out on my own. So a huge thank you to Michael Gigante for fixing my simple yet complicated situation. More