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Duval Ford

Jacksonville, FL

4.9
1,955 Reviews

1616 Cassat Ave

Jacksonville, FL

32210

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1,955 Reviews of Duval Ford

July 21, 2017

New Ford Duval Ford is one of the best car dealerships in Jacksonville. Service, Sales and aesthetics are on point. Do not be discouraged by the construction t More

by Bird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Tackett, Drew Luther
Jul 21, 2017 -

Duval Ford responded

You are most welcome. Thank you so much!

July 20, 2017

John Rohde is a excellent service advisor! John Rohde is a excellent service advisor, very professional. Listened to my concerns and needs and helped me get in and out in a very professional wa More

by Ltdan26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rohde
Jul 21, 2017 -

Duval Ford responded

Thank you. It was a pleasure to be able to serve you.

July 19, 2017

As usual, very good service again. The new Duval Ford building is very nice, but would be much nicer with a small cafe. Many people that wait for their vehicles do so during the lunch t More

by mechspec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rentro Burchard, customer service Michael O' Neil, service tech.
Jul 21, 2017 -

Duval Ford responded

This is great feedback. Thank you and we will take this under consideration. We are glad that you are happy with the service you received and we look forward to serving you again.

July 19, 2017

20,000 Mile Service Great Job! I came in without an appointment and the work was completed in just over one hour. Burchard Rentro kept me informed of the progress and was More

by WoCookie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Burchard Rentro, John Rohde
Jul 21, 2017 -

Duval Ford responded

We are so very glad. Thank you.

July 17, 2017

John R made it so easy to be a new customer at Duval Ford!:) Our experience with Duval Ford was Excellent and John R. was a GREAT service rider. We will definitely be back ! Friendly service, pleasant experienc More

by d brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rohde
Jul 21, 2017 -

Duval Ford responded

Thank you so much. We look forward to serving you again when you need us.

July 14, 2017

Fast and efficient Customer service was friendly and the service was fast. I was greeted with a friendly face and helped immediately. I waited in the new lounge which wa More

by Jennifer Caldwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheila Mcfarland
Jul 21, 2017 -

Duval Ford responded

That's great to hear, Jennifer. Thank you for this feedback. We hope you are enjoying your summer.

July 12, 2017

Had to leave vehicle for warranty work on brake booster. Had to return 3 days later to drop off car due to backup in service. No loaner available. Took 2 additional days to complete work. More

by coasty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Constanine
Jul 13, 2017 -

Duval Ford responded

Thank you for this feedback. We look forward to serving you again.

July 11, 2017

Excellent and Outstanding Buying Experience I have been a customer for many years and always keep Duval Ford as my first choice. There up front honesty and strait talk are always refreshing. Th More

by CliffTompkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Tackett, Mike Murdock
Jul 13, 2017 -

Duval Ford responded

We are honored. Thank you!

July 10, 2017

My new car My experience at Duvall Ford was awesome. I got just what I wanted. I would recommend Rennard Weaver to all my friends. He was very professional and More

by Vbarbour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrance Lundy, Chris Hayes, Renard Weaver
Jul 13, 2017 -

Duval Ford responded

We thank you for the recommendation! Welcome to the Duval family.

July 09, 2017

Amazing Over the top service! Everything was easy and smooth. Lavoris and will went out of their way to help us with anything we needed. Great experience More

by Hayley123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavoris mobley, Chris Hayes, Will Law
Jul 13, 2017 -

Duval Ford responded

We are so glad to hear it. Thank you!

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