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Duval Ford

Jacksonville, FL

4.9
1,955 Reviews

1616 Cassat Ave

Jacksonville, FL

32210

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1,955 Reviews of Duval Ford

August 02, 2016

Extremely Satisfied Mr. Murdock was extremely helpful. He knew exactly what I was looking for in a car. We were able to narrow it down to the perfect match almost immedi More

by Kdavid23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Law, Mike Murdock
Aug 03, 2016 -

Duval Ford responded

Awesome. So glad to hear;. Thank you! : )

July 31, 2016

Duval Ford has a Great Service Dept. I have been using Duval Service for years, because of the good quality of work and parts. It is a friendly atmosphere and they always treat you fair. More

by j-lloyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Leon
Aug 03, 2016 -

Duval Ford responded

Thanks so much. It is a pleasure to serve you.

July 29, 2016

Mystery noise eliminated This was my second service visit for a mysterious squeak coming from my dashboard. Finally someone determined that it was caused by a loose fastener More

by jax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheila Mcfarland
Aug 03, 2016 -

Duval Ford responded

We are glad this issue was resolved for you. Thanks so much for bringing it in to us.

July 26, 2016

ABSOLUTELY TOP NOTCH!!! ABSOLUTELY TOP NOTCH I would like to hand it to the team at Duval Ford hands down the best car buying experience they bent over backwards to g More

by dpk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hodges, Chris Smith, Allen Parker, Richard Tackett, Sheila Mcfarland
Sep 19, 2016 -

Duval Ford responded

Thank you for your feedback.

July 21, 2016

Gunny is awesome! First time buying a new car and gunny was great, though the whole process. We came in just to look and gunny showed us what we talked about and we got More

by Matt&Keri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Moore
Aug 03, 2016 -

Duval Ford responded

We are sure glad to hear this and we are sure that Gunny appreciates your recommendation. Thank you!

July 18, 2016

6 month check up, oil change, and complete check I didn't have anyone to pick me up, so I waited while my car was being checked. The waiting room was very nice and had everything anyone would need wh More

by Janet Massey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rohde
Jul 20, 2016 -

Duval Ford responded

Thanks Janet. We are glad you had a good experience with us. We look forward to serving you again when you need us. Take care.

July 13, 2016

Duval Ford was great! My buying experience was low stress thanks to Susan Moore. I appreciated she took the time to find out what I was looking for and made it happen. More

by Tara7267
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Moore
Jul 20, 2016 -

Duval Ford responded

That is great to hear. Thank you!

July 06, 2016

Excellent purchase experience We just purchased our second vehicle from Mike Murdock at Duval Ford in 60 day! Every aspect of the experience was great. Mike is always professiona More

by JACKIE MCDONOUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Espie, Mike Murdock
Jul 08, 2016 -

Duval Ford responded

Thanks so much, Jackie!

July 05, 2016

Good truck buying visit Based on past buying experience and web search I decided to return to Duval Ford to look at the new 2016 Ford trucks. An online question on the websit More

by VicG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Leslie, Chris Hayes
Jul 08, 2016 -

Duval Ford responded

We thank you so much. Please let us know if we may ever be of help to you again. Enjoy your new truck!

July 01, 2016

Excellent Service I was met by staff when I arrived early who informed John of my arrival. John quickly wrote up the service ticket and directed me to the waiting area More

by 1st Sgt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rohde
Jul 08, 2016 -

Duval Ford responded

Thanks for this review. We are glad to be of service!

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