Duval Ford

Perfect balanced large family owned dealership Purchased my first new truck at Duval Ford yesterday. At 42 years of age this was the first vehicle for myself, kids off to college, wife has the new Purchased my first new truck at Duval Ford yesterday. At 42 years of age this was the first vehicle for myself, kids off to college, wife has the new convertible in the driveway, it was finally my turn… Me being me I wanted an incredible deal, no a stupendous deal, I had the time, patience, and thick headedness that I knew I was going to need to get a “stupendous” deal. I worked with over 10 different dealers going as far out as 150 miles. I visited them all, small, large, local, no-hassle, and family owned. Duval is a large family owned dealership in Jacksonville, perfect balance. I had negotiated in advance via email on 2 trucks so I was hoping for no surprises. From the minute I walked in Renard my sales rep met me at the door, introduced himself and immediately thanked me for my service, yes I was in uniform, this was a nice tone but only the beginning, immediately the sales manager actually came around from what I call their “throne” came right over introduced himself and again wanted to thank me for my service. They were both meaningful thanks, but I didn’t let my guard down this was a car dealership. The vehicle I was looking at was already pulled up front, it was a beauty. I still wasn’t ready to sign that day, I needed to make sure this was the right truck and a stupendous deal. I took a day and checked my deal with some other dealers I was in contact with, no one was willing to even get close to Duvals deal even after being up front with what I was offered. I emailed back the next day and Will my sales manager said Dave it’s my birthday and want to have an incredible day, come down today and buy the truck and I’ll knock off XYZ, I want you as long time customer. This was now a super stupendous deal. It was done, grabbed the wife to drive me down and went through the sales process. No pain, no shuffling of numbers, vehicles, up-sale of extended warranties, deals on ejection seats they want to install, no craziness, just an honest sale of a truck in a no pressure sales environment but with serious great prices. If you want a great deal on your next Ford head over to Duvals, you won’t regret it!!!! Ask for Renard and Will. More

40,000 mile service Service was outstanding as always. Only complaint I have is the service waiting room - the TV was running on the Disney Channel and no one could chan Service was outstanding as always. Only complaint I have is the service waiting room - the TV was running on the Disney Channel and no one could change the channel. The remote to the TV did not work. Very aggravating to everyone in the room who had to listen to Disney songs, etc., the whole time we were in the waiting room. All adults were present--no children. More

Since your inclusion of Richard Jordan service has greatly i Richard Jordan has brought back the benefits of Auto Butler that was part of my purchase deal, he and his crew have brought back what was lacking in s Richard Jordan has brought back the benefits of Auto Butler that was part of my purchase deal, he and his crew have brought back what was lacking in service at Duval Ford. More

Great dealership! Really enjoyed my shopping experience at Duval Ford. Mitchell Hartley made the experience easy and efficient. I recently moved to the area and was re Really enjoyed my shopping experience at Duval Ford. Mitchell Hartley made the experience easy and efficient. I recently moved to the area and was really impressed with this dealership over all of the other ones in Jacksonville. I will definitely be back! More

Good Place to Buy a Car Knowledgeable and professional sales representative, no pressure, courteous staff, fair price and good selection of cars. What else do you you need! H Knowledgeable and professional sales representative, no pressure, courteous staff, fair price and good selection of cars. What else do you you need! Happy with the overall buying experience. More

Great Experience I recently bought a truck from Mike Murdock at Duval Ford. Mike was super helpful in finding the truck that I wanted. He took the time to show me al I recently bought a truck from Mike Murdock at Duval Ford. Mike was super helpful in finding the truck that I wanted. He took the time to show me all the features the truck offered and was a pleasure to work with overall. I HIGHLY recommend working with Mike when you're ready for your new vehicle. More

Quick and easy! Needed a company van quick. Mike Murdock helped us get exactly what we were looking for and TJ was more than helpful and kind to us. We will do busi Needed a company van quick. Mike Murdock helped us get exactly what we were looking for and TJ was more than helpful and kind to us. We will do business with Duval Ford and Mike again. Thank you , Mary Lou, Nature Vue Skylights More

Great Service Great service at a great price. Immediately greated upon arrival in service bay and polities offered assistance. Service writer promptly assisted to t Great service at a great price. Immediately greated upon arrival in service bay and polities offered assistance. Service writer promptly assisted to take down idly time initial vehicles information. My truck was then taken back for routine maintenance service on schedule and promptly turned around. I had a few inquires about after market upgrades and all my questions were well received and answered with detailed information from a maintenance technitian. The technician patiently and politely provide outstanding customer service and advice. So, even the wait for my vehicle to be processed was a great opportunity me. As always, I will be returning to Duval Ford for all future vehicle service. More

No help what so ever. We were stranded in Jacksonville when our ford f150 died. We had it towed to the dealership thinking they would be able to fix it. Boy were we wrong. We were stranded in Jacksonville when our ford f150 died. We had it towed to the dealership thinking they would be able to fix it. Boy were we wrong. After 4 days and $2000 in expenses they still had not fixed the problem. They replaced the distributor rotor and charged us $328 and it was not the problem. My husband tried to tell them it was the computer but no one would listen. Needless to say, we ended up renting a uhaul and trailer and towed it all the way back to Ohio at 50mph. My husband replaced the computer and it now runs great. More

Easiest Car Buying Experience I Have Ever Had!!! I had been looking for a Jeep Wrangler TJ for sometime with little luck, either they were rusted out or wanted ridiculous prices for the vehicle and u I had been looking for a Jeep Wrangler TJ for sometime with little luck, either they were rusted out or wanted ridiculous prices for the vehicle and undervalue the trade. I found this vehicle and called up the dealership and spoke with Mr. Beverly who got me all the information i requested quickly and was completely honest about everything. We worked out a price on the vehicle and trade all was acceptable. I figured when I came in i would either be hounded on the purchase price of the jeep or that there was some "problem" with my trade it, well to my delight neither happened, they honored everything they said and were extremely courteous and helpful. I can't say enough good things about my experience! More