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Duval Ford

Jacksonville, FL

4.9
1,954 Reviews
Call Dealership (904) 387-6541
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1616 Cassat Ave

Jacksonville, FL

32210

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1,954 Reviews of Duval Ford

February 19, 2025

Great service and good people… very comprehensive and convenient ….excellent feedback for work in the future More

by lesl236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
Report | Print
Feb 21, 2025 -

Duval Ford responded

Duval Ford thanks you for the 5 star recognition lesl236. The Duval Service First promise works on great customer service and clear communications.

February 18, 2025

Great service and it was quick and convenient for me as a customer. I appreciate the service for educators. More

by ibasco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Turner
Report | Print
Feb 21, 2025 -

Duval Ford responded

Duval Ford is honored to support teachers in North Florida. Thanks ibasco for the 5 stars.

February 18, 2025

I have bought most of my cars from Duval Ford. Unfortunately, the sales rep and his supervisor could not explain what the "extras" were. I spent SIX weeks trying to get the information. Finally we More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison, John Rohde
Report | Print
Feb 24, 2025 -

Duval Ford responded

Thank you Pat for sharing your experience. Please reach out to Duval Ford sales manager Adam Williams to review your comments in more details 904-891-9809

February 18, 2025

They made my service needs quick and painless. Duval Ford is the definition of quality in Jacksonville. More

by brownie
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
John Rohde
Report | Print
Feb 21, 2025 -

Duval Ford responded

Thanks brownie for the 5 star recognition of the hard work and dedication of the entire Duval Ford service team.

February 13, 2025

The whole team did a fabulous job. It was so well organized and efficient. Everyone was professional and respectful . More

by renee.rooks
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Harris
Report | Print
Feb 14, 2025 -

Duval Ford responded

Thank you renee.rooks for sharing your 5 star experience with Duval Ford. Reaching 100% customer satisfaction is our goal every day.

February 12, 2025

Ken and Tino are awesome! Mark Rogers is also top notch! Top Notch Customer Service! No pushy salesmen! Extremely helpful, quick, reasonable, but most of all HONEST and TRUSTW More

by kmzaros
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken and Mark Rogers, Tino Lebron Jr.
Report | Print
Feb 14, 2025 -

Duval Ford responded

Duval Ford appreciates your 5 star endorsement for our sales, finance and service teams kmzaros.

February 06, 2025

Thank you for treating us teachers at Clay Hill Elem. to an oil change in January! It was so thoughtful and appreciated. More

by irol
Recommend Dealer
Yes
Employees Worked With
John Rohde
Report | Print
Feb 11, 2025 -

Duval Ford responded

It was the Duval Ford Mobile Service team's pleasure to recognizing the hardworking dedicated teachers in North Florida.

February 05, 2025

My 2019 Ford Explorer Limited has a water leak in the roof. I booked a appt. for them to evaluate thru Geico. I showed up for my service/evaluation appt; I was met and told that it was my windshield w More

by susie1146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Rohde
Report | Print
February 02, 2025

I’ve been a customer for years and I have always enjoyed and appreciated the service and support from Duval Ford. More

by Drew Jax
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Raynor
Report | Print
Feb 05, 2025 -

Duval Ford responded

Thanks Drew for your continued business with Duval Ford and your 5 star support for Jeff and our entire service team.

February 01, 2025

Great, friendly people and excellent service done as promised. They keep you updated on any issues and options to repair. More

by RPM200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
Report | Print
Feb 05, 2025 -

Duval Ford responded

Duval Ford offers a multi-point inspection with each service visit to keep you informed on the health of your vehicle for current and future repairs. Thanks RPM200 for the 5 star recognition.

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