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Duval Ford

Jacksonville, FL

4.9
1,954 Reviews

1616 Cassat Ave

Jacksonville, FL

32210

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1,954 Reviews of Duval Ford

January 24, 2024

This is the second vehicle I've bought from Tino and will be a repeat costumer for life. Never have had a problem with Duval Ford and even though I don't live in FL anymore they will always have my business! More

by Russ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tino Lebron Jr.
Jan 25, 2024 -

Duval Ford responded

Thank you Russ for this 5 star vote of confidence in Tino and Duval Ford - we make it worth the trip.

January 24, 2024

Tino Lebron was a great salesman, the best post sale customer service I have ever experienced. More

by Atcpdex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Rohde, Tino Lebron Jr.
Jan 25, 2024 -

Duval Ford responded

At Duval Ford, we strive for 100% customer satisfaction every day. We appreciate your 5 star recognition for Tino.

December 30, 2023

Joseph and Cole were informative, courteous, and knowledgeable in helping me find a used car and future service. More

by rannvkovacs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Singleton, Cole ?
Jan 03, 2024 -

Duval Ford responded

The Duval Ford sales team are paid on volume and customer satisfaction - NOT COMMISSION - so you can be sure you are receiving the best vehicle at the best price for your needs. Thanks rannvkovacs for the 5 star review.

December 30, 2023

I purchased a semi-new 2023 Ford Mach-E GT Performance and traded my 2022 Ford Mustang GT, the experience was typical of most dealerships but I was overall happy with the dealership. You will get the nor More

by oz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Martin
Jan 03, 2024 -

Duval Ford responded

Duval Ford appreciates your sharing your feedback oz. Your comments have been sent to management for review.

December 26, 2023

I have been conducting business with this dealership for over 20 years and have always been more than satisfied with all aspects of my transactions. More

by cschull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
Dec 27, 2023 -

Duval Ford responded

Thank you cshull for recommending Duval Ford with 5 stars. We appreciate your continued business and 20 year loyalty.

December 22, 2023

Quality Service and Great Hospitality. The dude driving the Tow Truck(Dwayne) was awesome. He is very positive and upbeat. We need more people like him in the world. More

by dancoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
November 06, 2023

Joe Singleton made the difference. He found the F-150 that I purchased. Bill Horne More

by wchorne67
Recommend Dealer
Yes
Employees Worked With
Joe Singleton sales associate,,,,Mr Brown
Nov 06, 2023 -

Duval Ford responded

Thank you Bill for sharing your 5 star experience with Joe and Duval Ford. We continue to strive for 100% customer satisfaction.

November 04, 2023

Making the purchase for my Audi A5 Sportback over the phone was very convenient for me with having the car delivered within 24 hours of my purchase. The salesman and finance manager provided first class More

by Emily110879
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Prime Response
Nov 06, 2023 -

Duval Ford responded

Great to hear the delivery process worked well for you Emily110879. Duval Ford appreciates your 5 star feedback.

November 03, 2023

I love Duval Ford. Everyone goes about and beyond. The place is clean and everyone's very nice More

by mcclellancathy5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Nov 06, 2023 -

Duval Ford responded

Thanks mcclellancathy5 for recognizing Duval Ford's great customer service and top notch facility with 5 stars.

November 03, 2023

The service crew at Duval Ford is pleasant and willing to go beyond what's required to satisfy the customer. More

by Marilyn
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Delusa , John Rohde
Nov 03, 2023 -

Duval Ford responded

We call that the Duval Difference, going above and beyond customer expectations. Thanks Marilyn for the 5 star recognition.

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