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Duval Ford

Jacksonville, FL

4.9
1,954 Reviews

1616 Cassat Ave

Jacksonville, FL

32210

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1,954 Reviews of Duval Ford

November 02, 2023

Billy, Kyle, and Jermaine are a great team and a credit to the dealership. They pay attention to the customer. More

by Michael
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Moore, Rafael Delgado, Bob Oreilly, Jeff Raynor, Richard Tackett, Charlie Barriger, Hank Carr, Sherrod Anderson, Rafael Mejia
Nov 03, 2023 -

Duval Ford responded

Duval Ford aims to always put the customer first. Thank you Michael for recognizing Billie, Kyle and Jermaine with 5 stars.

October 31, 2023

Great service Great people. Your service department goes above and beyond the norm to ensure quality service. More

by JStricklandSr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
Nov 01, 2023 -

Duval Ford responded

The Duval Service First promise aims for 100% customer satisfaction. Thank you JStricklandSr for the 5 star review for Duval Ford on Cassat Avenue.

October 21, 2023

I think they did a great job! There was one detail of the car that an area was pealing which tells me it wasn't communicated or it was overlooked. More

by Ckb1126
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Dominguez
Oct 30, 2023 -

Duval Ford responded

Thank you Ckb1126 for your feedback. Please reach out to service manager Sheila McFarland to address your concern. 904-387-6541

October 20, 2023

I highly recommend Duval Ford. They listened to my concerns and requests when purchasing a used car. I left extremely happy and still very happy with my decision to get my used c More

by K.H.
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Moore, Jeff Raynor, Rafael Mejia
Oct 20, 2023 -

Duval Ford responded

Duval Ford thanks you KH for the 5 star feedback. Enjoy your new ride.

October 18, 2023

Leighton Brown was great to deal with. Made sure we had everything we needed. Got me thru the process as quick as possible and was very nice to talk with More

by kurtmarcello
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leighton Brown
Oct 20, 2023 -

Duval Ford responded

The Duval Real Deal makes car buying real fair, real fast and real friendly. Duval Ford thanks you kurtmarcello for the 5 star recommendation for Leighton and our entire sales team.

October 17, 2023

Great, professional, clean, time efficient, quality work, I pleased with their services, and positive vibes More

by UNK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
Oct 18, 2023 -

Duval Ford responded

Duval Ford thanks you UNK for the 5 star recognition.

October 13, 2023

Duval Ford was very professional, knowledgeable, and professional. The dealership and the customer waiting area were very clean and bright. More

by terranceharris896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
Oct 13, 2023 -

Duval Ford responded

Duval Ford appreciates your 5 star recognition for our customer service and facilities terranceharris896.

October 07, 2023

I like the dealership, I’ve purchased many vehicles from this location. Great service department. More

by AveryCHenry50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Rohde, Rafael Mejia
Oct 09, 2023 -

Duval Ford responded

Thank you AveryCHenry50 for your continued business and 5 stars for Duval Ford on Cassat Avenue.

October 06, 2023

Great sales and service. Lots of smiling face and helpful people. Will continue to get our cars from Duval Ford. More

by daniellepooler2010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Moore
Oct 09, 2023 -

Duval Ford responded

Duval Ford thanks you for providing the 5 star feedback daniellepooler2010. We appreciate your continued business in sales and service.

October 04, 2023

I felt welcomed. Staff members are friendly and helpful and attentive to my needs. The logistics of car I was looking at and all the process was explained to me in de More

by albaojeda2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Dominguez
Oct 05, 2023 -

Duval Ford responded

Duval Ford strives to personalize each visit to suit your needs. Thank you albaojeda2 for sharing your 5 star recommendation.

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