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Duval Ford

Jacksonville, FL

4.9
1,954 Reviews

1616 Cassat Ave

Jacksonville, FL

32210

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1,954 Reviews of Duval Ford

September 09, 2022

Excellent service - they did what they said and followed through. I was completely satisfied with the service More

by gregsbradshaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rohde
Sep 09, 2022 -

Duval Ford responded

Great communication and follow-up are key to customer satisfaction. Thank you gregsbradshow for recognizing Duval Ford's service department with 5 stars.

August 31, 2022

I came in with know appointment and they was booked up and said they could help me but it would be a long wait. So I left but service writer said text me if it didn't work out for me and it didn't so More

by poolegolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Fisher
Sep 06, 2022 -

Duval Ford responded

Love to hear the service advisor was able to work you into the service schedule poolegolf. Great communications and time management are part of the Duval Ford Service First promise.

August 26, 2022

Great service, Proffesional and amazing vehicle . Very happy over all Wi te h facilities , servixe and rep More

by Danielfelix1611
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Delgado, Patti Ulsch, John Rohde, Charlie Barriger, Jose Negron
Aug 26, 2022 -

Duval Ford responded

Duval Ford is pleased to receive your 5 star review Danielfelix1611. We take pride in providing the best customer service in town.

August 24, 2022

Mobile Service was on time. I like Mobile on Wheels. Thank You for the Service More

by glendaw651@yahoo.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Laura Torbett
August 19, 2022

professionally, friendly. work completed on time as promised. pick up delivery is an excellent service! More

by gene0622.gw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rohde
Aug 22, 2022 -

Duval Ford responded

Duval Ford is proud to offer pick-up and delivery in our service and sales departments. Thanks gene0622.gw for the 5 star recognition.

August 14, 2022

I’ve purchased multiple vehicles here over the years and the people and service are consistently outstanding. I’d highly recommend to everyone. More

by Kanemichaelc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Moore, Sherrod Anderson, Rafael Mejia
Aug 15, 2022 -

Duval Ford responded

Thank you Kanemichaelc for the 5 stars for Duval Ford's sales team. we appreciate your continued business and support.

August 12, 2022

I like that I was not being pressured into buying this car. Were able to freely ask questions concerning this car. The car dealer personnel was very professional and answered my questions accurately. Cust More

by Elizabeth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Negron
Aug 12, 2022 -

Duval Ford responded

Duval Ford loves to hear from our satisfied customers for the Duval Real Deal buying process - we make it real fair, real fast and real friendly. Thanks for your recommendations Elizabeth.

August 10, 2022

Amazing service department. They treated me like family. I even Got invited to eat lunch on Saturday with them. More

by Maddenlum2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Mann, Warren Hart, John Rohde, Prime Response, Jose Negron, Rafael Mejia
Aug 10, 2022 -

Duval Ford responded

That's an extra perk, lunch on Saturday. Thanks Maddenlum2003 for recognizing the Duval Ford service team with 5 stars.

August 09, 2022

I have taken my truck to them since bought new 4 years ago and enjoyed working with them More

by Henry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rohde
Aug 10, 2022 -

Duval Ford responded

Duval Ford appreciates your 5 star review and continued business with our service team. Service First brings customer satisfaction.

August 06, 2022

Ryan is very professional made sure my part was in before he set the appointment. Thank you Ryan More

by kevlsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Jordan
Aug 08, 2022 -

Duval Ford responded

We are proud of every department at Duval Ford and appreciate your 5 star recognition kevlsr.

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